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ShiftMate workplace guide
Telkom SA Contact Centre reviews and workplace insights
Independent worker feedback, third-party rating context and practical research for candidates considering Telkom SA Contact Centre.
Company overview
About Telkom SA Contact Centre
Start with the company itself before comparing telkom sa contact centre reviews, review evidence or current roles.
Industry
BPO
Locations
Pretoria (Centurion) · Johannesburg · Cape Town · Durban
Company size
3,000+ (contact centre)
Indicative pay
R7,000–R18,000/month
Head office
Pretoria (Centurion)
Founded
1991
Official website
rmkcdn.successfactorsPrepared by ShiftMate Editorial DeskLast researched
Company facts and indicative pay are editorial research, not worker testimony or an employer statement.
Company-fact evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Telkom SA runs contact centres that handle customer support for fixed-line, fibre, mobile and enterprise services. The division serves residential and business customers of South Africa’s third-largest telecoms operator.
Its work centres on technical queries such as broadband installation, line faults and account issues rather than pure sales. With more than 3,000 staff, the operation is one of the larger contact-centre employers in the country, though it sits inside a wider group that also includes subsidiaries focused on IT services and infrastructure.
The sites are located in Centurion near Pretoria, Johannesburg, Cape Town and Durban. Centurion functions as the main operational hub, while the other cities provide regional coverage and some enterprise account handling.
Staff numbers are concentrated at these four points, with limited remote options. As a listed company with state-enterprise roots, Telkom maintains a formal structure across these locations that differs from smaller private BPO providers.
Day-to-day work involves a steady volume of technically detailed calls, giving agents repeated practice in fibre and broadband diagnostics. The environment rewards methodical problem-solving and adherence to procedures.
Benefits include medical aid and pension contributions from day one, and there are internal programmes for skills training and movement into other Telkom units. At the same time, decision-making and process changes tend to move slowly compared with private-sector competitors, and the legacy fixed-line business continues to shrink, which can limit growth in some teams.
People who do well are usually those comfortable with structured shifts, clear escalation paths and long-term stability rather than fast-changing targets or rapid promotion. The roles suit applicants who already have an interest in telecoms or IT support and want exposure to enterprise accounts.
Those seeking quick advancement or a highly flexible culture may find the pace restrictive. Applications are submitted through the company’s online careers portal, after which candidates typically complete assessments and panel interviews.
The full process can take several weeks because of the formal approval layers common in larger state-linked organisations.
Profile details are compiled from public information and may vary by role, location and campaign. This is not a statement from Telkom SA Contact Centre.
Review snapshot
What candidates can verify today
Public rating context
Glassdoor 3.5
Third-party values; not a ShiftMate worker score.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Indicative pay
R7,000–R18,000/month
Verify role-specific pay in the current vacancy.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles to explore
6
Customer Service Agent · Technical Support Specialist
Role evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Public review platforms
Third-party rating context
These are attributed platform values, not ShiftMate worker-review scores.
Glassdoor
3.5
out of 5
Source checked date not recorded; values can change on the source platform.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Independent worker feedback
ShiftMate worker reviews
Only moderated worker submissions appear here. Public research and editorial guidance are not included in this count.
Worker Reviews
0 reviews
Only approved worker submissions appear here. Public research and editorial guidance are shown separately; they are not employee testimonials or employer endorsements.
No reviews yet for Telkom SA Contact Centre on ShiftMate.
If you've worked there — even briefly — your honest take helps someone making the same decision.
Prepared by ShiftMate Editorial DeskLast researched
The sections below are editorial research. Inspect the linked evidence where available; otherwise the page marks the claim as an estimate or limited evidence.
ShiftMate editorial synthesis
What the workplace research suggests
This AI-assisted editorial guide organises the public research captured for this profile. It is not a worker testimonial, a platform rating, or an employer endorsement.
ShiftMate's editorial reading of the information collected for this profile is that Telkom SA Contact Centre may be most relevant to pretoria and gauteng-based candidates with matric looking for a sa bpo with international accounts and structured training.
The workplace context recorded for this profile indicates: Telkom's contact centre handles fixed-line, fibre, mobile, and enterprise queries from sites in Centurion, Johannesburg, Cape Town, and Durban — a technically oriented environment where agents develop real broadband and fibre troubleshooting skills. The state-owned enterprise structure means comprehensive benefits and job stability. The shift to fibre and broadband support creates genuinely current technical exposure that transfers across the telecoms sector.
The listed pay signal is R7,000–R18,000/month. It is an indicative range rather than an offer, so check the current vacancy for the rate, working hours and any campaign-specific terms.
One point to verify before applying is: Telkom's legacy fixed-line business faces ongoing structural challenges as mobile and fibre reshape the market
Editorial evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Day-to-day picture
Working at Telkom SA Contact Centre
Work environment
Telkom's contact centre handles fixed-line, fibre, mobile, and enterprise queries from sites in Centurion, Johannesburg, Cape Town, and Durban — a technically oriented environment where agents develop real broadband and fibre troubleshooting skills. The state-owned enterprise structure means comprehensive benefits and job stability.
The shift to fibre and broadband support creates genuinely current technical exposure that transfers across the telecoms sector.
Workplace evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Who it may suit
Pretoria and Gauteng-based candidates with Matric looking for a SA BPO with international accounts and structured training
Training is listed for some roles. Confirm the format and eligibility in the current vacancy.
Fit evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles and pay
Telkom SA Contact Centre roles to explore
Role names and pay signals help with research; they are not a promise of a current vacancy or offer.
Role areas
- Customer Service AgentR7,000–R18,000/month
- Technical Support SpecialistR7,000–R18,000/month
- Fibre Support ConsultantR7,000–R18,000/month
- Enterprise Accounts AgentR7,000–R18,000/month
- Retentions AgentR7,000–R18,000/month
- Team LeaderR7,000–R18,000/month
Pay context
R7,000–R18,000/month
Pay can differ by role, shift pattern, location, campaign, qualifications and experience. Confirm the actual rate before accepting an offer.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Compare the trade-offs
Benefits and considerations at Telkom SA Contact Centre
Potential positives
- ✓SA's third-largest telecoms group
- ✓Fibre and broadband technical skills
- ✓State-owned enterprise stability
- ✓Telkom benefits and medical aid
- ✓IT/Telecoms career exposure
- ✓Fibre and broadband technical skills — in-demand expertise as SA's connectivity infrastructure grows
- ✓Telkom benefits and medical aid from appointment — comprehensive state-enterprise package
- ✓Enterprise account exposure opens pathways into B2B telecoms careers
Positive-claim evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Questions to ask
- •Telkom's legacy fixed-line business faces ongoing structural challenges as mobile and fibre reshape the market
- •State enterprise culture can be slower-moving than private sector BPOs
Caution evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Listed benefits
- •Medical aid contributions
- •Provident fund contributions
- •13th cheque bonus
- •Telkom service discounts
- •Performance incentive schemes
Benefits evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Before you apply
Hiring and interview guidance for Telkom SA Contact Centre
Hiring process
Candidates should apply via Telkom’s careers portal or listings on major South African job platforms. The screening process starts with Matric verification and an online application review, followed by a customer-service simulation and technical aptitude test covering fibre, broadband and line-fault scenarios.
Shortlisted applicants then complete a telephonic or centre-based interview and standard background checks before receiving an offer. The full process typically spans four to six weeks; preparing by studying Telkom’s current fixed-line, fibre and mobile product offerings will help candidates perform strongly in the technical assessment.
Hiring evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Interview process
Candidates apply online through Telkom’s careers portal or listings on PNet and Indeed, selecting roles such as Customer Service Agent or Fibre Support Consultant at the Centurion, Johannesburg or Cape Town contact centres. The screening process typically includes an online aptitude test, English language and typing assessments, a structured telephonic or face-to-face interview, and criminal plus reference checks.
The full process from application to offer usually takes four to seven weeks. Bring certified copies of your Matric certificate and ID to interviews, and prepare by practising basic fibre and broadband troubleshooting scenarios plus standard customer-service role-plays that test communication and problem-resolution skills.
Interview evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
What to confirm
Matric, technical aptitude for fibre/broadband roles, customer service orientation
Use the official careers channel or current listing. Never pay an employer or recruiter to apply for a job.
Requirements evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Common questions
Telkom SA Contact Centre review FAQs
What jobs are available at Telkom SA Contact Centre in South Africa?
This profile lists Customer Service Agent, Technical Support Specialist, Fibre Support Consultant, Enterprise Accounts Agent and 2 other role types for Telkom SA Contact Centre, with locations including Pretoria (Centurion) and Johannesburg, Cape Town. These are role types to explore, not a promise of a current vacancy. Check the live listings or the employer's careers page before applying.
How much does Telkom SA Contact Centre pay per month in South Africa?
ShiftMate's public-market pay estimate for Telkom SA Contact Centre is R7,000–R18,000/month per month, with the lower and upper ends shown as R7,000 and R18,000/month. Glassdoor shows a 3.5/5 employer rating. This is an indicative range, not an offer: pay can differ by role, location, campaign and experience. Confirm the rate in the live vacancy.
What qualifications do I need to apply at Telkom SA Contact Centre?
This profile lists the following entry requirements: Matric, technical aptitude for fibre/broadband roles, customer service orientation Training is listed as available, but the exact onboarding and experience requirements can vary by vacancy.
Where is Telkom SA Contact Centre located in South Africa?
This profile lists Telkom SA Contact Centre locations as Pretoria (Centurion), Johannesburg, Cape Town and Durban. Check the specific vacancy for site requirements, as different campaigns may run from different offices.
Is Telkom SA Contact Centre a good place to work in South Africa?
Glassdoor rates Telkom SA Contact Centre at 3.5/5. Public-source research highlights fibre and broadband technical skills — in-demand expertise as sa's connectivity infrastructure grows and telkom benefits and medical aid from appointment — comprehensive state-enterprise package as possible positives. A public-source concern to consider is telkom's legacy fixed-line business faces ongoing structural challenges as mobile and fibre reshape the market. The profile may be most relevant to pretoria and gauteng-based candidates with matric looking for a sa bpo with international accounts and structured training.
Does Telkom SA Contact Centre provide training for new employees?
Training is listed for some Telkom SA Contact Centre roles. The type, duration and eligibility can vary by vacancy, so confirm what is included in the current job description or interview.
How do I apply for a job at Telkom SA Contact Centre through ShiftMate?
Create a free ShiftMate profile and complete the short skills assessment. ShiftMate can alert you to relevant listed opportunities at Telkom SA Contact Centre and similar BPO & call centre employers. Registration does not guarantee a role, and ShiftMate is not affiliated with Telkom SA Contact Centre unless explicitly stated.
FAQ evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Review methodology
A company profile is not a worker review.
ShiftMate labels worker submissions, third-party ratings, public excerpts and editorial research separately. Company representatives may request profile corrections, but cannot edit independent worker reviews.