AI customer support agentsfor your website, WhatsApp and phone.
Chat and voice agents that answer your customers' questions from your own business information, day and night, and hand over to your team when a person needs to step in. Understand. Help. Resolve.
What the support agent does
Questions arrive in the evening, at weekends and on public holidays. If nobody answers, the customer often goes elsewhere. An AI support agent keeps those conversations going and leaves your team a clear record.
Answers from your own information
The agent is set up on your business's own content, such as your website, product details and FAQs, so answers come from what you have approved.
Hands over to a person
When a question needs a human, or a customer asks for one, the conversation is passed to your team with the details already captured.
On your website
A chat agent on your site that helps visitors after hours, at weekends and on public holidays, when nobody is free to reply.
On WhatsApp
Customers can ask questions where many South Africans already prefer to talk to a business.
On your phone line
A voice agent can answer calls, help with common questions and pass the rest to your team.
Built for South Africa, POPIA-aware
Built in South Africa by ShiftMate, with POPIA in mind for how customer conversations and contact details are handled.
Work out the cost first
Compare what AI support costs against human agents, in rand, before you speak to anyone.
Part of ShiftMate business solutions
The same team builds ShiftMate's AI interviews and call centre training simulators. See everything we offer businesses.
Questions about AI support agents
What is an AI customer support agent?
It is an AI assistant that talks to your customers by chat or voice. It answers common questions from your business's own information and passes anything it cannot handle to a person on your team.
What is Resolve?
Resolve is the name ShiftMate's AI customer support agents run under. You can see it, try a demo and get set up at try-resolve.com.
What happens when the agent doesn't know the answer?
It does not make one up. It tells the customer a person will help, captures their details and hands the conversation over to your team.
Which channels does it work on?
Your website chat, WhatsApp and your phone line. You can start with one channel and add others later.
How much does it cost?
Pricing depends on the channels and volume you need, and is shown on the Resolve site. To compare the cost of AI with human agents, try our AI pricing guide and AI tools.
Every conversation should go somewhere.
See Resolve in action, or talk to us about what your customers ask most.