Industry
BPO
ShiftMate company profile
Merchants jobs and careers in South Africa
Merchants is a large business process outsourcing provider that handles customer service, technical support, and related interactions for international brands, mainly in the UK and Australia. It operates as part of the Dimension Data group, now under NTT, and employs over 5,000 people across South Africa.
Cape Town Durban Johannesburg
Evidence-led company research
What Merchants jobs research shows
Merchants is a large business process outsourcing provider that handles customer service, technical support, and related interactions for international brands, mainly in the UK and Australia. It operates as part of the Dimension Data group, now under NTT, and employs over 5,000 people across South Africa.
Locations
Cape Town, Durban, Johannesburg
Company size
5,000+
Role areas
Call Centre Agent, Team Leader, Quality Analyst
Typical pay
R7,000–R18,000/month
Head office
Cape Town
Founded
1981
What the work may be like
Merchants operates large, modern delivery centres in Cape Town, Durban, and Johannesburg — as part of Dimension Data (now NTT), the facilities are noticeably well-maintained. The culture is structured and quality-driven, reflecting Merchants' position as a premium BPO partner for major international brands.
Expect thorough training, real coaching culture, and the kind of professional environment you'd expect from an Africa-scale employer with decades of international client experience.
Hiring and application process
To apply for roles at Merchants, submit your CV and Matric certificate directly through the South African jobs platform or the company’s careers portal. The screening process typically begins with an online application review, followed by basic computer and communication skills assessments, a voice or English proficiency test, and one or two interviews focused on customer service scenarios.
Successful candidates then undergo criminal record and background checks before receiving an offer, with the full process usually taking two to four weeks. Prepare by practising clear, neutral English responses to common customer queries to demonstrate the professional communication skills required for their UK and Australian clients.
Who may be a good fit
- Cape Town and Durban candidates with Matric looking for a structured BPO career at one of Africa's largest contact centre operators, with international accounts and clear progression
- Africa-scale BPO brand with genuine international client exposure (UK, Australia)
- Extensive paid training — one of the most rigorous onboarding programmes in SA BPO
- Clear career progression pathway from agent to leadership well-documented and followed
What candidates should verify
- • Large corporate BPO structure — individual visibility requires proactive self-advocacy
- • Shift work including nights is required for international campaigns
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
Open roles at Merchants
Current listings sourced from public employer and job-board pages.
Senior Associate Information Security Analyst
GautengFULL TIMEVia careers24
French International Call Centre Agent
JohannesburgCONTRACTVia careers24
Accounts Payable Team Leader
GautengFULL TIMEVia careers24
Customer Service Agent
Cape Town CBDFULL TIMEVia careers24
International Call Centre agent
Cape Town CBDCONTRACTVia careers24
What to expect
Career areas
Call Centre Agent · Team Leader · Quality Analyst · Workforce Planner · Operations Manager
Entry guidance
Matric, clear criminal record, basic computer skills
Hiring process
To apply for roles at Merchants, submit your CV and Matric certificate directly through the South African jobs platform or the company’s careers portal. The screening process typically begins with an online application review, followed by basic computer and communication skills assessments, a voice or English proficiency test, and one or two interviews focused on customer service scenarios. Successful candidates then undergo criminal record and background checks before receiving an offer, with the full process usually taking two to four weeks. Prepare by practising clear, neutral English responses to common customer queries to demonstrate the professional communication skills required for their UK and Australian clients.
Training
Training is listed in public company information for some roles. Confirm the details for the vacancy you apply to.
- International clients (UK, Australia)
- Extensive paid training
- Clear career progression
- Employee wellness programmes