Most AI watches your people work. Gen·3 works with them.
Hiring at scale means moving fast. Fast means wrong hires, extended ramp-up, and agents who underperform from day one. ShiftMate is the AI workforce platform that changes that: precision screening, accelerated training, and real-time coaching running 24/7 without adding a single headcount.
Nice, you acknowledged without pushing back. Keep that warmth.
Customer“I already have cover with another provider.”
Tanya“I completely understand, and that's actually great to hear.”
Customer“So honestly, why would I even consider switching?”
Example call from the live demo. The agent and customer are made up.
- Interviews
- Hannah and Matt, scored against your criteria
- Training
- Hyper-realistic scenarios with scored feedback
- Coaching
- Real-time, mid-call, invisible to the customer
- Runs
- 24/7, without adding headcount
The agent who never sleeps, never quits, never has a bad call.
Zoe handles inbound at any scale, qualifies every lead before your team moves, and resolves the queries that currently burn your agents out. She's not a chatbot. She's indistinguishable from your best performer, and she doesn't have an off switch.
Unlimited scale, zero hold time. 1 call or 10,000: same quality, same patience.
Every lead pre-qualified. Intent captured, fit screened, routed to the right human instantly.
Deployed in days. Customer self-serve, after-hours coverage, inbound overflow.
Real conversation, no script.
Live nowThis isn't voice AI. This is Poppy.
Poppy is ShiftMate's Gen·3 AI Calling Agent, custom-built on an advanced reasoning engine and ultra-realistic speech synthesis that is indistinguishable from a top-performing human agent. She doesn't follow a script tree. She thinks. She listens, adapts mid-conversation, handles objections she's never encountered, and sounds completely natural on every single call. Not because she's reading, but because she understands.
- Advanced real-time reasoning engine: processes context dynamically, never trapped in a script tree
- Handles objections she's never encountered before and pivots mid-call without losing composure
- Ultra-realistic voice synthesis: natural pacing, tonal range, and zero perceptible AI cadence
- Fully autonomous post-call operations: CRM updates, follow-ups, and outcome logging without prompting
- Precision escalation intelligence: identifies the right moment to involve a human and transitions seamlessly
One AI persona. Two deployment modes.
Scripted at scale: one recording, deployed across every touchpoint, zero live compute. Or a live AI voice conversation: real-time reasoning, no dial-in, no script.
One recorded session becomes infinitely deployable content: consistent delivery at any scale, with zero marginal compute cost per view.
Gemma is a fully conversational AI demo host. She can walk you through the ShiftMate platform live, answer your questions, and show you what's relevant to your team.
Reasoning agents that remember, use tools and act
Reason
Plans multi-step tasks, weighs options and decides the best path, without a human scripting each branch.
Remember
Retains context across conversations, sessions and interactions. Knows who it is talking to and what happened before.
Use tools
Calls APIs, reads databases, queries CRMs, sends messages and takes real actions in your existing systems.
Act
Completes tasks end to end (booking, updating, routing, escalating) without waiting for a human to press a button.
The Gen·3 stack
- Voice & Messaging
Multilingual voice calls and WhatsApp in English, Zulu and Afrikaans
- Reasoning Engine
Multi-step planning, branching logic, self-correction
- Persistent Memory
Candidate and employer profiles, interaction history, outcomes
- Tool Integration
CRM updates, shift booking, calendar, payment triggers
- Human Escalation
Smart hand-off: the agent knows when a human should take over
Where Gen·3 is used
BPO & contact centres
Gen 3 agents handle inbound triage, FAQ deflection and lead qualification in real time, freeing agents for complex calls. After-hours coverage runs autonomously.
Staffing & labour broking
Automated outbound calls pre-screen candidates, confirm availability, collect documents and book interviews, without a recruiter dialling a single number.
Healthcare (private clinics)
Outbound appointment reminders, cancellation recovery and after-hours triage routing, in patients' preferred language, without tying up reception staff.
Retail & consumer services
Order status, returns initiation, loyalty query resolution and escalation routing, handled autonomously across WhatsApp and voice, around the clock.
Insurance & financial services
Inbound leads qualified quickly: product matching, risk pre-screening and appointment booking before a human advisor picks up the phone.
From Gen 3 to Gen 4.
Gen 3 gave us reasoning agents that remember, use tools and finish tasks. Gen 4 is the biggest leap we've made since: a new real-time voice engine that keeps up with a real conversation, coaches people while the call is still happening, keeps every call on course, and gets better every week.
Our first voice agents, like Zoe and Poppy: they understood natural speech, remembered context and could act in other systems.
Conversations that flow like a real call, with coaching and judgement in the moment. Running our AI Training Simulator, AI Sales Training and AI sales agents, in two modes: Live for speed, Checked for control.
We're building the voice of South African business.
Ten products on one engine today: hiring, training, coaching, AI sales agents and AI service. Gen 4 already sounds human and coaches people live. Gen 5 and Gen 6 take it into every regulated sale, every service line and every South African language.
- Regulated sales at full speed: funeral cover, gap cover, warranties and loans, never mis-sold
- A live interview and a real customer call for every applicant, the day they apply
- Every South African accent, and customers who switch languages mid-sentence
- AI and people on one floor, coached by the same system
Gen·3 AI stack at a glance
Real-time, not retrospective
Gen·2 AI tells you what happened on Friday. Gen·3 acts in the moment: a coaching nudge on the live call, a QA score climbing as the conversation unfolds.
Agentic, not advisory
Gen·2 AI surfaces data for a human to act on. Gen·3 takes the action: conducting interviews, running training, coaching calls, scoring sessions, 24/7.
Lifecycle-connected, not point-in-time
One intelligence layer from the first interview to the hundredth coached call. What the AI learns in hiring informs how it coaches. The system compounds.
Most AI watches your people work. Gen·3 works with them.
- 1
Gen 1: AI that talks
Rule-based chatbots and IVR trees. AI that replaced human interaction with a worse version of it: rigid, frustrating, no real intelligence.
- 2
Gen 2: AI that watches
Transcription, sentiment scoring, post-call dashboards. AI that reported on what happened, after it happened. The agent still sank or swam alone on every call.
- 3
Gen 3: AI that works
The AI isn't watching the work, it's doing it. Real-time, not retrospective. Agentic, not advisory. Lifecycle-connected, not point-in-time.
Contact centres and BPOs
Tier-1 volume, after-hours cover and lead qualification, with people kept for the calls that need them.
Staffing and recruitment
Candidate screening and follow-up without a recruiter dialling every number.
Businesses that sell or serve by phone
Sales calls, customer queries and follow-ups, in the customer's own language.
Everything we create is purpose built to solve real problems at scale. Most AI watches your people work. Gen·3 works with them.
Gen·3 AI stack FAQs
What makes Gen·3 different from a chatbot?
A chatbot answers one message at a time. A Gen·3 agent reasons through several steps, remembers earlier conversations and takes actions in other systems, such as checking an account, sending a follow-up and logging the interaction.
Can it replace a human agent?
For structured, high-volume interactions it often can. Where empathy, judgement or negotiation matter, a person is still the right answer. The best set-ups let the AI take tier-1 volume and hand over the conversations that need a human.
Which languages does it support?
The voice and messaging layer works in English, isiZulu and Afrikaans.
How do I see it working?
Book a live demo, where a real Gen·3 agent runs in front of you rather than a recorded walkthrough.