ShiftMate business solutions
Hiring, training and customer support for South African contact centres.
One partner for the whole people side of a contact centre: find and assess agents, interview them at volume, train them on realistic AI calls, and put AI support agents on your own channels. Use one solution, or join them up.
Free to register and search. Hire a pre-assessed call centre agent through the marketplace for R2,000 once-off, or try someone on a paid trial shift from R500. No retainers and no placement fees.
Who it's for
Built for teams that live on the phone
Contact centres and BPOs
Inbound service, outbound sales, collections and tech support teams that hire in volume and need agents ready for the floor.
Employers hiring frontline staff
Businesses that want to see people work before they hire, with paid trial shifts and assessed candidates.
Training providers and host employers
Providers and employers running learnerships and workplace experience who want practice, assessment and evidence built in.
Businesses with customers to answer
Teams that want AI agents to handle routine questions on chat and voice and pass the rest to their people.
The solutions
Six ways we work with businesses
Each one works on its own. Together they take you from first application to a trained agent on your floor.
Hire
Hire contact-centre agents who have already shown what they can do
Browse assessed call-centre candidates in the marketplace, or see people work a paid trial shift before you offer a contract.
AI Training
Train your staff on realistic simulated calls
Agents practise complaints, sales and compliance calls with AI customers before they reach your real ones. We can also build simulations around your own campaigns, and host employers get a clear brief for work-integrated learning.
Assessment
Assess candidates for the actual role
Pre-hire assessments that look at behaviour, typing and a realistic call, so you shortlist on evidence rather than on a CV.
AI interviews
Run first-round interviews without booking a single slot
Candidates complete a structured voice interview when it suits them. Your team reviews the recording, transcript and summary.
Support agents
AI support agents for chat and voice
Answer routine customer questions on chat and voice, and hand the harder conversations to your people.
Partners
Work with us as a partner
Labour brokers, recruiters, introducers and training providers can use ShiftMate to find, assess and prepare candidates.
How it works
From a first call to results you can see
- 1
Tell us what you need
A short scoping call: the roles you hire for, your volumes, your campaigns and where things go wrong today.
- 2
We set up the right pieces
Use one solution or join several up. Assessments, simulations and interviews can be built around your own scripts and products.
- 3
Your people and candidates use it
Candidates are assessed and interviewed, new hires practise on simulated calls, customers get answers, all on a phone or laptop.
- 4
Measure and improve
You see the evidence: results, recordings, reports and how people do after they start, so the next round gets better.
How businesses use it
Three common starting points
Build a new sales or service team
For a contact centre opening a new campaign
- 1Find assessed agents in the marketplace
- 2AI interview the shortlist
- 3Train them on simulated calls for your campaign
- 4Trial shift, then hire
Get your current agents better, faster
For a team leader or training manager
- 1Practise complaints, sales and compliance calls with AI customers
- 2Score every call on your own rubric
- 3Coach the gaps the reports show
Answer customers around the clock
For a business with a busy website, WhatsApp or phone line
- 1AI support agents answer routine questions
- 2Harder conversations go to your people
- 3See what customers ask most and fix it at the source
Questions businesses ask
How does ShiftMate charge?
Free to register and search. Hire a pre-assessed call centre agent through the marketplace for R2,000 once-off, or try someone on a paid trial shift from R500. No retainers and no placement fees.
What does ShiftMate offer businesses?
Five things, which you can use on their own or together: hiring (a call-centre marketplace and paid trial shifts), AI training on simulated calls, pre-hire assessments, AI first-round interviews, and AI support agents. Partners can also work with us to place and train people.
Is ShiftMate only for call centres?
Contact centres are where we started and where our tools go deepest. Employers in other frontline roles can still post jobs and run trial shifts.
Can I see a candidate work before I hire them?
Yes. Trial shifts let you pay a candidate for a short shift and see how they do before you make an offer.
Can the training and assessments match our own campaigns?
Yes. We can build assessments and call simulations around your scripts, products and compliance rules. Book a demo or a scoping session to talk it through.
I run a call centre and want a recruitment partner. Where do I start?
Our page for call-centre operators explains how we source, assess and train agents for you. You can also book a demo from this page.
Hiring for other frontline roles? Hire with ShiftMate. Running a call centre and want a recruitment partner? See how we work with operators.
Let's work out what your team needs
Book a short demo. We'll look at how you hire, train and support customers today, and show you the pieces that would help most.