New agents, floor-ready in ten days.
A practical ten-day programme for new call centre agents: customer skills, the sales process, compliance and systems, then practice calls with AI customers and a final assessment.
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Naledi · AI coachGood call. Say the disclosure line before you quote the price, not after.
Example agent. The name and score are made up.
- Length
- Ten days
- Practice
- AI customer calls
- Ends with
- A role-play and an assessment
- For job seekers
- Free
Academy at a glance
A ten-day programme
Week one builds customer engagement and sales skills. Week two covers product knowledge, compliance, quality and systems.
AI practice calls
Agents practise the calls they will take on the AI Training Simulator and get feedback after every call.
A coach on every lesson
An AI coach explains each lesson, answers questions and keeps each agent on track for the day.
A final assessment
The programme ends with a role-play call and an assessment, so you know who is ready.
How the ten days run
- 1
Week 1: foundations
Induction, customer engagement, the sales process, objections and closing, then a sales assessment.
- 2
Week 2: on the job
Product knowledge, sales integration, compliance and quality, systems, then the final role-play.
- 3
Floor-ready
Agents finish with a score and a report, and the strongest go straight to a trial shift.
What agents work through
Call centres with new intakes
Run your new-hire classes through the Academy and see who is ready.
Training providers
Add realistic practice calls and a scored final assessment to your programme.
Job seekers
Learn the job for free and get seen by call centres that are hiring.
New agents learn on AI customers instead of your real ones, and you can see who is ready before their first live call.
Academy FAQs
Is the Academy free?
Yes for job seekers. For call centres running their own intakes, talk to us.
Does it replace our own induction?
It can run alongside it. Your own product knowledge and systems slot into week two.
What happens after the ten days?
Each agent finishes with a score and a report. The strongest can go straight to a trial shift.
Can agents do it from home?
Yes. The lessons and practice calls run in the browser. Agents need a headset or earphones with a microphone.