Glassdoor
2.6 / 5
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2.6 / 5
Before applying to CallForce, candidates should note the company operates from Johannesburg, Cape Town and Durban with entry requirements limited to Matric, clear English, reliability and a customer-first attitude. Public sources indicate a salary range of R6,500–R17,000 per month plus commission, and training is listed among the details provided.
Evidence on role and location fit shows the strongest alignment for Johannesburg and Gauteng-based applicants who already hold Matric and seek a South African BPO handling international accounts. The supplied details highlight structured training as a feature, while Glassdoor reviews covering 77 submissions report a 2.6 overall score with only 23 percent of respondents willing to recommend the company to a friend and an 18 percent positive business outlook. HelloPeter customer reviews, which total nine in the most recent period and carry a 2.2 TrustIndex, focus on sales practices rather than internal operations.
Trade-offs visible in the evidence include the wide salary band that depends on commission performance and the low recommendation rate on Glassdoor. Candidates may wish to ask directly about the proportion of international versus local accounts handled, how training time is structured and paid, and what current staff report regarding daily targets and team support. Reviews mention concerns over contract handling in customer interactions, which could affect roles involving sales elements.
Johannesburg and Gauteng-based individuals holding Matric who prioritise a local BPO with international accounts and listed training may find the setting matches their immediate requirements, though outcomes vary by specific team and account.
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2.6 / 5
CallForce Direct operates in South Africa’s BPO and contact centre space, primarily handling outbound sales calls for clients such as MTN. Public ratings from current and former employees remain low across platforms. Glassdoor shows an overall score of 2.6 from 77 reviews, with only 23 percent recommending the company and 18 percent holding a positive business outlook. Work-life balance scores 2.0, senior management 2.3, and culture and values 2.4. Indeed reports a 2.9 rating from 42 reviews, with pay and benefits at 2.2 and job security and advancement also at 2.2. Management sits at 2.7 and culture at 3.0.
Employee comments on Indeed note an inclusive work environment and supportive atmosphere as relative strengths, yet these sit alongside the low category scores. No detailed accounts of shift patterns, base pay, commission structures, or internal progression appear in the available reviews. Glassdoor similarly provides only aggregate ratings without repeated specific descriptions of daily operations or training.
HelloPeter listings for the same company focus on customer complaints rather than employee experience. Multiple reviews describe aggressive or misleading sales tactics, including one case where a caller was allegedly sold a two-year MTN contract presented as month-to-month, with the company later unable to supply the recording. These entries do not address working conditions but indicate the nature of the outbound campaigns agents would handle.
Taken together, the evidence shows consistently below-average scores on pay, balance, and management, with limited positive notes confined to inclusivity. The data set remains modest in volume and lacks granular detail on day-to-day realities.
Reconsider applying if stable pay, predictable hours, or clear advancement matter, given the low ratings in those areas. The limited evidence offers little reassurance on those fronts.
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What CallForce reviews research shows
CallForce runs contact centre operations focused on customer service and sales for clients in South Africa and overseas markets including the UK, US, Australia and parts of Asia. The work centres on voice calls, with a mix of inbound support and outbound sales campaigns, often for telecommunications and similar service companies.
Industry
BPO
Locations
Johannesburg, Cape Town, Durban
Company size
2,000+
Role areas
Customer Service Agent, Sales Agent, Technical Support Agent
Typical pay
R6,500–R17,000/month + commission
Head office
Johannesburg
Founded
2004
What the work may be like
CallForce is one of South Africa's most youth-employment-focused BPOs — the learnership and training programmes are central to how the business recruits, meaning entry-level candidates without prior experience can access the sector through a structured pathway. The delivery sites across Johannesburg, Cape Town, and Durban serve international accounts including Asia, Australia, UK, and US clients, creating exposure to global service standards from an early career stage.
Hiring and application process
Candidates apply for CallForce roles directly through the South African jobs platform by submitting a CV and confirming they hold a Matric certificate with clear spoken English. The screening process typically includes an online English and typing assessment, a recorded voice test simulating inbound support or outbound sales calls, a short panel interview focused on customer service scenarios, and final reference plus criminal checks.
The full process from application to offer usually takes two to three weeks. Prepare by practising clear, confident responses to common telecom billing or product queries while maintaining a friendly tone throughout the voice assessment.
Who may be a good fit
- Johannesburg and Gauteng-based candidates with Matric looking for a SA BPO with international accounts and structured training
- Strong learnership focus — structured entry for candidates without prior BPO experience
- International accounts across multiple markets build a globally portable skills profile
- Multiple SA sites with genuine geographic flexibility for candidates
What candidates should verify
- • International account hours require shift work outside standard business hours
- • Large intake volumes mean individual career coaching can be inconsistent across sites
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.