Key Account Manager
Durban, KwaZulu-Natal · FULL_TIME
Source: indeed
View vacancyShiftMate workplace guide
Talksure reviews and workplace insights
Independent worker feedback, third-party rating context and practical research for candidates considering Talksure.
Company overview
About Talksure
Start with the company itself before comparing talksure reviews, review evidence or current roles.
Industry
BPO
Locations
Umhlanga · Durban
Company size
1,000+
Indicative pay
R6,000–R18,000/month + commission
Head office
Umhlanga
Founded
2010
Official website
talksuresa.coPrepared by ShiftMate Editorial DeskLast researched
Company facts and indicative pay are editorial research, not worker testimony or an employer statement.
Company-fact evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Talksure operates as a contact centre focused on outbound sales of insurance and financial services products, along with value-added services. It serves clients in the insurance and financial sectors by generating revenue through direct customer engagement.
The company was established in 2010 and maintains operations primarily for South African and some international markets. It employs between 501 and 1,000 people, positioning it as one of the larger employers in Durban’s BPO sector.
Its main office is located in Umhlanga, specifically along Umhlanga Ridge Boulevard, which places it in the centre of the Durban BPO corridor. No other cities or branches are listed in available records.
Staff numbers support multiple sales campaigns running simultaneously, with the single Umhlanga site handling the full operation. This location offers reasonable access for candidates from Durban and surrounding areas in KwaZulu-Natal, though transport options remain limited outside peak hours.
The work environment centres on consistent sales targets in a commission-driven setting. New agents receive training through an in-house sales academy before moving onto live campaigns.
Base pay for sales representatives sits around R6,500 per month according to reported figures, with team leaders and account managers earning higher fixed amounts. Earnings can rise substantially for those who meet or exceed targets due to uncapped commission, but monthly income fluctuates when results fall short.
Reviews indicate moderate scores on work-life balance and compensation, with pressure to maintain output described as constant. Career movement tends to stay within sales roles, such as progressing from agent to team leader, though opportunities depend on individual performance rather than structured internal programmes.
People who perform well here are those comfortable with outbound calling, able to handle repeated rejection, and motivated by variable pay tied directly to results. The role suits individuals with prior sales experience or those willing to learn the insurance products quickly.
Hiring typically involves standard application screening followed by interviews and assessments focused on sales aptitude, though specific process details are not widely published. Candidates should expect the commission structure and target demands to be emphasised during recruitment.
Current openings
Open roles recorded for Talksure
Listings can close or change. Confirm the vacancy details and employer before applying.
Profile details are compiled from public information and may vary by role, location and campaign. This is not a statement from Talksure.
Review snapshot
What candidates can verify today
Worker reviews
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Public rating context
Glassdoor 3.4
Third-party values; not a ShiftMate worker score.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Indicative pay
R6,000–R18,000/month + commission
Verify role-specific pay in the current vacancy.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles to explore
5
Insurance Sales Agent · Outbound Sales Agent
Role evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Public review platforms
Third-party rating context
These are attributed platform values, not ShiftMate worker-review scores.
Glassdoor
3.4
out of 5
Source checked date not recorded; values can change on the source platform.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Independent worker feedback
ShiftMate worker reviews
Only moderated worker submissions appear here. Public research and editorial guidance are not included in this count.
Worker Reviews
0 reviews
Only approved worker submissions appear here. Public research and editorial guidance are shown separately; they are not employee testimonials or employer endorsements.
No reviews yet for Talksure on ShiftMate.
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ShiftMate editorial desk
AI review and public research
AI analysis and public research are shown in their own lane, never folded into the worker score.
Prepared by ShiftMate Editorial Desk · Last researched · These are editorial records, not worker testimonials.
AI · ShiftMate editorial review
Clearly labelled AI analysis published by ShiftMate.
5.0 / 5
Before applying to Talksure, candidates should note the company’s Umhlanga location in Durban and the stated entry requirements of Matric plus confident sales communication, resilience and drive. Public sources list training as available and signal pay in the R6,000–R18,000 per month range plus commission for roles in the BPO and contact centre sector.
Evidence on role and location fit comes mainly from the company’s own details. The Durban-area base aligns with the profile of KZN candidates who hold Matric and are seeking local BPO opportunities that include structured training. Reviews on HelloPeter show an overall 4.29 score from 21 submissions in the last year, with the majority positive, though one recent customer account describes difficulties reaching staff after a bereavement and delays in updating banking details for a policy. Glassdoor management reviews mention a 63 percent positive business outlook across a small sample, without further detail on day-to-day contact centre conditions.
Useful trade-offs to weigh include the variable element of commission within the stated salary range and the need to clarify how training is delivered and assessed once inside the role. Candidates may also want to ask about typical reply times to internal queries and how performance targets are set and supported, given the mixed customer feedback on responsiveness that appears in public reviews.
This profile may suit Durban and broader KZN applicants with Matric who are comfortable with sales-focused contact centre work and value the presence of listed training, provided they verify current details directly with the employer rather than assuming uniformity across all positions.
ShiftMate Editorial · This is not a worker testimonial and is excluded from ShiftMate worker-review totals.
Editorial record created .
Talksure employee reviews on HelloPeter · checked date not recordedTalksure employee reviews on Glassdoor · checked date not recordedTalksure employee reviews on Indeed · checked date not recorded
Estimate / limited evidence — at least one source has no checked date.
Public-source research
A separate synthesis of inspectable public sources.
5.0 / 5
Talksure operates in South Africa’s financial services and BPO space, with employee feedback available primarily through Indeed’s 62 reviews and a smaller set of Glassdoor entries focused on management. Indeed records an overall rating of 3.7 out of 5, with culture scoring highest at 3.8 and work-life balance at 3.6. Pay and benefits sit lower at 3.1, while management receives 3.0 and job security and advancement 3.3. Reviewers on that platform note a clear sense of purpose, an inclusive work environment, and a feeling of personal appreciation as recurring positives.
Glassdoor’s management-specific reviews are fewer and more mixed, with one sales-agent entry from March 2022 describing the experience as “Bad” and assigning a 2.0 rating. The platform shows a 63 percent positive business outlook across its limited sample. HelloPeter’s 21 customer reviews, which average 4.29, centre on service delivery rather than internal employment conditions; one recent complaint detailed repeated unanswered requests to update banking details after a policyholder’s death, illustrating external pressure that contact-centre staff may face.
Evidence on specific roles, shifts, locations, or progression paths remains thin in the scraped material. Sales-agent positions appear in the Glassdoor sample, consistent with BPO contact-centre work, but no further detail on commission structures, targets, or daily volumes is provided. Company replies on HelloPeter show an average response time of 0.49 hours, yet this does not extend to employee-side processes.
The available data suggests Talksure may suit candidates who prioritise an inclusive culture and sense of purpose over immediate pay or management support. It warrants reconsideration if stable advancement, competitive benefits, or consistent leadership quality rank highest, given the lower scores in those areas and the narrow volume of employee reviews overall.
AI Research Review · This is not a worker testimonial and is excluded from ShiftMate worker-review totals.
Editorial record created .
Talksure employee reviews on HelloPeter · checked date not recordedTalksure employee reviews on Glassdoor · checked date not recordedTalksure employee reviews on Indeed · checked date not recorded
Estimate / limited evidence — at least one source has no checked date.
Prepared by ShiftMate Editorial DeskLast researched
The sections below are editorial research. Inspect the linked evidence where available; otherwise the page marks the claim as an estimate or limited evidence.
ShiftMate editorial synthesis
What the workplace research suggests
This AI-assisted editorial guide organises the public research captured for this profile. It is not a worker testimonial, a platform rating, or an employer endorsement.
ShiftMate's editorial reading of the information collected for this profile is that Talksure may be most relevant to kzn and durban-area candidates with matric looking for a sa bpo and structured training.
The workplace context recorded for this profile indicates: Talksure sits in the heart of Umhlanga's BPO corridor — a high-energy insurance and financial-services sales floor where commission-driven culture shapes every shift. The in-house sales academy provides the foundation for new agents, and the uncapped commission structure means top performers can earn well above their base salary. Durban-based candidates will find Talksure one of the most accessible major employers in the KZN contact centre market.
The listed pay signal is R6,000–R18,000/month + commission. It is an indicative range rather than an offer, so check the current vacancy for the rate, working hours and any campaign-specific terms.
One point to verify before applying is: High-pressure outbound sales culture — consistent target pressure is non-negotiable
Editorial evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Day-to-day picture
Working at Talksure
Work environment
Talksure sits in the heart of Umhlanga's BPO corridor — a high-energy insurance and financial-services sales floor where commission-driven culture shapes every shift. The in-house sales academy provides the foundation for new agents, and the uncapped commission structure means top performers can earn well above their base salary.
Durban-based candidates will find Talksure one of the most accessible major employers in the KZN contact centre market.
Workplace evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Who it may suit
KZN and Durban-area candidates with Matric looking for a SA BPO and structured training
Training is listed for some roles. Confirm the format and eligibility in the current vacancy.
Fit evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles and pay
Talksure roles to explore
Role names and pay signals help with research; they are not a promise of a current vacancy or offer.
Role areas
- Insurance Sales AgentR6,000–R18,000/month + commission
- Outbound Sales AgentR6,000–R18,000/month + commission
- Retentions AgentR6,000–R18,000/month + commission
- Sales Team LeaderR6,000–R18,000/month + commission
- Sales ManagerR6,000–R18,000/month + commission
Pay context
R6,000–R18,000/month + commission
Pay can differ by role, shift pattern, location, campaign, qualifications and experience. Confirm the actual rate before accepting an offer.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Compare the trade-offs
Benefits and considerations at Talksure
Potential positives
- ✓Heart of the Umhlanga BPO corridor
- ✓Insurance and financial-services focus
- ✓Uncapped commission earning
- ✓In-house sales academy
- ✓Uncapped commission on insurance and financial-services campaigns — top earners take home significantly above base
- ✓Umhlanga location — the most accessible BPO hub for Durban and KZN candidates
- ✓In-house sales academy provides structured training for new insurance sales agents
Positive-claim evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Questions to ask
- •High-pressure outbound sales culture — consistent target pressure is non-negotiable
- •Commission-dependent income means monthly earnings can vary considerably
Caution evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Listed benefits
- •Medical aid contributions
- •Provident fund contributions
- •Sales performance incentives
- •13th cheque payment
- •Ongoing skills training programs
Benefits evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Before you apply
Hiring and interview guidance for Talksure
Hiring process
To apply for roles at Talksure, submit your CV and Matric certificate via the South African jobs platform or the company’s Umhlanga-based careers portal, highlighting any prior sales experience. The screening process starts with an application review, followed by a sales communication assessment and role-play interview focused on outbound insurance products, then reference and background checks before a final hiring decision.
The full process from application to offer typically takes two to four weeks. Prepare by practising concise pitches on financial services to demonstrate resilience and drive during the role-play stage.
Hiring evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Interview process
Candidates apply online via the South African jobs platform, after which Talksure reviews applications for Matric and sales communication experience. Screening typically involves a sales aptitude and English language assessment, followed by a role-play interview and criminal record plus reference checks.
The process from application to offer usually takes two to four weeks. Prepare by practising outbound insurance sales scenarios, bringing your ID and Matric certificate to assessments at the Umhlanga centre, and highlighting resilience with specific examples of handling rejection.
Interview evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
What to confirm
Matric, confident sales communication, resilience and drive
Use the official careers channel or current listing. Never pay an employer or recruiter to apply for a job.
Requirements evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Common questions
Talksure review FAQs
What jobs are available at Talksure in South Africa?
This profile lists Insurance Sales Agent, Outbound Sales Agent, Retentions Agent, Sales Team Leader and 1 other role types for Talksure, with locations including Umhlanga and Durban. These are role types to explore, not a promise of a current vacancy. Check the live listings or the employer's careers page before applying.
How much does Talksure pay per month in South Africa?
ShiftMate's public-market pay estimate for Talksure is R6,000–R18,000/month + commission per month, with the lower and upper ends shown as R6,000 and R18,000/month + commission. Glassdoor shows a 3.4/5 employer rating. This is an indicative range, not an offer: pay can differ by role, location, campaign and experience. Confirm the rate in the live vacancy.
What qualifications do I need to apply at Talksure?
This profile lists the following entry requirements: Matric, confident sales communication, resilience and drive Training is listed as available, but the exact onboarding and experience requirements can vary by vacancy.
Where is Talksure located in South Africa?
This profile lists Talksure locations as Umhlanga and Durban. Check the specific vacancy for site requirements, as different campaigns may run from different offices.
Is Talksure a good place to work in South Africa?
Glassdoor rates Talksure at 3.4/5. Public-source research highlights uncapped commission on insurance and financial-services campaigns — top earners take home significantly above base and umhlanga location — the most accessible bpo hub for durban and kzn candidates as possible positives. A public-source concern to consider is high-pressure outbound sales culture — consistent target pressure is non-negotiable. The profile may be most relevant to kzn and durban-area candidates with matric looking for a sa bpo and structured training.
Does Talksure provide training for new employees?
Training is listed for some Talksure roles. The type, duration and eligibility can vary by vacancy, so confirm what is included in the current job description or interview.
How do I apply for a job at Talksure through ShiftMate?
Create a free ShiftMate profile and complete the short skills assessment. ShiftMate can alert you to relevant listed opportunities at Talksure and similar BPO & call centre employers. Registration does not guarantee a role, and ShiftMate is not affiliated with Talksure unless explicitly stated.
FAQ evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Review methodology
A company profile is not a worker review.
ShiftMate labels worker submissions, third-party ratings, public excerpts and editorial research separately. Company representatives may request profile corrections, but cannot edit independent worker reviews.