Industry
BPO
ShiftMate company profile
Telkom SA Contact Centre jobs and careers in South Africa
Telkom SA runs contact centres that handle customer support for fixed-line, fibre, mobile and enterprise services. The division serves residential and business customers of South Africa’s third-largest telecoms operator.
Pretoria (Centurion) Johannesburg Cape Town Durban
Evidence-led company research
What Telkom SA Contact Centre jobs research shows
Telkom SA runs contact centres that handle customer support for fixed-line, fibre, mobile and enterprise services. The division serves residential and business customers of South Africa’s third-largest telecoms operator.
Locations
Pretoria (Centurion), Johannesburg, Cape Town
Company size
3,000+ (contact centre)
Role areas
Customer Service Agent, Technical Support Specialist, Fibre Support Consultant
Typical pay
R7,000–R18,000/month
Head office
Pretoria (Centurion)
Founded
1991
What the work may be like
Telkom's contact centre handles fixed-line, fibre, mobile, and enterprise queries from sites in Centurion, Johannesburg, Cape Town, and Durban — a technically oriented environment where agents develop real broadband and fibre troubleshooting skills. The state-owned enterprise structure means comprehensive benefits and job stability.
The shift to fibre and broadband support creates genuinely current technical exposure that transfers across the telecoms sector.
Hiring and application process
Candidates should apply via Telkom’s careers portal or listings on major South African job platforms. The screening process starts with Matric verification and an online application review, followed by a customer-service simulation and technical aptitude test covering fibre, broadband and line-fault scenarios.
Shortlisted applicants then complete a telephonic or centre-based interview and standard background checks before receiving an offer. The full process typically spans four to six weeks; preparing by studying Telkom’s current fixed-line, fibre and mobile product offerings will help candidates perform strongly in the technical assessment.
Who may be a good fit
- Pretoria and Gauteng-based candidates with Matric looking for a SA BPO with international accounts and structured training
- Fibre and broadband technical skills — in-demand expertise as SA's connectivity infrastructure grows
- Telkom benefits and medical aid from appointment — comprehensive state-enterprise package
- Enterprise account exposure opens pathways into B2B telecoms careers
What candidates should verify
- • Telkom's legacy fixed-line business faces ongoing structural challenges as mobile and fibre reshape the market
- • State enterprise culture can be slower-moving than private sector BPOs
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
Open roles at Telkom SA Contact Centre
Current listings sourced from public employer and job-board pages.
There are no current public listings shown for this location. Roles can close quickly, so check the official careers page or create a free ShiftMate match alert.
What to expect
Career areas
Customer Service Agent · Technical Support Specialist · Fibre Support Consultant · Enterprise Accounts Agent · Retentions Agent
Entry guidance
Matric, technical aptitude for fibre/broadband roles, customer service orientation
Hiring process
Candidates should apply via Telkom’s careers portal or listings on major South African job platforms. The screening process starts with Matric verification and an online application review, followed by a customer-service simulation and technical aptitude test covering fibre, broadband and line-fault scenarios. Shortlisted applicants then complete a telephonic or centre-based interview and standard background checks before receiving an offer. The full process typically spans four to six weeks; preparing by studying Telkom’s current fixed-line, fibre and mobile product offerings will help candidates perform strongly in the technical assessment.
Training
Training is listed in public company information for some roles. Confirm the details for the vacancy you apply to.
- SA's third-largest telecoms group
- Fibre and broadband technical skills
- State-owned enterprise stability
- Telkom benefits and medical aid