BPO Companies South Africa
Employee Reviews 2026

Merchants is a large business process outsourcing provider that handles customer service, technical support, and related interactions for international brands, mainly in the UK and Australia.

• International clients (UK, Australia)
• Extensive paid training

WNS Global Services runs business process outsourcing operations in South Africa, focusing on finance, insurance, and analytics work for international clients.

• Global career opportunities
• Finance and insurance specialisation

Teleperformance operates as a large business process outsourcing provider in South Africa, delivering customer service support for major international tech and retail brands.

• World's largest BPO employer
• Major tech brand clients

CCI South Africa operates as a business process outsourcing provider focused on customer management, debt collection, sales, and international voice campaigns.

• Anchor employer in Umhlanga's call centre district
• Strong Durban/KZN presence

iContact BPO is a South African-owned business process outsourcing firm that handles customer service, technical support, collections and sales for UK and other international clients.

• Umhlanga office for KZN campaigns
• UK client base

Webhelp South Africa runs business process outsourcing operations focused on customer experience for European and international brands.

• Omnichannel (voice, chat, email, social)
• European clients

Capita South Africa operates as the local arm of a UK-headquartered outsourcing provider.

• UK government contracts
• IT service desk roles

Amazon South Africa runs a customer service operation in Cape Town that handles support requests for Amazon customers worldwide.

• Global brand recognition
• Above-market salaries

Careerbox operates as a social enterprise that delivers free SETA-accredited training to unemployed South African citizens aged 18 to 35.

• Free BPO training for unemployed youth
• Job placement guarantee

Altron operates as the BPO division of the larger Altron Group, a JSE-listed South African ICT company.

• IT-focused BPO
• Technical skill development

Discovery operates South Africa’s largest in-house contact centre for its health and life insurance products.

• Medical aid benefits from day one
• Vitality wellness programme

Vodacom Contact Centre runs the customer service operations for South Africa's largest mobile network.

• Telecoms industry leader
• Staff discounts on products

Nutun handles large-scale customer management, collections, and sales campaigns for financial services and telecoms clients in South Africa.

• Major financial-services and telecoms campaigns
• Strong collections and sales career paths

Sigma Connected runs outsourced customer service, collections, complaint handling and some acquisition work for UK clients in energy, water, financial services, retail and insurance.

• UK utility, retail and financial accounts
• Recognised great place to work

Ignition CX runs contact centre operations focused on sales and customer care for technology and telecoms clients.

• Durban head office in the Umhlanga corridor
• Local and US onshore campaigns

CallForce runs contact centre operations focused on customer service and sales for clients in South Africa and overseas markets including the UK, US, Australia and parts of Asia.

• International outsourcing accounts
• Strong youth-employment and learnership focus

Concentrix runs large contact centres in South Africa that handle customer support for global technology, retail and financial brands.

• One of the world's largest CX employers
• Global brand clients

Genpact runs a Johannesburg delivery centre that handles finance, accounting, analytics and customer operations for multinational clients.

• Finance, analytics and process specialisation
• Global career opportunities

EXL operates as a global analytics and digital operations provider with a Johannesburg delivery centre that handles insurance processing, data analytics and operations work for international clients in insurance, healthcare and financial services.

• Insurance and analytics focus
• International client base

SA Commercial operates as a mid-sized business process outsourcing provider in South Africa.

• Established mid-to-large operator
• Local and offshore campaigns

Afrishore operates as a mid-sized BPO provider from its Sandton base in Johannesburg.

• Dedicated UK/US client teams
• Mid-market specialist

O'Keeffe & Swartz runs an outbound telesales operation focused on insurance and financial services products.

• Insurance and financial-services sales specialists
• Uncapped commission earning

Capability BPO is a South African business process outsourcing company that has operated since 2008.

• Multilingual and global reach
• Broad service offering since 2008

Centrevo runs contact centre operations for clients in FMCG, telecoms, retail and financial services.

• 30+ years in the industry
• FMCG, telecoms and retail campaigns

3iSolutions operates as a contact centre in Johannesburg, handling customer service and sales campaigns for international clients based outside South Africa.

• Long-standing international BPO
• Offshore client campaigns

Telesure operates one of South Africa’s largest captive insurance contact centres, handling sales, retentions and service for its own brands including 1Life, Auto & General, Budget and Dialdirect.

• Major in-house insurance brands
• Strong earning potential with commission

Talksure operates as a contact centre focused on outbound sales of insurance and financial services products, along with value-added services.

• Heart of the Umhlanga BPO corridor
• Insurance and financial-services focus

Hollywoodbets runs an in-house contact centre in Umhlanga that handles customer queries for its betting and gaming business.

• Major Umhlanga in-house employer
• 24/7 customer support environment

Clever Call runs a contact centre in Durban that handles customer service and sales work for UK clients.

• UK-facing campaigns
• Durban–Manchester operation

Orynex BPO is a Durban North-based business process outsourcer that delivers customer service, sales support and back-office functions for a mix of South African and international clients, mainly in the United States and United Kingdom.

• Durban North location
• Local and international campaigns

The Unlimited Group operates as one of South Africa's larger domestic BPO providers, focused on outbound insurance sales, customer retention calls, and financial services campaigns.

• One of SA's biggest outbound BPOs
• Insurance and financial services focus

Nimble Group runs a BPO operation centred on debt collection, insurance sales, and credit lifecycle services for financial clients such as banks and insurers.

• Fintech-driven collections and insurance BPO
• Strong Cape Town presence

Standard Bank’s contact centre is the bank’s internal operation handling customer queries for personal banking, business banking, and card services.

• Africa's largest bank by assets
• Comprehensive benefits and medical aid

FNB Contact Centre operates as the main customer service arm for First National Bank, managing inbound calls and queries on personal banking accounts, credit products, insurance, and the FNB app.

• Best bank in SA (multiple awards)
• FNB app support roles for tech-savvy agents

Absa Contact Centre runs inbound customer service for the Absa Group's retail banking products, including personal banking, credit cards, vehicle finance, home loans and insurance.

• Pan-African banking group
• Vehicle finance specialist roles

Nedbank Contact Centre operates as the bank's main inbound support operation, handling retail and business banking queries, credit card issues, and insurance claims for Nedbank's existing customers.

• Top-rated employer in SA banking
• Nedbank Eyethu employee share scheme

Capitec Bank operates a large contact centre that handles customer queries for its digital banking services, loan applications, and fraud cases.

• SA's biggest bank by client numbers
• Fast-track promotion culture

OUTsurance operates a large contact centre focused on outbound sales and customer service for short-term insurance products.

• OUTbonus — market-leading performance payout
• Most awarded SA insurer

Old Mutual operates an in-house contact centre that handles customer queries on life insurance, savings, investments, and financial planning for its own policyholders across South Africa.

• 175+ year legacy employer
• FAIS advisory pathway with full funding

MTN Contact Centre operates as the customer service arm for MTN South Africa, handling network support, billing queries, device care, and enterprise account issues for the operator's prepaid, postpaid, and business subscribers.

• Africa's second-largest mobile operator
• Free or discounted device and data benefits

Telkom SA runs contact centres that handle customer support for fixed-line, fibre, mobile and enterprise services.

• SA's third-largest telecoms group
• Fibre and broadband technical skills

MultiChoice operates South Africa’s largest pay-TV contact centre, managing subscriber queries for DStv, Showmax and GOtv.

• Africa's leading pay-TV brand
• DStv and Showmax tech-support exposure

Momentum Metropolitan Contact Centre handles customer service and sales calls for life insurance, health cover, retirement funds and short-term insurance under the Momentum and Metropolitan brands.

• Dual-brand insurer (Momentum + Metropolitan)
• FAIS-funded training

Sanlam Contact Centre handles customer queries for life insurance, short-term insurance, and investment products on behalf of Sanlam, South Africa’s largest insurance group.

• SA's largest insurance group
• FAIS-funded advisory qualification pathway

King Price Insurance runs a large contact centre operation focused on selling and servicing car, home, and life insurance policies.

• Decreasing-premium model (unique in SA)
• High-energy sales culture

Budget Insurance Contact Centre is part of the FirstRand Group and runs inbound and outbound sales calls for car, home, and pet insurance.

• FirstRand Group stability
• High volume with strong commission upside

Firstsource Solutions South Africa is part of an Indian-headquartered BPO that runs voice and back-office work for UK and US healthcare, banking, and telecom clients.

• Global BPO with offshore campaign exposure
• UK and US healthcare and banking clients

Cell C Contact Centre runs customer service operations for Cell C, South Africa’s third-largest mobile network.

• Telecoms industry experience
• Free or discounted data packages

African Bank’s contact centre handles inbound and outbound calls for personal loans, credit cards, and debt counselling.

• Credit and personal loan specialisation
• NCR-compliant training pathway

Liberty Group Contact Centre operates as the customer service arm for Liberty Life, which forms part of the Standard Bank Group.

• Standard Bank Group backing (JSE stability)
• FAIS-funded advisory career pathway

Hollard Insurance operates contact centres that handle customer queries for personal lines, commercial insurance, and life products.

• SA's largest privately-owned insurer
• Creative, purpose-driven culture

Santam Insurance operates South Africa’s largest short-term insurance business, covering vehicles, homes, and commercial risks for millions of policyholders.

• SA's largest short-term insurer
• Sanlam Group backing and stability

Auto & General Insurance Contact Centre operates as a direct insurer within the FirstRand Group, selling car, home, and life cover through inbound and outbound calls.

• Direct insurer with strong commission upside
• FAIS training funded

Clientele Life Insurance operates as one of South Africa’s larger direct life insurers, selling policies through high-volume outbound telesales rather than through brokers or branches.

• High-volume outbound life insurance telesales
• Strong commission and incentive structure

DirectAxis operates as a contact centre provider of personal loans, debt consolidation products and credit life insurance.

• FirstRand Group stability
• Cape Town Tyger Valley location

Bayport Financial Services operates as a personal loans provider focused on public-sector employees in South Africa.

• Public-sector lending specialist
• Stable government-employee client base

Debtbusters runs a contact centre that provides debt counselling to over-indebted South African consumers.

• SA's leading debt counselling brand
• Mission-driven (genuinely helping clients)

TransUnion South Africa operates as a contact centre for one of the three major global credit bureaus.

• Global credit bureau with data-economy exposure
• Above-average salaries for analytical roles

Experian South Africa operates as the local arm of a global data and technology firm listed on the FTSE 100.

• FTSE 100 global data company
• High-skill analytical roles

Sutherland Global Services runs BPO operations in South Africa that focus on customer support and back-office work for financial services, telecoms, and technology clients based in the US and UK.

• US global BPO with SA operations
• Financial services and telecoms international campaigns

1st for Women Insurance Contact Centre handles inbound customer service, outbound sales, and claims calls for the 1st for Women insurance brand.

• Female-empowerment workplace culture
• Women-focused brand with strong identity

Pepkor operates one of South Africa’s larger contact centres as part of the Pepkor group, Africa’s biggest retailer by store numbers.

• Africa's largest retailer by stores
• Multi-brand support (Pep, Ackermans, Tekkie Town)

Mukuru operates a high-volume contact centre supporting its parent company’s money transfer and financial services business across Southern and East Africa.

• Africa's largest money transfer brand
• Multilingual team environment

TFG runs a large in-house contact centre that manages credit accounts, loyalty queries, collections, and customer service for more than 30 retail brands owned by the group.

• 30+ retail brand portfolio (Foschini, Markham, Sportscene, Jet)
• Parow Cape Town campus

Mr Price Contact Centre runs as the in-house support operation for the Mr Price Group’s retail brands.

• Durban-headquartered South African retail icon
• Multi-brand support

Nedgroup Insurance Contact Centre operates as the insurance division of Nedbank Group, handling sales, claims, and service calls for vehicle, home, and personal lines products.

• Nedbank Group backing and stability
• Cross-sell into 8M+ banking client base

PSG Konsult Contact Centre handles client services, investment queries and insurance administration for PSG Konsult, South Africa’s largest independent financial planning and advice group.

• SA's largest independent financial planning group
• Stellenbosch HQ — Western Cape opportunity

Rain Contact Centre operates as the customer support arm for Rain, South Africa’s only dedicated 5G mobile network operator.

• SA's only dedicated 5G operator
• Digital-first contact centre (no paper processes)

Hollywoodbets Telephony & Contact Centre operates as the customer support arm of Hollywoodbets, South Africa’s largest independent betting company.

• SA's largest independent betting operator
• Durban-headquartered — major KZN employer

Foundever South Africa runs contact centres that handle customer service, technical support and sales for large international clients in technology, finance and retail.

• One of the world's top 3 BPO groups
• International client accounts — tech, finance, retail

Outworx Group operates as a business process outsourcing provider focused on contact centre services, workforce management, and skills training.

• Large SA-owned BPO group
• NQF-accredited skills development programmes

Mango5 operates as a business process outsourcing company based in Cape Town, providing English-language customer service, technical support, and back-office processing for clients mainly in the UK, US, and Australia.

• Specialist in international (UK/US/AU) campaigns
• Strong agent training reputation

DASH BPO is a Johannesburg-based South African company that provides contact centre and business process outsourcing services, mainly in collections, customer management, and sales support.

• SA-owned and operated BPO
• Strong collections and financial services specialisation

Boomerang BPO operates as a South African business process outsourcer focused on customer service, outbound sales, and back-office support.

• Insurance and financial services campaign specialist
• Structured induction training

IntelliBPO operates as a South African business process outsourcing provider focused on contact centre services and data processing for both local and international clients.

• Learnerships and NQF training for new entrants
• Digital BPO focus — data + voice

African Resonance operates as a managed services provider focused on device management, logistics, and contact centre support for banks and fintech companies in South Africa.

• Specialist in banking and fintech contact centre services
• Device management + voice operations combined

CareCall operates as a specialized contact centre outsourcer focused on healthcare and wellness services for medical schemes and health insurers in South Africa.

• Niche healthcare contact centre specialist
• Medical scheme and insurer client contracts

Mr Price Financial Services runs an in-house contact centre in Durban that manages store card accounts, credit applications, payments and customer queries for the Mr Price Group's retail credit division.

• In-house financial services for SA's largest fashion retailer
• Major Durban employer — stable long-term roles

The Agentsy operates as a BPO and contact centre staffing provider in South Africa, supplying outsourced customer service, sales, and virtual assistant roles to both local and international clients.

• Remote-first contact centre model
• International client campaigns

Outsource-X runs a contact centre in South Africa that handles customer service, technical support and back-office tasks for both local and international brands.

• Digital and omnichannel contact centre focus
• Growing international campaign portfolio

ATM Group SA runs outsourced contact centre operations for financial services, retail and government clients across South Africa.

• Strong B-BBEE and transformation focus
• Learnership pipeline for youth employment

CoActivate operates as a contact centre and BPO provider that runs outbound sales, customer acquisition, and retention campaigns.

• Durban-headquartered — major KZN contact centre employer
• Insurance and financial services campaign specialist

JT Call Centre is a Johannesburg-based BPO provider that runs inbound and outbound campaigns focused on customer service, sales, and collections.

• Financial services and retail campaign specialist
• On-the-job performance coaching

BCC Telemarketing operates as an outbound telemarketing and contact centre business focused on direct sales, lead generation, and customer acquisition.

• High-commission outbound sales environment
• Insurance and financial services campaign specialists

Ex 121 BPO operates as a contact centre and business process outsourcing provider in South Africa, delivering customer support, back-office processing, and digital services mainly to financial services and retail clients.

• Multi-channel support — voice, chat, email
• Tech-enabled BPO delivery model

SkyHigh Global runs a BPO operation in Johannesburg that focuses on contact centre services, IT service desk support, and back-office work for financial services and telecommunications clients, including at least one UK-based account.

• IT service desk specialisation — good for tech-curious agents
• Financial services and telecoms client accounts