ShiftMate Academy · Free programmes

Call Centre Prep: a free call centre training course

Ten short training days on your phone that mirror a real contact-centre induction. You practise real calls out loud, Naledi coaches you after every answer, and you walk into your first induction already knowing what each day asks of you.

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Free. No experience needed. Runs on any smartphone.

Who it's for

  • Job seekers who want their first contact-centre job
  • People with no call centre experience yet
  • Anyone about to start an induction who wants a head start

What you get

  • Short lessons and quizzes, one training day at a time
  • Voice practice: real call role-plays you speak out loud
  • Feedback after every answer from Naledi, your AI tutor
  • A final role-play call to show what you've learnt

The 10 days at a glance

Each day follows the shape of a real induction day. Finish a module to unlock the next.

Week 1

  1. Day 1Induction & Foundations
  2. Day 2Customer Engagement Skills
  3. Day 3Sales Process Basics
  4. Day 4Product Positioning
  5. Day 5Sales Application

Week 2

  1. Day 6Product Knowledge
  2. Day 7Sales Integration
  3. Day 8Compliance & Quality
  4. Day 9Systems Training
  5. Day 10Final Preparation & Assessment

How to start

  1. 1. Create your free profile with your phone number and do the free ShiftMate assessment.
  2. 2. Get your place. If your results show the course will help you, a reviewer opens a place for you.
  3. 3. Log in and open Day 1, then work through at your own pace.
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Questions about Call Centre Prep

Is Call Centre Prep really free?

Yes. Call Centre Prep is free for job seekers. Places are offered after the free ShiftMate assessment: create your free profile with your phone number, do the assessment, and if your results show the course will help you, we open a place for you.

How do I get a place?

Create your free ShiftMate profile and complete the free assessment. A reviewer looks at your results and refers you into Call Centre Prep when it's the right next step. You'll then see the course when you log in.

Do I need call centre experience?

No. The course is made for people who have never worked in a contact centre. It starts with the basics and builds up day by day.

What do I need to do the course?

A smartphone with data or Wi-Fi, and a quiet spot for the voice practice. There is no campus, no laptop and no travel.

Will I get a certificate or a job?

Call Centre Prep is not an accredited qualification and it does not guarantee a job. It gets you ready for a real induction so you start strong. For a qualification, see our QCTO contact centre programmes.

Who coaches me?

Naledi, our AI tutor. After every answer you hear what you got right, what to fix and why, and you can ask her for help inside any module.

How long does it take?

The course follows ten training days. You work at your own pace, and each module unlocks the next one when you finish it.

Where to go next