Company Directory

Top BPO Contact Centres
South Africa 2026

Every major BPO and call centre employer in South Africa — 86 companies, grouped by sector. Salaries, entry requirements, top career paths, and direct links to full employer guides.

86+ Companies
full guides for each
270,000+ Jobs
across the industry
R6K–R45K/month
entry to management
4 Sectors
BPO · Banking · Telecoms · Insurance
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Pure BPO Outsourcers (41)Financial Services Contact Centres (19)Telecoms, Media & Tech (11)Insurance Contact Centres (15)

Pure BPO Outsourcers

Third-party outsourcers running contact centre campaigns on behalf of brands. Most entry-level hiring happens here — paid training is standard and intake programmes run year-round.

Merchants

3.73 reviews
R7,000–R18,000/month
Cape TownDurbanJohannesburg
  • International clients (UK, Australia)
  • Extensive paid training
View full guide →

WNS Global Services

3.73 reviews
R8,000–R22,000/month
Cape TownJohannesburg
  • Global career opportunities
  • Finance and insurance specialisation
View full guide →

Teleperformance

3.63 reviews
R7,500–R20,000/month
Cape TownDurban
  • World's largest BPO employer
  • Major tech brand clients
View full guide →

CCI South Africa

3.53 reviews
R6,500–R16,000/month
UmhlangaDurbanJohannesburg+1 more
  • Anchor employer in Umhlanga's call centre district
  • Strong Durban/KZN presence
View full guide →

iContact BPO

3.93 reviews
R7,000–R15,000/month
UmhlangaCape TownDurban
  • Umhlanga office for KZN campaigns
  • UK client base
View full guide →

Webhelp South Africa

3.73 reviews
R8,000–R20,000/month
Cape TownJohannesburg
  • Omnichannel (voice, chat, email, social)
  • European clients
View full guide →

Capita South Africa

3.53 reviews
R8,000–R18,000/month
JohannesburgCape Town
  • UK government contracts
  • IT service desk roles
View full guide →

Amazon South Africa

3.82 reviews
R9,000–R22,000/month
Cape Town
  • Global brand recognition
  • Above-market salaries
View full guide →

Careerbox

3.62 reviews
Free training → R7,000–R12,000 placement
JohannesburgCape TownDurban
  • Free BPO training for unemployed youth
  • Job placement guarantee
View full guide →

Altron (formerly Bytes Technology)

3.62 reviews
R9,000–R25,000/month
JohannesburgPretoriaCape Town
  • IT-focused BPO
  • Technical skill development
View full guide →

Sigma Connected

3.92 reviews
R7,000–R16,000/month
Cape TownDurban
  • UK utility, retail and financial accounts
  • Recognised great place to work
View full guide →

Ignition Group (iGnition CX)

3.62 reviews
R6,500–R20,000/month + commission
DurbanJohannesburgCape Town
  • Durban head office in the Umhlanga corridor
  • Local and US onshore campaigns
View full guide →

CallForce

3.52 reviews
R6,500–R17,000/month + commission
JohannesburgCape TownDurban
  • International outsourcing accounts
  • Strong youth-employment and learnership focus
View full guide →

Concentrix

3.72 reviews
R7,000–R20,000/month
Cape TownJohannesburg
  • One of the world's largest CX employers
  • Global brand clients
View full guide →

Genpact

3.82 reviews
R8,000–R22,000/month
Johannesburg
  • Finance, analytics and process specialisation
  • Global career opportunities
View full guide →

EXL

3.72 reviews
R8,000–R22,000/month
Johannesburg
  • Insurance and analytics focus
  • International client base
View full guide →

SA Commercial

3.52 reviews
R6,000–R15,000/month + commission
JohannesburgCape Town
  • Established mid-to-large operator
  • Local and offshore campaigns
View full guide →

Afrishore

3.72 reviews
R7,000–R16,000/month
Johannesburg (Sandton)
  • Dedicated UK/US client teams
  • Mid-market specialist
View full guide →

Capability BPO

3.62 reviews
R6,500–R15,000/month
Cape TownJohannesburg
  • Multilingual and global reach
  • Broad service offering since 2008
View full guide →

Centrevo

3.42 reviews
R6,000–R15,000/month + commission
Johannesburg
  • 30+ years in the industry
  • FMCG, telecoms and retail campaigns
View full guide →

3iSolutions

3.52 reviews
R6,500–R15,000/month
Johannesburg
  • Long-standing international BPO
  • Offshore client campaigns
View full guide →

Firstsource Solutions South Africa

3.62 reviews
R8,000–R20,000/month
Cape TownJohannesburg
  • Global BPO with offshore campaign exposure
  • UK and US healthcare and banking clients
View full guide →

Sutherland Global Services South Africa

3.62 reviews
R8,000–R20,000/month
Cape TownJohannesburg
  • US global BPO with SA operations
  • Financial services and telecoms international campaigns
View full guide →

Foundever South Africa

3.52 reviews
R7,500–R18,000/month
Cape TownJohannesburg
  • One of the world's top 3 BPO groups
  • International client accounts — tech, finance, retail
View full guide →

Outworx Group

3.52 reviews
R6,500–R16,000/month
UmhlangaJohannesburgCape Town+1 more
  • Large SA-owned BPO group
  • NQF-accredited skills development programmes
View full guide →

Mango5

3.82 reviews
R8,000–R20,000/month
Cape Town (Woodstock)Cape Town (Bellville)
  • Specialist in international (UK/US/AU) campaigns
  • Strong agent training reputation
View full guide →

DASH BPO

3.52 reviews
R6,500–R15,000/month
Johannesburg
  • SA-owned and operated BPO
  • Strong collections and financial services specialisation
View full guide →

Boomerang BPO

3.52 reviews
R6,500–R16,000/month
Cape TownJohannesburg
  • Insurance and financial services campaign specialist
  • Structured induction training
View full guide →

IntelliBPO

3.52 reviews
R6,000–R15,000/month
JohannesburgCape Town
  • Learnerships and NQF training for new entrants
  • Digital BPO focus — data + voice
View full guide →

The Agentsy

3.82 reviews
R7,000–R17,000/month
Cape TownRemote (SA-based)
  • Remote-first contact centre model
  • International client campaigns
View full guide →

Outsource-X

3.62 reviews
R7,000–R16,000/month
Cape Town
  • Digital and omnichannel contact centre focus
  • Growing international campaign portfolio
View full guide →

ATM Group SA

3.52 reviews
R6,500–R16,000/month
JohannesburgCape TownDurban
  • Strong B-BBEE and transformation focus
  • Learnership pipeline for youth employment
View full guide →

SkyHigh Global

3.62 reviews
R7,000–R18,000/month
Johannesburg
  • IT service desk specialisation — good for tech-curious agents
  • Financial services and telecoms client accounts
View full guide →

CareCall

3.82 reviews
R7,500–R19,000/month
JohannesburgCape Town
  • Niche healthcare contact centre specialist
  • Medical scheme and insurer client contracts
View full guide →

The Unlimited Group

3.62 reviews
R6,500–R18,000/month
UmhlangaDurbanJohannesburg
  • One of SA's biggest outbound BPOs
  • Insurance and financial services focus
View full guide →

Clever Call

3.72 reviews
R6,500–R15,000/month
Durban
  • UK-facing campaigns
  • Durban–Manchester operation
View full guide →

Orynex BPO

3.52 reviews
R6,000–R14,000/month
Durban (Durban North)
  • Durban North location
  • Local and international campaigns
View full guide →

CoActivate

3.72 reviews
R7,000–R18,000/month (plus commission)
Durban (Umhlanga)Johannesburg
  • Durban-headquartered — major KZN contact centre employer
  • Insurance and financial services campaign specialist
View full guide →

JT Call Centre

3.62 reviews
R6,500–R15,000/month
Johannesburg
  • Financial services and retail campaign specialist
  • On-the-job performance coaching
View full guide →

BCC Telemarketing

3.52 reviews
R6,000–R16,000/month (plus commission)
Cape TownJohannesburg
  • High-commission outbound sales environment
  • Insurance and financial services campaign specialists
View full guide →

Ex 121 BPO

3.62 reviews
R7,000–R16,000/month
Cape Town
  • Multi-channel support — voice, chat, email
  • Tech-enabled BPO delivery model
View full guide →

Financial Services Contact Centres

In-house contact centres for South Africa's biggest banks, credit providers, and fintech companies. Roles often lead to FAIS accreditation and long-term financial services careers.

Standard Bank Contact Centre

3.72 reviews
R8,500–R22,000/month
Johannesburg (Rosebank)Johannesburg (Randburg)Durban+1 more
  • Africa's largest bank by assets
  • Comprehensive benefits and medical aid
View full guide →

FNB Contact Centre

3.92 reviews
R8,000–R21,000/month
Johannesburg (Fairland)PretoriaCape Town+1 more
  • Best bank in SA (multiple awards)
  • FNB app support roles for tech-savvy agents
View full guide →

Absa Contact Centre

3.72 reviews
R8,000–R20,000/month
Johannesburg (Randburg)PretoriaCape Town+1 more
  • Pan-African banking group
  • Vehicle finance specialist roles
View full guide →

Nedbank Contact Centre

3.82 reviews
R8,000–R20,000/month
Johannesburg (Sandton)Johannesburg (Fourways)Cape Town+1 more
  • Top-rated employer in SA banking
  • Nedbank Eyethu employee share scheme
View full guide →

Capitec Bank Contact Centre

3.92 reviews
R7,500–R19,000/month
StellenboschCape Town
  • SA's biggest bank by client numbers
  • Fast-track promotion culture
View full guide →

African Bank Contact Centre

3.62 reviews
R7,500–R18,000/month
MidrandJohannesburg
  • Credit and personal loan specialisation
  • NCR-compliant training pathway
View full guide →

Liberty Group Contact Centre

3.82 reviews
R8,500–R22,000/month
Johannesburg (Braamfontein)Cape Town
  • Standard Bank Group backing (JSE stability)
  • FAIS-funded advisory career pathway
View full guide →

Discovery Contact Centre

3.92 reviews
R8,000–R20,000/month
Johannesburg (Sandton)
  • Medical aid benefits from day one
  • Vitality wellness programme
View full guide →

DirectAxis

3.72 reviews
R7,500–R19,000/month
Cape Town (Tyger Valley)Johannesburg
  • FirstRand Group stability
  • Cape Town Tyger Valley location
View full guide →

Bayport Financial Services

3.52 reviews
R7,000–R16,000/month
Johannesburg (Rosebank)Cape TownPretoria
  • Public-sector lending specialist
  • Stable government-employee client base
View full guide →

Debtbusters Contact Centre

3.72 reviews
R7,000–R16,000/month
Cape Town (Century City)Johannesburg
  • SA's leading debt counselling brand
  • Mission-driven (genuinely helping clients)
View full guide →

TransUnion South Africa

3.82 reviews
R9,000–R22,000/month
Johannesburg (Woodmead)Cape Town
  • Global credit bureau with data-economy exposure
  • Above-average salaries for analytical roles
View full guide →

Experian South Africa

3.82 reviews
R9,000–R24,000/month
Johannesburg (Waterfall City)Cape Town
  • FTSE 100 global data company
  • High-skill analytical roles
View full guide →

Mukuru Contact Centre

3.72 reviews
R7,000–R16,000/month
Johannesburg (Braamfontein)Cape Town
  • Africa's largest money transfer brand
  • Multilingual team environment
View full guide →

African Resonance

3.62 reviews
R7,000–R18,000/month
Johannesburg (Randburg)Cape Town
  • Specialist in banking and fintech contact centre services
  • Device management + voice operations combined
View full guide →

Nutun

3.52 reviews
R6,500–R18,000/month + commission
JohannesburgDurbanUmhlanga+1 more
  • Major financial-services and telecoms campaigns
  • Strong collections and sales career paths
View full guide →

Nimble Group

3.62 reviews
R7,000–R18,000/month
Cape TownJohannesburg
  • Fintech-driven collections and insurance BPO
  • Strong Cape Town presence
View full guide →

PSG Konsult Contact Centre

3.82 reviews
R9,000–R23,000/month
StellenboschJohannesburg (Sandton)
  • SA's largest independent financial planning group
  • Stellenbosch HQ — Western Cape opportunity
View full guide →

Mr Price Financial Services (Contact Centre)

3.52 reviews
R7,000–R17,000/month
Durban (Morningside)
  • In-house financial services for SA's largest fashion retailer
  • Major Durban employer — stable long-term roles
View full guide →

Telecoms, Media & Tech

Contact centres run by South Africa's major mobile networks, pay-TV operators, and digital platforms. Technical product knowledge is valued and staff benefits often include free data or subscriptions.

Vodacom Contact Centre

3.62 reviews
R7,500–R18,000/month
Johannesburg (Midrand)DurbanCape Town
  • Telecoms industry leader
  • Staff discounts on products
View full guide →

MTN Contact Centre

3.62 reviews
R7,500–R18,000/month
Johannesburg (Roodepoort)Cape TownDurban
  • Africa's second-largest mobile operator
  • Free or discounted device and data benefits
View full guide →

Telkom SA Contact Centre

3.52 reviews
R7,000–R18,000/month
Pretoria (Centurion)JohannesburgCape Town+1 more
  • SA's third-largest telecoms group
  • Fibre and broadband technical skills
View full guide →

Cell C Contact Centre

3.52 reviews
R7,000–R16,000/month
Johannesburg (Midrand)Cape Town
  • Telecoms industry experience
  • Free or discounted data packages
View full guide →

MultiChoice / DStv Contact Centre

3.62 reviews
R7,500–R18,000/month
Johannesburg (Randburg)Cape TownDurban
  • Africa's leading pay-TV brand
  • DStv and Showmax tech-support exposure
View full guide →

Rain Contact Centre

3.82 reviews
R8,000–R18,000/month
Johannesburg (Rosebank)Cape Town
  • SA's only dedicated 5G operator
  • Digital-first contact centre (no paper processes)
View full guide →

Hollywoodbets

3.52 reviews
R6,500–R16,000/month
UmhlangaDurban
  • Major Umhlanga in-house employer
  • 24/7 customer support environment
View full guide →

Hollywoodbets Telephony & Contact Centre

3.62 reviews
R7,000–R16,000/month
Durban (Umgeni Business Park)JohannesburgCape Town
  • SA's largest independent betting operator
  • Durban-headquartered — major KZN employer
View full guide →

Pep / Pepkor Contact Centre

3.52 reviews
R6,500–R15,000/month
Cape Town (Bellville)Johannesburg
  • Africa's largest retailer by stores
  • Multi-brand support (Pep, Ackermans, Tekkie Town)
View full guide →

TFG (The Foschini Group) Contact Centre

3.62 reviews
R7,000–R17,000/month
Cape Town (Parow)Johannesburg
  • 30+ retail brand portfolio (Foschini, Markham, Sportscene, Jet)
  • Parow Cape Town campus
View full guide →

Mr Price Contact Centre

3.62 reviews
R7,000–R15,000/month
Durban (Durban North)
  • Durban-headquartered South African retail icon
  • Multi-brand support
View full guide →

Insurance Contact Centres

South Africa's largest short-term, life, and health insurers all run significant in-house contact operations. FAIS RE5 qualification paths are standard — employers fund the study.

OUTsurance Contact Centre

4.12 reviews
R8,000–R22,000/month
CenturionJohannesburg
  • OUTbonus — market-leading performance payout
  • Most awarded SA insurer
View full guide →

Old Mutual Contact Centre

3.82 reviews
R8,000–R21,000/month
Cape Town (Pinelands)Johannesburg (Sandton)Durban
  • 175+ year legacy employer
  • FAIS advisory pathway with full funding
View full guide →

Sanlam Contact Centre

3.82 reviews
R8,500–R22,000/month
Bellville (Cape Town)JohannesburgPretoria
  • SA's largest insurance group
  • FAIS-funded advisory qualification pathway
View full guide →

Momentum Metropolitan Contact Centre

3.72 reviews
R8,000–R21,000/month
Centurion (Momentum)Cape Town (Metropolitan)Johannesburg
  • Dual-brand insurer (Momentum + Metropolitan)
  • FAIS-funded training
View full guide →

Hollard Insurance Contact Centre

3.82 reviews
R7,500–R20,000/month
Johannesburg (Parktown)Cape TownPretoria
  • SA's largest privately-owned insurer
  • Creative, purpose-driven culture
View full guide →

Santam Insurance Contact Centre

3.72 reviews
R8,000–R21,000/month
Cape Town (Bellville)JohannesburgPretoria
  • SA's largest short-term insurer
  • Sanlam Group backing and stability
View full guide →

King Price Insurance Contact Centre

3.82 reviews
R7,500–R20,000/month
Pretoria (Pretoria East)Cape Town
  • Decreasing-premium model (unique in SA)
  • High-energy sales culture
View full guide →

Budget Insurance Contact Centre

3.62 reviews
R7,000–R18,000/month
Johannesburg (Randpark Ridge)Cape Town
  • FirstRand Group stability
  • High volume with strong commission upside
View full guide →

Auto & General Insurance Contact Centre

3.62 reviews
R7,000–R18,000/month
Johannesburg (Fourways)Cape Town
  • Direct insurer with strong commission upside
  • FAIS training funded
View full guide →

Clientele Life Insurance Contact Centre

3.52 reviews
R6,500–R18,000/month
Johannesburg (Morningside)Cape Town
  • High-volume outbound life insurance telesales
  • Strong commission and incentive structure
View full guide →

1st for Women Insurance Contact Centre

3.72 reviews
R7,000–R17,000/month
Johannesburg (Bryanston)Cape Town
  • Female-empowerment workplace culture
  • Women-focused brand with strong identity
View full guide →

O'Keeffe & Swartz

3.52 reviews
R6,000–R18,000/month + commission
Johannesburg
  • Insurance and financial-services sales specialists
  • Uncapped commission earning
View full guide →

Telesure / 1Life

3.62 reviews
R7,000–R20,000/month + commission
Johannesburg (Dainfern / Riverglades)
  • Major in-house insurance brands
  • Strong earning potential with commission
View full guide →

Talksure

3.52 reviews
R6,000–R18,000/month + commission
UmhlangaDurban
  • Heart of the Umhlanga BPO corridor
  • Insurance and financial-services focus
View full guide →

Nedgroup Insurance Contact Centre

3.72 reviews
R8,000–R20,000/month
Johannesburg (Sandton)Cape Town
  • Nedbank Group backing and stability
  • Cross-sell into 8M+ banking client base
View full guide →

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