Five Layers. Five Sectors.
One Verified Candidate Profile.
South Africa's most comprehensive sector-specific assessment portal — used by leading national youth platforms, BPO employers, and international contact centre operators to screen, verify, and place entry-level candidates at scale.
Five Layers of Candidate Verification
Each layer builds on the last. Partners can deploy L1 only, or the full journey including the Structured Voice Interview. L1.5 TypeFortress simulation is active for all BPO clients. Outcomes-based pricing — you only pay R385 for candidates you hire, not for every assessment run.
ShiftMate Universal Screener
All sectorsSector-matching intelligenceA 49-question behavioural intelligence engine that assesses candidates across seven behavioural dimensions. One assessment — five sectors. The scoring engine simultaneously computes a compatibility ranking across BPO, Healthcare, Hospital Admin, Insurance, and FinServ, surfacing each candidate's highest-fit pathway and top-three sector matches. The seventh dimension, Retention Fit & Career Anchoring, acts as a dedicated attrition gate — a score below 40% triggers Pathway 5 regardless of overall performance.
What employers see: For every candidate, the portal surfaces a band (Advanced / Suitable / Developing / Below Threshold), a five-pathway placement recommendation, a top-3 sector compatibility ranking, and a D7 retention signal — all in a single unified result.
TypeFortress
BPO clientsAI-scoredA 5-minute live call simulation that sits between suitability screening and knowledge assessment. Candidates read a realistic South African call centre scenario as it unfolds in stages — exactly as information would arrive over a real call. They type their CRM notes in real time. AI evaluates accuracy, quality, and conciseness against a structured key-facts checklist.
Phone Readiness Assessment
All sectorsAI voice scoringThe make-or-break layer — tests whether a candidate is actually ready to speak on a phone, something no written test can tell you. After completing L1 and L1.5, the candidate is given a realistic call scenario and records a 45-second voice response directly in the browser. No special equipment needed. The recording is instantly analysed by AI against five universal voice criteria and returns a verdict in under 60 seconds — every candidate scored the same way, with no interviewer bias.
SA track candidates receive a Phone Ready / Trainable / Not Suitable verdict based on a core readiness score out of 25. International tracks (UK / USA campaigns) add a secondary advisory — International Ready, Borderline, or Not Suitable for International — based on accent clarity and campaign fit. The primary verdict always reflects general phone readiness first.
Knowledge Assessment
Sector-specificOptional30 questions across three sub-pillars of the selected sector. Candidates choose their sector on registration. Questions are server-shuffled per session and scored instantly. Designed to surface domain knowledge depth beyond attitude and voice readiness — particularly useful for roles requiring proven sector familiarity.
Structured Voice Interview
Advanced / Suitable onlyAI scoredBetaThe final layer — reserved for candidates who score Advanced or Suitable on the L1+L2 composite. No recruiter required. The candidate completes a structured, scenario-based voice interview entirely in the browser. Responses are instantly analysed across six competency dimensions by our proprietary scoring engine. The result is a qualitative shortlisting decision enhancer — it never alters the composite score, but gives hiring managers the signal they need to act.
Qualitative-only. L4 returns a verdict (Top Performer / Strong Hire / Developing / High Risk), six dimension scores, strengths, development areas, a microlearning recommendation, and risk flags. The composite score is permanently L1+L2 — L4 is a shortlisting signal, not a number.
Five Sectors. One Platform.
Every sector has its own L2 question bank, customised for the real knowledge a hiring manager needs to see before making an offer.
BPO & Call Centre
General customer service suitability plus an International Voice track (UK / USA) for outbound sales roles. Used by South Africa's leading contact centres.
Healthcare
Assesses attitude toward patient care, clinical basics, and professional conduct. Designed for nursing assistants, caregivers, and entry-level clinical support roles.
Hospital Administration
Covers admissions, patient records, medical terminology, and hospital workflow. For admin and reception roles in public and private hospitals.
Insurance
Tests knowledge of policy types, claims processes, and regulatory basics. Designed for entry-level brokers, claims agents, and customer support in insurance.
Financial Services
Covers banking basics, credit concepts, and financial products. Used for entry-level positions in banks, credit providers, and debt management firms.
Your Sector
Custom question banks built for your specific hiring context in 4–6 weeks.
Enquire about a custom sector →Results That Actually Mean Something
Every candidate gets a verified, shareable results page the moment they finish. Employers see the same data — no interpretation required.
Radar Chart — 7-Dimension Breakdown
Visual breakdown of L1 scores across all seven behavioural dimensions — including the D7 Retention Fit signal. Instantly shows strengths and development areas without reading a report.
Sector Routing & Pathway Assignment
Each candidate receives a top-3 sector compatibility ranking (BPO, Healthcare, Hospital Admin, Insurance, FinServ) and a placement pathway — from Pathway 1 (Exceptional Fit) to Pathway 5 (Not Yet Ready). Employers see which sector to hire for, not just whether to hire.
L1.5 CRM Score & Band
AI-generated score out of 20 with a band (Exceptional / Competent / Developing / Insufficient), key facts captured vs missed, plus specific strengths and gaps. BPO clients only.
L2 Sub-Pillar Scores
Each of the three knowledge sub-pillars scored separately. Employers see exactly which area of sector knowledge is strongest and where training is needed.
L3 Phone Readiness Verdict
Phone Ready, Trainable, or Not Suitable — with a breakdown score across intelligibility, pacing, presence, structure, and naturalness. International tracks (UK/USA) add a campaign-fit advisory as a secondary indicator.
Combined PDF Report
A downloadable PDF covering L1, L1.5, and L2 results in one document. Branded with the partner's logo. Available immediately on the results page.
Shareable Results Link
Candidates can share their verified results page directly via WhatsApp or copy link. No login required for employers to view.
L1 Result Bands
Highly suitable. Fast-track to employer matching and L2.
Ready for structured training and supervised employment programmes.
Development plan recommended. Guided to pre-employment readiness resources.
L1.5 CRM Simulation Bands
L3 Phone Readiness Bands
International tracks (UK / USA) also show a secondary campaign-fit advisory: International Ready / Borderline / Not Suitable for International.
Built for Organisations That Hire at Scale
Select partners join the pilot at no cost — a fully branded portal at your own URL, your own logo, your own colour scheme, and a self-service dashboard included. You only pay R385 per candidate who is assessed and subsequently hired or contracted.
National Youth Platform
A large-scale national employment platform routing registered youth through the ShiftMate portal to BPO and healthcare employers across South Africa.
Youth Empowerment Programme
A results-driven empowerment initiative using ShiftMate assessments to prepare candidates for BPO and healthcare careers with South Africa's top employers.
Leading BPO Employer
One of South Africa's largest contact centre operators. Candidates are assessed through a branded portal before entering learnership and employment programmes.
International Contact Centre
A global business process outsourcer running major contact centre campaigns across the UK and USA. Uses the full four-layer journey including CRM simulation and phone readiness assessment.
What Every Partner Gets
Branded portal URL
/portal/yourname — your logo, colours, and messaging
Partner dashboard
Usage stats, results breakdown, and candidate volume tracking
Self-service branding
Update logo and contact info from your client dashboard
Branded PDF reports
Candidate PDFs include your organisation's logo
POPIA-compliant data
All candidate data handled under ShiftMate's POPIA framework
Pilot access at no cost
Portal setup is free for select pilot partners — R385 applies only when a candidate is hired or contracted
Custom question banks available. Setup in 4–6 weeks.
Built for BBBEE Compliance. Zero Extra Admin.
ShiftMate assessments are structured as Category F informal training under the BBBEE Codes of Good Practice. Your Skills Development Facilitator (SDF) can export a WSP-ready CSV from your employer BBBEE dashboard.
BBBEE Category F Eligible
Structured as Category F informal training. 24 notional hours per certified candidate. May count toward your Skills Development Expenditure — confirm with your BEE verification agent.
WSP/ATR Export
Download a pre-formatted CSV from your employer BBBEE dashboard with candidate demographics, NQF level, notional hours, outcomes, and certificate numbers for SETA submissions.
Demographic Tracking
Race, gender, age band, and self-declared disability status collected with voluntary candidate consent — the breakdown your BEE verification agent needs.
Dashboard Reporting
See every candidate's suitability tier, dimension scores, CRM simulation result, knowledge scores, and phone readiness verdict in one employer dashboard — no spreadsheets required.
BBBEE Skills Development Calculator
Estimate your potential expenditure
Measurable Impact. Audit-Ready Data.
Assessment credits can be pre-purchased at scale for provincial and national employment programmes. Every assessment generates a complete audit trail: candidate ID, assessment date, tier achieved, sector selected, and employer performance rating at 30, 60, and 90 days post-placement.
Quarterly impact reports are provided in the format required for NSF and SETA accountability frameworks. Before-and-after data — baseline assessment, targeted training, re-assessment — satisfies the evidence requirements for SETA Skills Programme funding.
R385
per candidate hired or contracted · portal access free for pilot partners
24 notional hours
per certified candidate
30/60/90 day
retention tracking included
Ready to screen smarter?
Whether you're a candidate proving your potential, an employer cutting bad hires, or an organisation running an assessment programme at scale — start here.
All assessments are POPIA compliant. Candidate data is never sold. Assessment scores are calculated server-side.