OUTsurance Broker (Bedfordview)
Johannesburg, Gauteng · FULL_TIME
Source: indeed_and_careers24
View vacancyShiftMate workplace guide
OUTsurance reviews and workplace insights
Independent worker feedback, third-party rating context and practical research for candidates considering OUTsurance.
Company overview
About OUTsurance
Start with the company itself before comparing outsurance reviews, review evidence or current roles.
Industry
FINANCIAL
Locations
Centurion (Head Office Campus) · Pretoria
Company size
8,000+
Indicative pay
R8,000–R55,000/month
Head office
Centurion
Founded
1998
Official website
www.outsurance.co.zaOfficial careers
View careersPrepared by ShiftMate Editorial DeskLast researched
Company facts and indicative pay are editorial research, not worker testimony or an employer statement.
Company-fact evidence: Official company website · checked date not recordedOfficial careers page · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
OUTsurance is South Africa's largest direct short-term insurer and one of the most recognised insurance brands in the country, selling personal, business, and life insurance directly to customers without using brokers. The company was founded in 1998 on the principle of passing the savings from cutting out brokers directly to customers — a model that disrupted the established insurance industry and has been replicated across multiple markets.
OUTsurance is part of the Rand Merchant Investment (RMI) Holdings group and also operates in Australia (Youi) and the UK (Youi). It employs approximately 8,000 people at its head office campus in Centurion, Pretoria, with customer service and claims functions primarily housed in this single large campus.
The Centurion campus is notable for its scale — almost the entire South African workforce operates from one site, which creates a strong campus culture with a shared canteen, sports facilities, and active inter-team social programmes. Most roles are office-based in the contact centre environment: inbound and outbound sales consultants, claims consultants, underwriters, and customer service agents.
Sales consultants sell policies by phone, handling both inbound leads generated by marketing campaigns and outbound contact with prospective customers. The sales environment is incentive-heavy — base salaries are competitive and performance bonuses for strong sales conversion are significant, making top performers among the highest earners in the insurance sales sector.
The company has an internal progression culture — team leaders, coaches, and managers are predominantly promoted from the consultant rank rather than hired externally. This creates a visible and accessible career ladder for high-performing consultants.
OUTsurance is known within the SA insurance industry for paying consistently, developing strong training programmes, and offering a working environment that is more engaging than typical contact centre settings.
Current openings
Open roles recorded for OUTsurance
Listings can close or change. Confirm the vacancy details and employer before applying.
OUTsurance Broker (Centurion)
Centurion · FULL_TIME
Source: indeed_and_careers24
View vacancyOUTsurance Broker - Western Cape
Western Cape · FULL_TIME
Source: indeed_and_careers24
View vacancyProfile details are compiled from public information and may vary by role, location and campaign. This is not a statement from OUTsurance.
Review snapshot
What candidates can verify today
Worker reviews
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Public rating context
Glassdoor 3.4
Third-party values; not a ShiftMate worker score.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Indicative pay
R8,000–R55,000/month
Verify role-specific pay in the current vacancy.
Pay evidence: Official company website · checked date not recordedOfficial careers page · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles to explore
10
Sales Consultant · Claims Consultant
Role evidence: Official company website · checked date not recordedOfficial careers page · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Public review platforms
Third-party rating context
These are attributed platform values, not ShiftMate worker-review scores.
Glassdoor
3.4
out of 5
Source checked date not recorded; values can change on the source platform.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Independent worker feedback
ShiftMate worker reviews
Only moderated worker submissions appear here. Public research and editorial guidance are not included in this count.
Worker Reviews
0 reviews
Only approved worker submissions appear here. Public research and editorial guidance are shown separately; they are not employee testimonials or employer endorsements.
No reviews yet for OUTsurance on ShiftMate.
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ShiftMate editorial desk
AI review and public research
AI analysis and public research are shown in their own lane, never folded into the worker score.
Prepared by ShiftMate Editorial Desk · Last researched · These are editorial records, not worker testimonials.
AI · ShiftMate editorial review
Clearly labelled AI analysis published by ShiftMate.
3.2 / 5
Candidates considering OUTsurance should first verify they hold a Matric for sales consultant or customer service roles, or the RE1 or RE5 regulatory examination for advisory positions, along with a clear criminal and credit record. The company operates from its Centurion head office campus and Pretoria locations, which limits opportunities to candidates already based in or willing to commute to those areas. Public sources indicate a broad monthly salary signal between R8,000 and R55,000, though actual offers depend on role and performance metrics.
Evidence from public review platforms shows strong customer feedback on HelloPeter, where OUTsurance holds a 4.83 TrustIndex from over 26,000 reviews, with frequent mentions of clear communication and helpful sales interactions. Average reply times sit around 1.6 hours and the net promoter score reaches 82. Glassdoor employee reviews present a more mixed picture, recording an overall 3.2 rating, 52 percent recommendation rate and 67 percent positive business outlook across 183 submissions. These sources do not detail training content or duration beyond the fact that training is listed as available.
Useful trade-offs to explore include the balance between incentive-linked earnings and base pay stability, as well as how performance targets affect daily workload and team dynamics. Candidates may wish to ask current staff about typical progression timelines from consultant level onward and the support provided for meeting regulatory requirements. Questions about shift patterns, commission structures and management expectations can also clarify day-to-day realities.
Public sources suggest the environment may suit Centurion or Pretoria residents who prefer structured sales targets and visible advancement routes within a well-known insurance brand. Individuals seeking roles outside these locations or who prefer non-incentive compensation models may find the fit less aligned.
ShiftMate Editorial · This is not a worker testimonial and is excluded from ShiftMate worker-review totals.
Editorial record created .
OUTsurance employee reviews on HelloPeter · checked date not recordedOUTsurance employee reviews on Glassdoor · checked date not recordedOUTsurance employee reviews on Indeed · checked date not recorded
Estimate / limited evidence — at least one source has no checked date.
Public-source research
A separate synthesis of inspectable public sources.
3.2 / 5
OUTsurance receives markedly different feedback depending on the platform. HelloPeter records 26,653 customer reviews with an average of 4.83 and an NPS of 82, with recent comments praising clear communication from sales staff and overall service quality. These are client experiences rather than employee accounts.
Employee reviews on Glassdoor and Indeed present a more mixed picture. Glassdoor’s 183 South Africa reviews give an overall score of 3.2, with only 52 percent of reviewers saying they would recommend the company and 67 percent holding a positive business outlook. Category scores include 4.0 for culture and values and 3.8 for diversity and inclusion. Indeed’s 313 reviews produce a higher overall rating of 4.1, with work-life balance at 3.9, pay and benefits at 4.0, job security and advancement at 3.8, management at 3.8, and culture at 4.3. Reviewers on that platform repeatedly note an inclusive work environment as a positive factor.
No detailed accounts of specific roles, shift patterns, progression paths or salary ranges appear in the provided evidence. The sources also contain no information on application processes or office locations beyond the South African focus of the Glassdoor and Indeed sections.
The evidence therefore shows strong customer satisfaction alongside moderate and somewhat divergent employee sentiment. Culture receives the most consistent positive mention on Indeed, while Glassdoor indicates lower overall endorsement. Candidates may find the environment aligns with their expectations if inclusive culture and reasonable work-life balance are priorities, but should reconsider if a higher recommendation rate from current staff is required before applying.
AI Research Review · This is not a worker testimonial and is excluded from ShiftMate worker-review totals.
Editorial record created .
OUTsurance employee reviews on HelloPeter · checked date not recordedOUTsurance employee reviews on Glassdoor · checked date not recordedOUTsurance employee reviews on Indeed · checked date not recorded
Estimate / limited evidence — at least one source has no checked date.
Prepared by ShiftMate Editorial DeskLast researched
The sections below are editorial research. Inspect the linked evidence where available; otherwise the page marks the claim as an estimate or limited evidence.
ShiftMate editorial synthesis
What the workplace research suggests
This AI-assisted editorial guide organises the public research captured for this profile. It is not a worker testimonial, a platform rating, or an employer endorsement.
ShiftMate's editorial reading of the information collected for this profile is that OUTsurance may be most relevant to centurion and pretoria-based candidates who thrive in incentive-driven sales environments and want a clear, merit-based progression path from consultant to team leader and management at one of sa's most recognised insurance brands.
The workplace context recorded for this profile indicates: The Centurion campus is OUTsurance's most distinctive feature — nearly the entire SA operation sits in one place, creating a genuine campus culture with shared facilities, sports teams, and a strong sense of community. The work is contact-centre based, sales-and-service driven, and incentive-focused. High performers earn significantly above base through commission and bonus structures. The internal progression culture means virtually every team leader and manager started as a consultant.
The listed pay signal is R8,000–R55,000/month. It is an indicative range rather than an offer, so check the current vacancy for the rate, working hours and any campaign-specific terms.
One point to verify before applying is: Centurion campus is geographically specific — Johannesburg-south and Cape Town candidates face long commutes or relocation
Editorial evidence: Official company website · checked date not recordedOfficial careers page · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Day-to-day picture
Working at OUTsurance
Work environment
The Centurion campus is OUTsurance's most distinctive feature — nearly the entire SA operation sits in one place, creating a genuine campus culture with shared facilities, sports teams, and a strong sense of community. The work is contact-centre based, sales-and-service driven, and incentive-focused.
High performers earn significantly above base through commission and bonus structures. The internal progression culture means virtually every team leader and manager started as a consultant.
Workplace evidence: Official company website · checked date not recordedOfficial careers page · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Who it may suit
Centurion and Pretoria-based candidates who thrive in incentive-driven sales environments and want a clear, merit-based progression path from consultant to team leader and management at one of SA's most recognised insurance brands
Training is listed for some roles. Confirm the format and eligibility in the current vacancy.
Fit evidence: Official company website · checked date not recordedOfficial careers page · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles and pay
OUTsurance roles to explore
Role names and pay signals help with research; they are not a promise of a current vacancy or offer.
Role areas
- Sales ConsultantR8,000–R55,000/month
- Claims ConsultantR8,000–R55,000/month
- Customer Service AgentR8,000–R55,000/month
- UnderwriterR8,000–R55,000/month
- Team LeaderR8,000–R55,000/month
- Quality AssurerR8,000–R55,000/month
- TrainerR8,000–R55,000/month
- IT SpecialistR8,000–R55,000/month
- Finance AnalystR8,000–R55,000/month
- Operations ManagerR8,000–R55,000/month
Pay context
R8,000–R55,000/month
Pay can differ by role, shift pattern, location, campaign, qualifications and experience. Confirm the actual rate before accepting an offer.
Pay evidence: Official company website · checked date not recordedOfficial careers page · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Compare the trade-offs
Benefits and considerations at OUTsurance
Potential positives
- ✓SA's largest direct short-term insurer
- ✓Centurion campus — strong team culture and shared facilities
- ✓Incentive-driven sales with high performer earnings
- ✓Strong internal promotion culture
- ✓RMI Holdings group with international operations in Australia and UK
- ✓SA's most recognised direct insurance brand — OUTsurance experience is immediately respected in insurance and financial services
- ✓Incentive-driven sales structure means top performers earn significantly above base — one of SA insurance's best commission environments
- ✓Single-campus culture creates genuine team community and visible internal career progression at every level
Positive-claim evidence: Official company website · checked date not recordedOfficial careers page · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Questions to ask
- •Centurion campus is geographically specific — Johannesburg-south and Cape Town candidates face long commutes or relocation
- •Sales consultant roles are target-driven — performance pressure is constant and below-target periods affect take-home directly
Caution evidence: Official company website · checked date not recordedOfficial careers page · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Listed benefits
- •Medical aid
- •Retirement fund
- •Performance bonuses
- •Staff insurance discounts
- •Professional development programmes
- •Wellness initiatives
Benefits evidence: Official company website · checked date not recordedOfficial careers page · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Before you apply
Hiring and interview guidance for OUTsurance
Hiring process
Candidates apply online via the OUTsurance careers portal. Applications are screened for relevant experience and qualifications before shortlisted individuals are invited to a telephonic or video interview.
Further stages often include psychometric assessments and panel interviews with hiring managers. Successful applicants undergo reference and background checks prior to receiving a formal offer.
Hiring evidence: Official company website · checked date not recordedOfficial careers page · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Interview process
OUTsurance recruits sales and service consultants through its careers portal and Pnet. Applications include a criminal and credit record check.
Shortlisted candidates complete a telephone pre-screening and a sales aptitude assessment before a structured interview with HR and a team leader. Underwriter and specialist roles require relevant insurance qualifications.
Most consultant roles move from application to offer within two to three weeks during active intake periods.
Interview evidence: Official company website · checked date not recordedOfficial careers page · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
What to confirm
Matric for sales consultant and customer service roles; RE1 or RE5 regulatory examination for financial advisory positions; clear criminal and credit record
Use the official careers channel or current listing. Never pay an employer or recruiter to apply for a job.
Requirements evidence: Official company website · checked date not recordedOfficial careers page · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Common questions
OUTsurance review FAQs
What jobs are available at OUTsurance in South Africa?
This profile lists Sales Consultant, Claims Consultant, Customer Service Agent, Underwriter and 6 other role types for OUTsurance, with locations including Centurion and Pretoria. These are role types to explore, not a promise of a current vacancy. Check the live listings or the employer's careers page before applying.
How much does OUTsurance pay per month in South Africa?
ShiftMate's public-market pay estimate for OUTsurance is R8,000–R55,000/month per month, with the lower and upper ends shown as R8,000 and R55,000/month. Glassdoor shows a 3.4/5 employer rating. This is an indicative range, not an offer: pay can differ by role, location, campaign and experience. Confirm the rate in the live vacancy.
What qualifications do I need to apply at OUTsurance?
This profile lists the following entry requirements: Matric for sales consultant and customer service roles; RE1 or RE5 regulatory examination for financial advisory positions; clear criminal and credit record Training is listed as available, but the exact onboarding and experience requirements can vary by vacancy.
Where is OUTsurance located in South Africa?
This profile lists OUTsurance locations as Centurion (Head Office Campus) and Pretoria. Check the specific vacancy for site requirements, as different campaigns may run from different offices.
Is OUTsurance a good place to work in South Africa?
Glassdoor rates OUTsurance at 3.4/5. Public-source research highlights sa's most recognised direct insurance brand — outsurance experience is immediately respected in insurance and financial services and incentive-driven sales structure means top performers earn significantly above base — one of sa insurance's best commission environments as possible positives. A public-source concern to consider is centurion campus is geographically specific — johannesburg-south and cape town candidates face long commutes or relocation. The profile may be most relevant to centurion and pretoria-based candidates who thrive in incentive-driven sales environments and want a clear, merit-based progression path from consultant to team leader and management at one of sa's most recognised insurance brands.
Does OUTsurance provide training for new employees?
Training is listed for some OUTsurance roles. The type, duration and eligibility can vary by vacancy, so confirm what is included in the current job description or interview.
How do I apply for a job at OUTsurance through ShiftMate?
Create a free ShiftMate profile and complete the short skills assessment. ShiftMate can alert you to relevant listed opportunities at OUTsurance and similar sector employers. Registration does not guarantee a role, and ShiftMate is not affiliated with OUTsurance unless explicitly stated.
FAQ evidence: Official company website · checked date not recordedOfficial careers page · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Review methodology
A company profile is not a worker review.
ShiftMate labels worker submissions, third-party ratings, public excerpts and editorial research separately. Company representatives may request profile corrections, but cannot edit independent worker reviews.