CallForce company profile

CallForce is one of South Africa's most youth-employment-focused BPOs — the learnership and training programmes are central to how the business recruits, meaning entry-level candidates without prior experience can access the sector through a structured pathway. The delivery sites across Johannesburg, Cape Town, and Durban serve international accounts including Asia, Australia, UK, and US clients, creating exposure to global service standards from an early career stage.

Candidates apply for CallForce roles directly through the South African jobs platform by submitting a CV and confirming they hold a Matric certificate with clear spoken English. The screening process typically includes an online English and typing assessment, a recorded voice test simulating inbound support or outbound sales calls, a short panel interview focused on customer service scenarios, and final reference plus criminal checks.

The full process from application to offer usually takes two to three weeks. Prepare by practising clear, confident responses to common telecom billing or product queries while maintaining a friendly tone throughout the voice assessment.