ShiftMate · Candidate Screening
TalentForge Assessments
A complete evidence layer
for contact-centre
candidates.
TalentForge combines suitability, behavioural intelligence, voice readiness, system simulations and role-specific evaluation into one verified candidate record. Results in under 60 seconds. White-label ready. You only pay R385 per candidate you hire.
L1 Suitability Screener
Behavioural Intelligence · 7 dimensions
L1.5 TypeFortress Sim
Live CRM note-taking · Results in seconds
L2 Sector Knowledge
BPO · Healthcare · FinServ · Insurance
L3 Voice Readiness
45-sec recording · 5 scored criteria
L4 Structured Interview
Guided · Deep evaluation
Get Your Own Fully Branded Portal to Screen Candidates
Each layer builds on the last. Partners deploy L1 only, or the full journey. L1.5 TypeFortress is active for all BPO clients. Outcomes-based — R385 only for candidates you hire.
ShiftMate Universal Screener
All sectorsSector-matching intelligenceA 49-question behavioural intelligence engine assessing candidates across seven dimensions. One assessment — all contact-centre pathways. Simultaneously ranks compatibility across inbound service, outbound sales, collections, technical support, and non-voice roles. The D7 Retention Fit dimension acts as a dedicated attrition gate — below 40% triggers Pathway 5 regardless of overall score.
What employers see: Band (Advanced / Suitable / Developing / Below Threshold), five-pathway placement recommendation, top-3 sector compatibility ranking, and D7 retention signal — in a single unified result.
TypeFortress
BPO clientsResults in secondsA 5-minute live call simulation. Candidates read a realistic South African call centre scenario as it unfolds in stages and type their CRM notes in real time. Every response is evaluated for accuracy, quality, and conciseness against a structured key-facts checklist.
Phone Readiness Assessment
All sectorsAI voice scoringThe make-or-break layer — tests whether a candidate is actually ready to speak on a phone, something no written test can tell you. The candidate records a 45-second voice response directly in the browser. AI analyses it against five voice criteria and returns a verdict in under 60 seconds — every candidate scored identically, zero interviewer bias.
SA track: Phone Ready / Trainable / Not Suitable out of 25. International tracks (UK / USA) add campaign-fit advisory: International Ready / Borderline / Not Suitable for International.
Knowledge Assessment
Sector-specificOptional30 questions across three sub-pillars of the selected sector. Server-shuffled per session, scored instantly. Surfaces domain knowledge depth beyond attitude and voice readiness — especially useful for roles requiring proven sector familiarity.
Structured Voice Interview
Advanced / Suitable onlyDeep evaluationBetaThe final layer — for candidates who score Advanced or Suitable on L1+L2. No recruiter required. The candidate completes a structured, scenario-based voice interview entirely in the browser. Responses are analysed across six competency dimensions — a qualitative shortlisting signal that never alters the composite score.
Qualitative-only. Returns a verdict (Top Performer / Strong Hire / Developing / High Risk), six dimension scores, strengths, development areas, microlearning recommendation, and risk flags. Composite score is permanently L1+L2 — L4 is a shortlisting signal, not a number.
Seven pathways. One screening platform.
Every contact-centre campaign type has its own L3 knowledge question bank and role-specific evaluation layer. Financial services and insurance are campaign types within the BPO market, not separate sectors.
Inbound Customer Service
Full five-layer journey — suitability, CRM simulation, voice readiness, customer service knowledge, and structured interview. The highest-volume contact-centre campaign type.
Outbound Sales
Includes international voice track (UK / USA) for cross-border campaigns. Sales aptitude, target pressure, and voice energy scored separately alongside the core suitability screener.
Collections & Recoveries
Negotiation readiness, compliance awareness, and resilience under pressure are weighted more heavily. Regulatory language and debt-collection conduct basics included in L3.
Technical Support
Digital literacy, logical troubleshooting, and system navigation assessed alongside the core behavioural screener. Typed simulation includes a technical scenario variant.
Financial Services
A campaign type within the BPO and contact-centre market. Covers banking basics, credit products, and financial services conduct for contact-centre agents serving FSP clients.
Insurance
A campaign type within the BPO and contact-centre market. Policy types, claims processes, and FAIS conduct basics for contact-centre agents on insurance campaigns.
Non-Voice & Back Office
For chat, email, data-capture, and back-office processing roles. Typing speed, written communication, and data accuracy assessed in place of the voice readiness layer.
Your Sector
Custom question banks built for your specific hiring context in 4–6 weeks.
Enquire about a custom sector →Results That Actually Mean Something
Every candidate gets a verified, shareable results page the moment they finish. Employers see the same data — no interpretation required.
Radar Chart — 7-Dimension Breakdown
Visual breakdown of L1 scores across all seven behavioural dimensions — including the D7 Retention Fit signal. Instantly shows strengths and development areas without reading a report.
Campaign Fit & Role Recommendation
Contact-centre pathway compatibility ranking and a placement pathway from Pathway 1 (Exceptional Fit) to Pathway 5 (Not Yet Ready). Employers see candidate readiness, campaign fit, development needs and a role recommendation — standardised decision support, not gut feel.
L1.5 CRM Score & Band
AI-generated score out of 20 with a band (Exceptional / Competent / Developing / Insufficient), key facts captured vs missed, plus specific strengths and gaps. BPO clients only.
L2 Phone Readiness Verdict
Phone Ready, Trainable, or Not Suitable — with a breakdown score across intelligibility, pacing, presence, structure, and naturalness. International tracks (UK/USA) add a campaign-fit advisory as a secondary indicator.
L3 Sub-Pillar Scores
Each of the three knowledge sub-pillars scored separately. Employers see exactly which area of sector knowledge is strongest and where training is needed.
Combined PDF Report
A downloadable PDF covering L1, L1.5, L2, and L3 results in one document. Branded with the partner's logo. Available immediately on the results page.
Shareable Results Link
Candidates can share their verified results page directly via WhatsApp or copy link. No login required for employers to view.
L1 Result Bands
Fast-track to employer matching and L2.
Ready for structured training and supervised employment.
Development plan recommended. Guided to pre-employment resources.
L1.5 CRM Simulation Bands
L2 Phone Readiness Bands
International tracks (UK / USA) also show a secondary campaign-fit advisory: International Ready / Borderline / Not Suitable for International.
Built for Organisations That Hire at Scale
Select partners join the pilot at no cost — a fully branded portal at your own URL, your own logo, your own colour scheme, and a self-service dashboard included. You only pay R385 per candidate who is assessed and subsequently hired or contracted.
National Youth Platform
A large-scale national employment platform routing registered youth through the ShiftMate portal to BPO and contact-centre employers across South Africa.
Youth Empowerment Programme
A results-driven empowerment initiative using ShiftMate assessments to prepare candidates for BPO and contact-centre careers with South Africa's top employers.
Leading BPO Employer
One of South Africa's largest contact centre operators. Candidates are assessed through a branded portal before entering learnership and employment programmes.
International Contact Centre
A global business process outsourcer running major contact centre campaigns across the UK and USA. Uses the full four-layer journey including CRM simulation and phone readiness assessment.
What Every Partner Gets
Branded portal URL
/portal/yourname — your logo, colours, and messaging
Partner dashboard
Usage stats, results breakdown, and candidate volume tracking
Self-service branding
Update logo and contact info from your client dashboard
Branded PDF reports
Candidate PDFs include your organisation's logo
POPIA-compliant data
All candidate data handled under ShiftMate's POPIA framework
Pilot access at no cost
Portal setup is free for select pilot partners — R385 applies only when a candidate is hired or contracted
Custom question banks available. Setup in 4–6 weeks.
Who uses TalentForge
Three distinct groups. Three distinct propositions. One platform.
Prove your potential in under an hour.
Take the assessment once. Get a verified, shareable results page with your candidate readiness score, voice readiness verdict, CRM simulation result, and role recommendation. Contact-centre employers see your hiring evidence instantly — no CV required, no login needed to view.
Screen smarter. Hire on evidence.
A branded assessment portal at your own URL. Pre-screened, verified candidates with radar charts, sector routing, voice readiness verdicts, and BBBEE Category F Skills Development evidence. You only pay R385 when you hire — portal access is free for pilot partners.
Measurable impact. Audit-ready data.
Assessment credits pre-purchased at scale. Every candidate generates a complete audit trail — ID, assessment date, tier, sector, and employer performance ratings at 30, 60, and 90 days post-placement. Quarterly impact reports in NSF and SETA accountability formats. BBBEE Skills Development evidence included.
R385
per candidate hired or contracted
Portal access free for pilot partners
24 hrs
notional training hours per certified candidate
BBBEE Category F eligible
30/60/90
day retention tracking included
NSF & SETA accountability format
BBBEE Skills Development Calculator
Estimate your potential expenditure
Ready to screen smarter?
Whether you're a candidate proving your potential, an employer cutting bad hires, or an organisation running an assessment programme at scale — start here.
All assessments are POPIA compliant. Candidate data is never sold. Assessment scores are calculated server-side.