For call centres

Find, assess, train and hire call centre agents in one place.

Every agent on ShiftMate has done a call simulation and an AI interview. Reserve them for a trial shift, run your own hiring in Workspace, and get new hires floor-ready in the Academy.

Browse assessed agents
A call centre agent with a headset, smiling on a busy contact centre floor

Call simulation and AI interview done before you meet them

Everything a call centre needs to hire well

Pre-assessed agentsGauteng
  • Shaun D.
    Customer service
    90%
    match
    Voice87
    Typing82
  • Prudence P.
    Inbound support
    89%
    match
    Voice86
    Typing83
  • Lauren M.
    Outbound sales
    86%
    match
    Voice84
    Typing80
Reserve for 1, 2 or 4 weeks

Example candidates. The names and scores are made up.

01Marketplace

Hire pre-assessed agents straight from the pool.

Every agent has done a call simulation and an AI interview. Search by area, compare scores, listen to a voice sample and reserve the agents you want for a trial shift, from R500 per candidate.

  • Compare evidence, not CVs. Voice, typing and interview results on every profile.

  • Yours while reserved. No other call centre can book an agent you have reserved.

  • Hire for free. No placement fee when you make them permanent.

See how it works
Hiring pipeline
Inbound customer service · November intake
3 hired
Interviewed11
Tyrone M.
84
Priya R.
71
Assessed8
Lauren K.
Suitable
Johan V.
Potential
Trial shift4
Chloe N.
Day 3
Ayesha P.
Day 1

Example only. The names and scores are made up.

02Workspace

Your hiring pipeline, from application to first shift.

One board for every candidate: applications, AI interviews, assessments, trial shifts and offers, with one clear result per candidate.

  • Pipeline board. Drag candidates from new to hired, with undo.

  • AI interviews built in. Applicants are interviewed and scored before anyone on your team spends time on them.

  • Your call. Suitable, Potential or Not suitable, and your recruiters can always override it.

See how it works
Candidate report
Call centre agent · Customer service
Recommended
  • 1
    Behavioural intelligence84
    Communication, resilience, self-awareness
  • 2
    Cognitive simulation78
    Live CRM scenario: speed and accuracy
  • 3
    Voice analysis88
    Pronunciation, clarity, tone and pace
  • 4
    AI interview81
    Hannah, scored against your criteria
Overall83 / 100

Example candidate. The scores are made up.

03Assessments

Know every candidate before your team meets them.

Candidates work a simulated customer call while typing and do an AI interview, on a phone or computer. Your team gets a ranked shortlist with the evidence behind it.

  • A real call, not a quiz. Inbound complaint or outbound sales, with a typing test on a live CRM screen.

  • AI interview. A structured interview, scored the same way for everyone.

  • One clear result. A single score and report per candidate, ready to share.

See how it works
Call Centre Prep · Lauren K.
Day 8 of 10
Compliance and quality
  1. ✓ D1
  2. ✓ D2
  3. ✓ D3
  4. ✓ D4
  5. ✓ D5
  6. ✓ D6
  7. ✓ D7
  8. D8
  9. D9
  10. D10
Today's practice call
Insurance query · AI customer
81
score

Naledi · AI coachGood call. Say the disclosure line before you quote the price, not after.

Example agent. The name and score are made up.

04Academy
New

New agents, floor-ready in ten days.

Customer skills, the sales process, compliance and systems, then practice calls with AI customers and a final assessment, so you know who is ready before their first live call.

  • Ten practical days. Week one builds the skills; week two covers your product, compliance and systems.

  • AI practice calls. Agents practise the calls they will take and get feedback every time.

  • A final assessment. A role-play call and a score for every agent.

See how it works

Train your floor on AI calls

The AI Training Simulator lets agents practise your real calls with AI customers. Every call is scored on your own QA scorecard, with a report on what went well and what to fix.

See the simulator
The AI Training Simulator: a live practice call and the call report with scores for each part of the call

Reserve an agent exclusively for 1, 2 or 4 weeks

While you hold the reservation, no other call centre can book that agent. After the trial, hiring is free.

1 week

R500

See how they handle live calls. Decide within the week, or the profile goes back on the marketplace.

2 weeks

R900

Time to see consistency and early QA scores.

4 weeks

R1,750

A full cycle on your floor: handle time, QA and attendance, before you commit.

  • No placement fee when you hire.
  • If the candidate cancels or does not show up, the fee is waived and the reservation ends.
  • One invoice a month, payable within 7 days.
See full pricing

Questions

What does an agent on the marketplace have to do first?

Every agent completes a call simulation with a typing test and an AI interview. You see their scores, a short voice sample and their area before you reserve them.

What happens if I don't decide before the reservation ends?

The profile goes back on the marketplace and other call centres can book the agent again. Longer reservations give you more time on your floor.

Is there a placement fee when I hire?

No. You pay for the trial reservation only. Hiring the agent permanently afterwards is free.

Can I use ShiftMate for my own applicants, not just the marketplace?

Yes. Workspace runs your own hiring pipeline, and Assessments can be sent to any candidate you are considering.

See it with your own hiring

We will show you assessed agents in your area and how your team would use ShiftMate.

Browse agents