Don't take our word for it.
Take a call.
Every ShiftMate product, working. Take a training call with a live coach, make a sales call, follow a candidate from first question to trial shift, and meet the AI agents that sell and serve. Our live voice products run on Gen 4, our fastest and smartest voice AI yet.
Tagan, Mia, Ryan and Jacques call your leads, handle objections and book the follow-up.
- 120
- AI customers, each with their own voice and personality
- 6
- value principles scored on every sales call
- 5
- AI products, from training to hiring to selling
- Weekly
- improvements shipped to our voice AI
Practise the hard calls before they're real.
Take the call yourself: you're the agent
An angry customer whose claim is three weeks late
You're a new agent at Lumo Insurance. Riaan's car claim has been stuck for three weeks and nobody has called him back. Calm him down, check who you're talking to, fix what you can and agree what happens next. A live coach helps you all the way.
An interactive tour with a made-up customer. About two minutes.
- A live hint appears before every reply
- It tells you when the call drifts off course
- You get a scorecard when you hang up
In the real product
Upload a script or build one step by step: the product, the rules and what must be said.
Each with their own voice, personality and money worries. Made up, never real people.
Invite agents by email, a spreadsheet of up to 200 people, or a join link and QR code.
New to the job? Naledi, the Academy's AI tutor, teaches the ten-day call centre course, answers questions in every lesson and runs the practice calls.
Practise every objection. Then let AI agents make the calls.
Make the call yourself: Grant's busy and the answer starts at no
A cold call to a busy business owner
You sell payroll for Payhaven. Grant owns a building supplies company with 14 staff and does payroll himself in a spreadsheet. He downloaded your payroll checklist last week. Earn the right to talk, prove the value with a number, handle his objection and book the next step.
An interactive tour with a made-up customer. About two minutes.
- A live hint appears before every reply
- It tells you when the call drifts off course
- You get a scorecard when you hang up
In the real product
The goal, what this buyer cares about and what to lead with, before the phone rings.
Safety, Quality, Ease, Speed, Volume and Price, weighted for each industry.
A full call, just the opening, or one objection until the answer is automatic.
Meet the agents who call your leads.
Each has their own voice and personality, and sells one product to the script you approve. A live coach runs on every call and keeps it on course. They say they're AI, handle objections honestly and book the follow-up into your CRM. Pick one and listen in.
Pick an agent and listen in
Listen to Tagan follow up a lead for Keystone Motor Warranty: an honest opening, one objection, and a booked next step.
Press play. Every line, look-up and saved note shows here as it happens.
A guided tour with made-up customers. In the pilot you play the customer and talk to the agent yourself; it never phones anyone.
See who can do the job before you hire them.
Step through it yourself
The candidate picks customer service or sales
Sam, the AI guide, welcomes each candidate and reads every screen aloud, so nobody gets lost and nobody needs a CV.
- Two tracks: customer service and sales
- Works on a phone, in any quiet room
- Free for the candidate
A guided tour with made-up candidates. In the real product, Sam and Hannah speak.
Answer every customer, day and night.
Ask Claire yourself
- Opening hours
- Fees list
- Medical aid
- Booking calendar
- Doctors
If the answer isn't here, Claire says so and offers a person. She never makes one up.
A guided tour with a made-up clinic. Claire answers only from the information a business gives her, and hands over to a person when she should.
Gen 4. Faster, smarter, always improving.
Our live voice products run on the fourth generation of ShiftMate's voice AI. We rebuilt it for speed and judgement: it replies in the moment, coaches people while the call is still happening, and keeps every conversation heading where it should. And we're not standing still.
- Gen 12010sMenus and scripts
Press 1 for billing. One unexpected answer and the call breaks.
- Gen 22022–2024Chatbots
Natural language, but short memory, no actions and no live voice.
- Gen 32025Reasoning agents
Agents that remember, use tools and finish tasks. Our previous generation.
- Gen 4NowReal-time voice AI
Conversations that flow like a real call, with coaching and judgement in the moment.
What Gen 4 changes
Conversations flow like a real phone call, without the awkward pause while the AI catches up.
It works out what matters while the person is still talking, so the reply is ready when they stop.
Hints and coaching appear on screen during the call, when they can still change the outcome.
It notices when a conversation drifts from its goal and steers it back, politely.
In checked mode, our AI agents check each line against your script and the rules before they say it.
We tune speed, reasoning and judgement continuously, and ship improvements every week.
We build and own the products we sell, and we invest in them every week.
One voice AI platform powers our training simulator, our sales training and our AI sales agents. Every improvement we make to speed, reasoning and coaching reaches every product, and every customer, at once.
- Built and tuned in South Africa
- One platform behind our training and sales products
- Designed around POPIA from day one
- Improvements shipped every week
Where teams put it to work.
In training
- Onboard a new intake faster
New agents take their first practice calls with AI customers, not your real ones.
- Get ready for a campaign launch
Load the new script on Monday; the floor has practised it by Wednesday.
- Drill one objection until it sticks
“Send me an email”, ten times, with a coach, until the answer is automatic.
- Refresh compliance every month
Every practice call checks the mandatory lines first, so gaps show up early.
- Let sales reps practise on their own time
Reps pick a prospect and a difficulty and get a scorecard after every call.
- Train people who've never worked in a call centre
The Academy's AI tutor takes job seekers from first lesson to first practice call.
In the business
- Follow up every lead the same day
AI sales agents call, handle the first objection and book the follow-up.
- Answer customers after hours
The service agent answers from your own information and hands over to a person when it should.
- Interview every applicant the same way
Hundreds of candidates assessed and interviewed, with one clear result each.
- Hire people who've already proved it
Reserve assessed agents for a trial shift and see them work before you hire.
- Run hiring from one board
Applications, interviews and trial shifts in one place, with the evidence behind each decision.
- Test a new offer before it goes live
Have reps practise the new pitch on AI prospects and see which lines win.
The products
Agents practise real calls with AI customers and a live coach.
BetaReps practise cold calls and objections, scored on how they prove value.
LiveEvery candidate assessed and interviewed the same way.
PilotAI agents that call your leads and book the next step.
PilotAnswers customers from your own information, day and night.
Questions
Is this the real product?
The tours on this page are guided versions with made-up calls, so you can see what each product does in a few minutes. The screenshots are from the real products. In a guided demo you hear the real voices and try them yourself.
What is Gen 4?
Gen 4 is the fourth generation of ShiftMate's voice AI. It replies in the moment, coaches people live during a call, keeps conversations on course and checks what it says before it says it. We tune it continuously for faster, smarter conversations.
Can we use our own scripts and scorecards?
Yes. In the AI Training Simulator you build campaigns from your own scripts and scoring, choose AI customers from the library, and invite your team by email, spreadsheet or a join link.
Which products are live today?
The AI Training Simulator and AI Interviews are live. AI Sales Training is in beta. The AI outbound sales agent and the AI service agent run as pilots with selected businesses.
How do we get started?
Book a guided demo. We'll show you the products on calls like yours and agree a pilot that fits your floor.
See it on calls like yours.
In a guided demo we run the products on your scripts and your kind of customer, and you hear the real voices.