Industry
BPO
ShiftMate Employer Hub · an independent profile for researching employers and opportunities.
Explore employersEmployer profilebpo
Telkom SA Contact Centre – Company Profile & Opportunities
Understand Telkom SA Contact Centre, explore the work and prepare for your next conversation.
Evidence-led company research
What Telkom SA Contact Centre research shows
Telkom SA runs contact centres that handle customer support for fixed-line, fibre, mobile and enterprise services. The division serves residential and business customers of South Africa’s third-largest telecoms operator.
Locations
Pretoria (Centurion), Johannesburg, Cape Town
Company size
3,000+ (contact centre)
Role areas
Customer Service Agent, Technical Support Specialist, Fibre Support Consultant
Typical pay
R7,000–R18,000/month
Head office
Pretoria (Centurion)
Founded
1991
What the work may be like
Telkom's contact centre handles fixed-line, fibre, mobile, and enterprise queries from sites in Centurion, Johannesburg, Cape Town, and Durban — a technically oriented environment where agents develop real broadband and fibre troubleshooting skills. The state-owned enterprise structure means comprehensive benefits and job stability.
The shift to fibre and broadband support creates genuinely current technical exposure that transfers across the telecoms sector.
Hiring and application process
Candidates should apply via Telkom’s careers portal or listings on major South African job platforms. The screening process starts with Matric verification and an online application review, followed by a customer-service simulation and technical aptitude test covering fibre, broadband and line-fault scenarios.
Shortlisted applicants then complete a telephonic or centre-based interview and standard background checks before receiving an offer. The full process typically spans four to six weeks; preparing by studying Telkom’s current fixed-line, fibre and mobile product offerings will help candidates perform strongly in the technical assessment.
Who may be a good fit
- Pretoria and Gauteng-based candidates with Matric looking for a SA BPO with international accounts and structured training
- Fibre and broadband technical skills — in-demand expertise as SA's connectivity infrastructure grows
- Telkom benefits and medical aid from appointment — comprehensive state-enterprise package
- Enterprise account exposure opens pathways into B2B telecoms careers
What candidates should verify
- • Telkom's legacy fixed-line business faces ongoing structural challenges as mobile and fibre reshape the market
- • State enterprise culture can be slower-moving than private sector BPOs
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
At a glance
Who is Telkom SA Contact Centre?
Telkom SA Contact Centre is a bpo employer with a presence in Pretoria (Centurion). This ShiftMate Employer Hub brings together company information, workplace context, official links and current opportunities so candidates can make a more informed decision before applying. Explore the employer’s locations, working environment, roles and interview preparation guidance in one place. Employer-controlled information is kept separate from independent worker feedback, and public research is labelled clearly while an employer profile is awaiting review.
Employer on ShiftMate
Claim and verify this profile.
Set up a free employer profile, connect your vacancies and help candidates find the right preparation before they apply. ShiftMate keeps the page useful from verified information and real hiring activity; independent reviews remain separate.
About the employer
Inside Telkom SA Contact Centre.
Telkom SA runs contact centres that handle customer support for fixed-line, fibre, mobile and enterprise services. The division serves residential and business customers of South Africa’s third-largest telecoms operator.
This page is based on public company information. An authorised representative can claim and verify it, confirm the core facts, connect vacancies and give candidates a clearer route into the work.
Visit Telkom SA Contact CentreEmployer at a glance
The details candidates want first.
Industry
bpo
Location
Pretoria (Centurion)
Team size
3,000+ (contact centre)
Founded
1991
What the employer does
Customer Service Agent · Technical Support Specialist · Fibre Support Consultant · Enterprise Accounts Agent · Retentions Agent · Team Leader
Benefits and perks
Medical aid contributions · Provident fund contributions · 13th cheque bonus · Telkom service discounts · Performance incentive schemes
Working at Telkom SA Contact Centre
What should candidates expect?
Work with purpose
A practical view of the work, teams and opportunities behind Telkom SA Contact Centre.
People and expectations
Use the role details and official links to understand what each opportunity involves.
Room to grow
Look for role-specific requirements, training information and clear next steps before applying.
Opportunities from Telkom SA Contact Centre
Hear when the next role is available.
Follow Telkom SA Contact Centre to hear about new opportunities and relevant preparation when they become available on ShiftMate.
Role alerts
Useful updates for your next move
Prepare for Telkom SA Contact Centre
Practise before the real conversation.
Use Ready to rehearse clear answers, handle follow-up questions and build confidence before an interview. It is practice—not a promise of employment.
Independent ShiftMate profile context
Employer information and worker reviews are separate.
This page explains the employer and its opportunities. Worker experiences are independently submitted and moderated on ShiftMate’s review pages, so candidates can see both perspectives without confusing one for the other.
Read independent reviews