Answers your customers, and hands over to a person when it should.
Chat and voice agents that answer customer questions from your own information, sort out everyday requests and pass the conversation to your team when a person is needed.
My tracking app says the device has been offline since yesterday.
Sorry about that. First, check the car has been driven today: the unit sleeps after 48 hours parked. Has it moved?
Yes, I drove it this morning and it's still offline.
Thanks. That needs a technician. I'm passing you to Shaun in our support team with your vehicle details, so you won't need to repeat them.
Example conversation. The business and customer are made up.
- Status
- Pilots
- Channels
- Website chat and voice
- Answers from
- Your own information
- When needed
- Hands over to a person
AI Service Agent at a glance
Learns your business
It answers from your own website and information, not from guesswork.
Chat and voice
The same agent can answer on your website chat or on a call.
Hands over well
When a person is needed, it passes the conversation on with the details already captured.
Every conversation kept
See what customers asked and how each conversation ended.
How a pilot works
- 1
Point it at your information
We set it up on your website and the answers your team already gives.
- 2
Test it with your team
Your team asks it the hard questions before customers do.
- 3
Go live
Switch it on for your customers, and review the conversations.
Meet the agents
Businesses with a busy phone line
Answer the everyday questions so your team can take the hard ones.
Contact centres
After-hours and overflow cover, with people kept for the calls that need them.
Online businesses
Answer website visitors at any hour.
Customers get answers at any hour, and your people spend their time on the conversations that need them.
AI Service Agent FAQs
Is it live?
It runs as pilots with selected businesses. Book a demo to see it on your own information.
Will it make things up?
It answers from your own information, and hands over to a person when it doesn't know.
Does it replace our team?
No. It handles the everyday questions and passes the rest to your people.
Is customer information protected?
Yes. Conversations are kept in line with POPIA.