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CallForce – Company Profile & Opportunities
Understand CallForce, explore the work and prepare for your next conversation.
Evidence-led company research
What CallForce research shows
CallForce runs contact centre operations focused on customer service and sales for clients in South Africa and overseas markets including the UK, US, Australia and parts of Asia. The work centres on voice calls, with a mix of inbound support and outbound sales campaigns, often for telecommunications and similar service companies.
Locations
Johannesburg, Cape Town, Durban
Company size
2,000+
Role areas
Customer Service Agent, Sales Agent, Technical Support Agent
Typical pay
R6,500–R17,000/month + commission
Head office
Johannesburg
Founded
2004
What the work may be like
CallForce is one of South Africa's most youth-employment-focused BPOs — the learnership and training programmes are central to how the business recruits, meaning entry-level candidates without prior experience can access the sector through a structured pathway. The delivery sites across Johannesburg, Cape Town, and Durban serve international accounts including Asia, Australia, UK, and US clients, creating exposure to global service standards from an early career stage.
Hiring and application process
Candidates apply for CallForce roles directly through the South African jobs platform by submitting a CV and confirming they hold a Matric certificate with clear spoken English. The screening process typically includes an online English and typing assessment, a recorded voice test simulating inbound support or outbound sales calls, a short panel interview focused on customer service scenarios, and final reference plus criminal checks.
The full process from application to offer usually takes two to three weeks. Prepare by practising clear, confident responses to common telecom billing or product queries while maintaining a friendly tone throughout the voice assessment.
Who may be a good fit
- Johannesburg and Gauteng-based candidates with Matric looking for a SA BPO with international accounts and structured training
- Strong learnership focus — structured entry for candidates without prior BPO experience
- International accounts across multiple markets build a globally portable skills profile
- Multiple SA sites with genuine geographic flexibility for candidates
What candidates should verify
- • International account hours require shift work outside standard business hours
- • Large intake volumes mean individual career coaching can be inconsistent across sites
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
At a glance
Who is CallForce?
CallForce is a bpo employer with a presence in Johannesburg. This ShiftMate Employer Hub brings together company information, workplace context, official links and current opportunities so candidates can make a more informed decision before applying. Explore the employer’s locations, working environment, roles and interview preparation guidance in one place. Employer-controlled information is kept separate from independent worker feedback, and public research is labelled clearly while an employer profile is awaiting review.
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About the employer
Inside CallForce.
CallForce runs contact centre operations focused on customer service and sales for clients in South Africa and overseas markets including the UK, US, Australia and parts of Asia. The work centres on voice calls, with a mix of inbound support and outbound sales campaigns, often for telecommunications and similar service companies.
This page is based on public company information. An authorised representative can claim and verify it, confirm the core facts, connect vacancies and give candidates a clearer route into the work.
Visit CallForceEmployer at a glance
The details candidates want first.
Industry
bpo
Location
Johannesburg
Team size
2,000+
Founded
2004
What the employer does
Customer Service Agent · Sales Agent · Technical Support Agent · Team Leader · Operations Manager
Benefits and perks
Medical aid contributions · Provident fund contributions · Sales performance bonuses · Transport allowances · Ongoing skills training
Working at CallForce
What should candidates expect?
Work with purpose
A practical view of the work, teams and opportunities behind CallForce.
People and expectations
Use the role details and official links to understand what each opportunity involves.
Room to grow
Look for role-specific requirements, training information and clear next steps before applying.
Opportunities from CallForce
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Prepare for CallForce
Practise before the real conversation.
Use Ready to rehearse clear answers, handle follow-up questions and build confidence before an interview. It is practice—not a promise of employment.
Independent ShiftMate profile context
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