The interview thatnever stops.
An AI-powered voice screening platform that conducts, scores, and archives full candidate interviews — completely autonomously. Built for organisations that hire at volume and can't afford to slow down.
Sub-300ms voice response
Unlimited simultaneous interviews
100% consistent scoring — zero bias
AI Interview Session
Call Centre Agent — Screen Round 1
Thandi M.
Durban, KZN
“Tell me about a time you handled a difficult customer who refused to follow your process. What did you do and what was the result?”
The ShiftMate Talent Value Chain
One product. Part of a connected talent system.
ShiftMate connects the entire journey — from attracting candidates to assessing potential, training capability, matching talent, placing candidates, and improving performance on the floor.
01
Attract
02
Assess
03
Train
04
Match
05
Place
06
Perform
AI Conversational Interviews conducts, scores, and archives full voice interviews autonomously — at any volume, any time. The consistent first-round filter before human review begins.
Next Step
Place your screened candidates into shifts and roles
Hundreds of candidates screened per hiring cycle. Consistent scoring across every interview. Defensible hiring decisions backed by transcripts and audio.
The first-round interview problem
You're interviewing peoplebefore you know if they qualify.
In high-volume hiring, the first-round interview exists to answer one question: is this person worth 45 minutes of a manager's time?
But you're still spending that 45 minutes to find out. Multiply that across 200 applicants. You've just spent 150 hours on people who don't make it past round one.
That's not a people problem. It's a process problem.
Our AI conducts that first round autonomously — the same questions, the same rubric, scored identically every time — so your team only speaks to people who already passed.
Built to replace the first-round interview.
Not a form. Not a chatbot. A full voice conversation — engineered for the standards of high-stakes hiring.
Live Voice Conversation
Natural, turn-by-turn voice dialogue. The AI listens, understands context, and probes intelligently based on what the candidate says — drawing out authentic responses in a structured, consistent format.
Autonomous Scoring Engine
Every response is transcribed and mapped against your rubric in real time. Communication, composure, role-fit — scored identically, every single time.
Fully Configurable
Define the voice persona, question flow, scoring rubric, and pass/fail thresholds. Role-specific configurations stored and versioned. Set it once, deploy it everywhere.
Unlimited Scale
One candidate or ten thousand — simultaneously. No scheduling, no queues. Candidates access the interview via link, from any device, any time.
Full Transcript & Audio Archive
Every interview is recorded, transcribed, and timestamped. Reviewable at any time. Defensible hiring decisions backed by verifiable evidence.
API-First Integration
Trigger interviews and receive results via REST API and webhooks. Designed to slot into your ATS, HRMS, or any existing hiring workflow.
Three steps. Zero bottlenecks.
Configure
Define your AI interviewer — voice persona, question set, scoring rubric, pass thresholds. Role-specific. Ready in minutes.
Deploy
Candidates receive a link. They call in from any device — no app, no scheduling. The interview starts immediately.
Score
The moment the call ends, a full report is ready. Dimensional scores, transcript, audio, and a hiring recommendation — delivered instantly.
Deploy it in your environment or ours.
Whether you need a standalone AI screening layer or want it fully embedded into your recruitment platform, we build it to fit.
Replace your first-round interview. Completely.
Add AI Conversational Interviews as a screening layer before human review. Candidates are scored and ranked automatically — your team only sees the ones who passed.
- 1Tell us your role, rubric, and pass criteria
- 2We configure the AI interviewer for your environment
- 3Candidates receive links — interviews run automatically
- 4Scored, ranked reports land in your dashboard
Embed it in your product or platform.
License the AI interview engine and deploy it under your own brand. Your voice, your persona, your scoring logic — powered by our platform via API.
- 1Access the full engine via REST API + webhooks
- 2Define your own persona, questions, and rubric
- 3Brand the experience fully to your product
- 4Results delivered to your system in real time
Any role. Any volume. Any language.
BPO & Contact Centres
First-round screening for customer service, collections, and inbound support roles at scale.
Retail & Hospitality
High-turnover sectors where speed of hire directly impacts revenue. Screen hundreds in a day.
Financial Services
Structured interviews with compliance-grade transcripts for regulated hiring environments.
Any Enterprise
White-label deployment under your brand. Your voice, your rubric, your reporting dashboard.
South Africa runs hundreds of thousands of first-round interviews every year.Every single one currently requires a human.
SA's BPO sector alone employs over 270,000 people — the fastest-growing formal employment sector in the country — and it is growing at double digits annually. Behind that headcount sits an enormous, recurring, labour-intensive screening operation that has never had a viable automated alternative. Until now.
Per-interview cost displacement
A recruiter-led 20-minute phone screen costs R150–R250 in recruiter time — before factoring scheduling overhead and no-shows. An AI Conversational Interview runs at a fraction of that cost, at any volume, with no recruiter time consumed until a candidate has already passed. At 500 screens per cycle, the saving compounds quickly.
The data flywheel
Every interview scored on ShiftMate refines the rubric. Pattern analysis across thousands of interviews reveals which questions predict role success, which dimensions separate top performers, and where rubrics need calibration. Each hiring cycle produces a more predictive scoring model — a compounding moat no stand-alone tool can replicate.
SA language & accent moat
South Africa has 11 official languages. The AI is trained on South African English accents, regional intonation patterns, and the specific communication styles of SA's diverse BPO workforce — not a generic American or British English standard. No international vendor can replicate this without building from scratch here.
Built for POPIA. Designed for human oversight.
AI Conversational Interviews are designed to assist human hiring decisions, not replace them. Every scored interview is reviewed by your team before any employment decision is made. The AI surfaces a recommendation — your team makes the call.
All interview data — transcripts, audio, scores — is processed and stored in compliance with South Africa's Protection of Personal Information Act (POPIA). Candidates are informed they are interacting with an AI system before the session begins. Consent is captured and logged. Data retention policies are configurable to match your organisation's requirements.
* “Up to 80% less time-to-screen” is based on internal benchmarks comparing average recruiter-led phone screen time (20–45 min per candidate) against AI interview completion time (8–14 min per candidate) across high-volume BPO hiring cohorts. Results vary by role type and screening volume.
Everything you need to know.
What exactly is an AI Conversational Interview?
It's a live, real-time voice conversation between a candidate and an AI. The AI asks structured questions, listens to responses, asks intelligent follow-ups based on what the candidate says, and scores every dimension of the response against your rubric — without any human involvement.
How does the scoring work?
Every response is transcribed in real time and mapped against your predefined scoring rubric. You define what dimensions matter — communication clarity, problem resolution, customer empathy, resilience — and the AI scores each one consistently, every time. No interviewer bias. No score drift between sessions.
Can we use our own questions and scoring criteria?
Yes — completely. The platform is fully configurable. You define the question flow, the scoring rubric, the pass/fail thresholds, and even the voice persona. Different roles can have different configurations, all stored and versioned.
How do candidates access the interview?
Candidates receive a link — via SMS, WhatsApp, or email. They open it on any device (mobile or desktop), click to start, and the interview begins immediately. No app download, no scheduling, no waiting.
What does the output look like?
As soon as the interview ends, a full report is generated: a dimensional score breakdown, full transcript with timestamps, audio recording, and an overall hiring recommendation. All accessible in your dashboard or pushed to your ATS via webhook.
How does it integrate with our existing tools?
Via REST API and webhooks. You can trigger interviews programmatically, receive results in real time, and push data into your ATS, HRMS, or any hiring workflow. We support custom integration work for enterprise deployments.
Is this already being used in production?
Yes. The platform is deployed as the first-round screening layer for large-scale BPO contact centre recruitment in South Africa. Hundreds of candidates are screened per hiring cycle with full autonomous scoring.
Ready to see it run?
We'll walk you through a live interview session — configured for your role, your rubric, your candidates. No slides, no decks. A real AI interview, live.