Industry
BPO
ShiftMate Employer Hub · an independent profile for researching employers and opportunities.
Explore employersEmployer profilebpo
Concentrix – Company Profile & Opportunities
Understand Concentrix, explore the work and prepare for your next conversation.
Evidence-led company research
What Concentrix research shows
Concentrix runs large contact centres in South Africa that handle customer support for global technology, retail and financial brands. The work covers voice, chat, email and social media channels, often for clients based in the UK and other English-speaking markets.
Locations
Cape Town, Johannesburg
Company size
6,000+
Role areas
Customer Service Advisor, Technical Support Agent, Sales Agent
Typical pay
R7,000–R20,000/month
Head office
Newark
Founded
2004
What the work may be like
Concentrix (which absorbed Webhelp) runs large multilingual delivery centres in Cape Town and Johannesburg — one of the world's biggest CX employers with the systems and structure to match. The work spans voice, chat, email, and social across major technology, retail, and financial brand clients.
The global scale means genuine international career mobility within Concentrix, and the work-from-home options available for qualified agents are among the most established in the SA BPO market.
Hiring and application process
Interested candidates apply online via Concentrix’s careers site or South African job portals for contact-centre roles. The process begins with Matric verification and an English-plus-computer-literacy assessment, followed by a voice or video interview and background checks.
Most applicants receive an offer within two to four weeks. Prepare by practising clear spoken English and sample customer-service scenarios for UK clients.
Who may be a good fit
- Cape Town-based candidates with Matric looking for a global BPO brand with international accounts and structured training
- One of the world's three largest CX employers — global mobility for career development
- Multi-channel work (voice, chat, email, social) builds a versatile skills profile
- Established work-from-home programme for qualifying agents
What candidates should verify
- • Large corporate structure — individual agents need to proactively manage their own career visibility
- • High-volume KPI environment across most client accounts
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
At a glance
Who is Concentrix?
Concentrix is a bpo employer with a presence in Cape Town. This ShiftMate Employer Hub brings together company information, workplace context, official links and current opportunities so candidates can make a more informed decision before applying. Explore the employer’s locations, working environment, roles and interview preparation guidance in one place. Employer-controlled information is kept separate from independent worker feedback, and public research is labelled clearly while an employer profile is awaiting review.
Employer on ShiftMate
Claim and verify this profile.
Set up a free employer profile, connect your vacancies and help candidates find the right preparation before they apply. ShiftMate keeps the page useful from verified information and real hiring activity; independent reviews remain separate.
About the employer
Inside Concentrix.
Concentrix runs large contact centres in South Africa that handle customer support for global technology, retail and financial brands. The work covers voice, chat, email and social media channels, often for clients based in the UK and other English-speaking markets.
This page is based on public company information. An authorised representative can claim and verify it, confirm the core facts, connect vacancies and give candidates a clearer route into the work.
Visit ConcentrixEmployer at a glance
The details candidates want first.
Industry
bpo
Location
Cape Town
Team size
6,000+
Founded
2004
What the employer does
Customer Service Advisor · Technical Support Agent · Sales Agent · Team Leader · Operations Manager
Benefits and perks
Medical aid contributions · Provident fund contributions · 13th cheque · Performance incentives · Life and disability cover
Working at Concentrix
What should candidates expect?
Work with purpose
A practical view of the work, teams and opportunities behind Concentrix.
People and expectations
Use the role details and official links to understand what each opportunity involves.
Room to grow
Look for role-specific requirements, training information and clear next steps before applying.
Opportunities from Concentrix
Hear when the next role is available.
Follow Concentrix to hear about new opportunities and relevant preparation when they become available on ShiftMate.
Role alerts
Useful updates for your next move
Prepare for Concentrix
Practise before the real conversation.
Use Ready to rehearse clear answers, handle follow-up questions and build confidence before an interview. It is practice—not a promise of employment.
Independent ShiftMate profile context
Employer information and worker reviews are separate.
This page explains the employer and its opportunities. Worker experiences are independently submitted and moderated on ShiftMate’s review pages, so candidates can see both perspectives without confusing one for the other.
Read independent reviews