Quality Manager
Cape Town, Western Cape
Source: indeed
View vacancyShiftMate workplace guide
Concentrix reviews and workplace insights
Independent worker feedback, third-party rating context and practical research for candidates considering Concentrix.
Company overview
About Concentrix
Start with the company itself before comparing concentrix reviews, review evidence or current roles.
Industry
BPO
Locations
Cape Town · Johannesburg
Company size
6,000+
Indicative pay
R7,000–R20,000/month
Head office
Newark
Founded
2004
Official website
jobs.concentrixPrepared by ShiftMate Editorial DeskLast researched
Company facts and indicative pay are editorial research, not worker testimony or an employer statement.
Company-fact evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Concentrix runs large contact centres in South Africa that handle customer support for global technology, retail and financial brands. The work covers voice, chat, email and social media channels, often for clients based in the UK and other English-speaking markets.
It employs more than 6,000 people locally and forms part of one of the world’s biggest customer experience providers after absorbing Webhelp. Operations are concentrated in Cape Town and Johannesburg, with delivery centres that support multilingual accounts.
Some qualifying agents can move to work-from-home arrangements after meeting initial performance standards. Job postings also appear for Durban, though the main scale remains in the two primary cities.
Day-to-day work follows high-volume targets on speed, quality and adherence. The structure is typical of a large corporate BPO, where agents must track their own progress and request visibility for promotions or transfers.
Global mobility options exist for those who perform well, but most roles stay within defined client accounts and KPI frameworks. Staff who accept repetitive metrics and clear processes tend to remain; those who prefer flexibility or rapid independent advancement often leave.
The company recruits through its online job portal for roles such as customer service advisors and quality positions. Selection usually involves language and skills tests followed by interviews.
It draws entry-level applicants with solid English and basic computer ability who want international client exposure, though internal movement depends on individual effort rather than automatic progression.
Current openings
Open roles recorded for Concentrix
Listings can close or change. Confirm the vacancy details and employer before applying.
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Source: indeed
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View vacancyProfile details are compiled from public information and may vary by role, location and campaign. This is not a statement from Concentrix.
Review snapshot
What candidates can verify today
Worker reviews
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Public rating context
Indeed 3.6 · Glassdoor 4.4
Third-party values; not a ShiftMate worker score.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Indicative pay
R7,000–R20,000/month
Verify role-specific pay in the current vacancy.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles to explore
5
Customer Service Advisor · Technical Support Agent
Role evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Public review platforms
Third-party rating context
These are attributed platform values, not ShiftMate worker-review scores.
Indeed
3.6
out of 5
Source checked date not recorded; values can change on the source platform.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Glassdoor
4.4
out of 5
Source checked date not recorded; values can change on the source platform.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Independent worker feedback
ShiftMate worker reviews
Only moderated worker submissions appear here. Public research and editorial guidance are not included in this count.
Worker Reviews
0 reviews
Only approved worker submissions appear here. Public research and editorial guidance are shown separately; they are not employee testimonials or employer endorsements.
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ShiftMate editorial desk
AI review and public research
AI analysis and public research are shown in their own lane, never folded into the worker score.
Prepared by ShiftMate Editorial Desk · Last researched · These are editorial records, not worker testimonials.
AI · ShiftMate editorial review
Clearly labelled AI analysis published by ShiftMate.
4.4 / 5
Before applying to Concentrix, candidates should note the listed locations in Cape Town and Johannesburg, entry requirements of Matric plus strong English communication and computer literacy, and a salary signal of R7,000–R20,000 per month. Training is listed among the details supplied. Public sources indicate the company positions itself as a global BPO brand handling international accounts.
Evidence on role and location fit shows the strongest alignment for Cape Town-based candidates who already hold Matric and meet the communication and literacy thresholds. The supplied profile highlights structured training and international accounts as features that may appeal to those seeking exposure in a multinational contact-centre environment. Reviews on HelloPeter describe specific complaints, including one account of salary delays that left an employee without rent payment and another citing perceived unfair dismissals and integrity concerns. Glassdoor summaries note that some employees describe supportive team cultures and opportunities for skill development and international exposure, while also recording that experiences vary across teams and that management quality can be inconsistent.
Trade-offs visible in the evidence include the contrast between listed training and accounts on one side and reports of payment or fairness issues on the other. Candidates may wish to ask directly about payroll reliability, how salary adjustments are handled during personal hardship, and what mechanisms exist for raising concerns about management decisions in their intended team. Questions about the specific account they would join and the consistency of processes across shifts could also help clarify day-to-day realities.
Cape Town-based applicants with Matric who prioritise a global BPO setting with listed training may find the opportunity worth exploring, provided they weigh the mixed reviewer accounts against their own tolerance for variable team experiences. Johannesburg roles share the same entry criteria but receive less location-specific commentary in the supplied material.
ShiftMate Editorial · This is not a worker testimonial and is excluded from ShiftMate worker-review totals.
Editorial record created .
Concentrix employee reviews on HelloPeter · checked date not recordedConcentrix employee reviews on Glassdoor · checked date not recordedConcentrix employee reviews on Indeed · checked date not recorded
Estimate / limited evidence — at least one source has no checked date.
Public-source research
A separate synthesis of inspectable public sources.
4.4 / 5
Concentrix receives mixed but predominantly average to low ratings across the available review platforms for its South African operations. HelloPeter records a 2.5 TrustIndex with an NPS of -100 and only two recent reviews, both one-star. One details a salary freeze despite repeated warnings of eviction, resulting in the employee sleeping on the streets for two days, with no response from team leader Thobani Mabaso, operations manager Boitumelo Sibi or director Nico Van Dermerve. The second review cites a lack of integrity, unfair dismissals and what it describes as discriminatory practices.
Glassdoor’s AI summary of South African reviews notes that employees value a supportive and collaborative culture in some teams, along with opportunities for international exposure and skill development, while describing Concentrix as a solid entry point for career starters that offers internal promotion opportunities. It also records inconsistencies in management quality and the need for better standardisation and supervisor training. Indeed aggregates 1,084 South African reviews into an overall score of 3.3 out of 5, with sub-ratings of 3.2 for work-life balance, pay and benefits, and culture, and 3.1 for management and job security and advancement.
Evidence on specific pay levels, shift patterns, site locations or application processes is not present in the scraped sources. The Glassdoor summary highlights variation across teams and projects, while the HelloPeter complaints remain individual cases rather than repeated patterns across large numbers of reviews.
The limited volume of recent South African feedback on HelloPeter contrasts with the broader but still middling Indeed dataset and the qualified positives on Glassdoor. Candidates seeking an entry-level contact-centre role with possible internal movement may find the environment workable where team leadership is strong. Those prioritising reliable pay, consistent management standards or protection against abrupt dismissal should examine the specific project and leadership before accepting an offer, given the documented complaints around salary handling and fairness.
AI Research Review · This is not a worker testimonial and is excluded from ShiftMate worker-review totals.
Editorial record created .
Concentrix employee reviews on HelloPeter · checked date not recordedConcentrix employee reviews on Glassdoor · checked date not recordedConcentrix employee reviews on Indeed · checked date not recorded
Estimate / limited evidence — at least one source has no checked date.
Prepared by ShiftMate Editorial DeskLast researched
The sections below are editorial research. Inspect the linked evidence where available; otherwise the page marks the claim as an estimate or limited evidence.
ShiftMate editorial synthesis
What the workplace research suggests
This AI-assisted editorial guide organises the public research captured for this profile. It is not a worker testimonial, a platform rating, or an employer endorsement.
ShiftMate's editorial reading of the information collected for this profile is that Concentrix may be most relevant to cape town-based candidates with matric looking for a global bpo brand with international accounts and structured training.
The workplace context recorded for this profile indicates: Concentrix (which absorbed Webhelp) runs large multilingual delivery centres in Cape Town and Johannesburg — one of the world's biggest CX employers with the systems and structure to match. The work spans voice, chat, email, and social across major technology, retail, and financial brand clients. The global scale means genuine international career mobility within Concentrix, and the work-from-home options available for qualified agents are among the most established in the SA BPO market.
The listed pay signal is R7,000–R20,000/month. It is an indicative range rather than an offer, so check the current vacancy for the rate, working hours and any campaign-specific terms.
One point to verify before applying is: Large corporate structure — individual agents need to proactively manage their own career visibility
Editorial evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Day-to-day picture
Working at Concentrix
Work environment
Concentrix (which absorbed Webhelp) runs large multilingual delivery centres in Cape Town and Johannesburg — one of the world's biggest CX employers with the systems and structure to match. The work spans voice, chat, email, and social across major technology, retail, and financial brand clients.
The global scale means genuine international career mobility within Concentrix, and the work-from-home options available for qualified agents are among the most established in the SA BPO market.
Workplace evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Who it may suit
Cape Town-based candidates with Matric looking for a global BPO brand with international accounts and structured training
Training is listed for some roles. Confirm the format and eligibility in the current vacancy.
Fit evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles and pay
Concentrix roles to explore
Role names and pay signals help with research; they are not a promise of a current vacancy or offer.
Role areas
- Customer Service AdvisorR7,000–R20,000/month
- Technical Support AgentR7,000–R20,000/month
- Sales AgentR7,000–R20,000/month
- Team LeaderR7,000–R20,000/month
- Operations ManagerR7,000–R20,000/month
Pay context
R7,000–R20,000/month
Pay can differ by role, shift pattern, location, campaign, qualifications and experience. Confirm the actual rate before accepting an offer.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Compare the trade-offs
Benefits and considerations at Concentrix
Potential positives
- ✓One of the world's largest CX employers
- ✓Global brand clients
- ✓Work-from-home options
- ✓International career mobility
- ✓One of the world's three largest CX employers — global mobility for career development
- ✓Multi-channel work (voice, chat, email, social) builds a versatile skills profile
- ✓Established work-from-home programme for qualifying agents
Positive-claim evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Questions to ask
- •Large corporate structure — individual agents need to proactively manage their own career visibility
- •High-volume KPI environment across most client accounts
Caution evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Listed benefits
- •Medical aid contributions
- •Provident fund contributions
- •13th cheque
- •Performance incentives
- •Life and disability cover
Benefits evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Before you apply
Hiring and interview guidance for Concentrix
Hiring process
Interested candidates apply online via Concentrix’s careers site or South African job portals for contact-centre roles. The process begins with Matric verification and an English-plus-computer-literacy assessment, followed by a voice or video interview and background checks.
Most applicants receive an offer within two to four weeks. Prepare by practising clear spoken English and sample customer-service scenarios for UK clients.
Hiring evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Interview process
Concentrix recruits through its careers portal and major job boards — apply online and expect a multi-stage process including an English language proficiency test and a customer service simulation. Shortlisted candidates attend a structured competency interview; certain client programmes require additional security or compliance screening.
The process typically runs 2–4 weeks from application to offer.
Interview evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
What to confirm
Matric, strong English communication, computer literacy
Use the official careers channel or current listing. Never pay an employer or recruiter to apply for a job.
Requirements evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Common questions
Concentrix review FAQs
What jobs are available at Concentrix in South Africa?
This profile lists Customer Service Advisor, Technical Support Agent, Sales Agent, Team Leader and 1 other role types for Concentrix, with locations including Newark and Johannesburg. These are role types to explore, not a promise of a current vacancy. Check the live listings or the employer's careers page before applying.
How much does Concentrix pay per month in South Africa?
ShiftMate's public-market pay estimate for Concentrix is R7,000–R20,000/month per month, with the lower and upper ends shown as R7,000 and R20,000/month. Glassdoor shows a 4.4/5 employer rating. This is an indicative range, not an offer: pay can differ by role, location, campaign and experience. Confirm the rate in the live vacancy.
What qualifications do I need to apply at Concentrix?
This profile lists the following entry requirements: Matric, strong English communication, computer literacy Training is listed as available, but the exact onboarding and experience requirements can vary by vacancy.
Where is Concentrix located in South Africa?
This profile lists Concentrix locations as Cape Town and Johannesburg. Check the specific vacancy for site requirements, as different campaigns may run from different offices.
Is Concentrix a good place to work in South Africa?
Glassdoor rates Concentrix at 4.4/5 and Indeed at 3.6/5. Public-source research highlights one of the world's three largest cx employers — global mobility for career development and multi-channel work (voice, chat, email, social) builds a versatile skills profile as possible positives. A public-source concern to consider is large corporate structure — individual agents need to proactively manage their own career visibility. The profile may be most relevant to cape town-based candidates with matric looking for a global bpo brand with international accounts and structured training.
Does Concentrix provide training for new employees?
Training is listed for some Concentrix roles. The type, duration and eligibility can vary by vacancy, so confirm what is included in the current job description or interview.
How do I apply for a job at Concentrix through ShiftMate?
Create a free ShiftMate profile and complete the short skills assessment. ShiftMate can alert you to relevant listed opportunities at Concentrix and similar BPO & call centre employers. Registration does not guarantee a role, and ShiftMate is not affiliated with Concentrix unless explicitly stated.
FAQ evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Review methodology
A company profile is not a worker review.
ShiftMate labels worker submissions, third-party ratings, public excerpts and editorial research separately. Company representatives may request profile corrections, but cannot edit independent worker reviews.