02Assessment portal

Know every candidate before your team meets them.

The assessment portal puts every applicant through four scored layers before a recruiter reads a name. Your team gets a ranked shortlist, not a pile of CVs.

Candidate report
Call centre agent · Customer service
Recommended
  • 1
    Behavioural intelligence84
    Communication, resilience, self-awareness
  • 2
    Cognitive simulation78
    Live CRM scenario: speed and accuracy
  • 3
    Voice analysis88
    Pronunciation, clarity, tone and pace
  • 4
    AI interview81
    Hannah, scored against your criteria
Overall83 / 100

Example candidate. The scores are made up.

Layers
Four, scored the same way for everyone
For agents
Free, with no CV needed
Interviewer
AI, available at any hour
Output
A ranked, scored shortlist
Guided demo, narrated: a candidate's journey from Sam's first question to Hannah's interview, the report and a reserved trial shift.
What it does

Assessment portal at a glance

Behavioural screener

A structured questionnaire that profiles communication style, resilience and self-awareness, scored across six dimensions.

CRM typing test

A live CRM scenario that measures speed, accuracy and how well someone captures information under pressure.

Voice analysis

Pronunciation, clarity, tone and pace, scored objectively before anyone has to listen to a recording.

AI interview

Hannah (volume roles) or Matt (senior roles) run a structured, adaptive interview at any hour and score it against your criteria.

From application to shortlist

  1. 1

    Candidate gets a link

    They complete the layers in their own time, on a phone or a computer.

  2. 2

    Every layer is scored

    Each result is scored the same way for every candidate, so the comparison is fair.

  3. 3

    Your team sees one result

    Scores roll into a single ranked view with the detail behind it, ready to export.

Inside the assessment

The call simulation: the candidate listens to a customer and types the details into a practice CRM
The call simulation: candidates listen to a customer and capture the details, just like on the job.
A smiling call-centre agent wearing a headset
A candidate can complete the assessment on a phone or laptop with a microphone and a quiet spot.
Who it is for
A candidate with a headset doing the call centre assessment on his laptop

Contact centres and BPOs

Screen hundreds of applicants a cycle against the same criteria.

Recruiters and staffing agencies

Replace CV sorting with scored evidence of how someone communicates.

Agents and graduates

A free way to be seen for what you can do, not just what is on your CV.

Why it matters

CV screening and one interview are all most employers have. A consistent, scored assessment finds the people who will last, before training money is spent on them.

Assessment portal FAQs

What does a candidate actually do?

They answer questions about real work situations, complete a call simulation with a typing test, and have a short voice interview with the AI interviewer. There are customer service (inbound) and sales (outbound) tracks.

How are candidates scored?

Every response is scored against a fixed rubric, so each candidate is judged the same way, with no interviewer bias or score drift between sessions.

Can we use our own questions and criteria?

Yes. The AI interview is configurable: the question flow, scoring rubric and pass thresholds can be set per role.

Is candidate information protected?

Yes. Candidates give POPIA consent during the assessment, and results only go onto the marketplace with their permission.