Industry
BPO
ShiftMate company profile
CallForce jobs and careers in South Africa
CallForce runs contact centre operations focused on customer service and sales for clients in South Africa and overseas markets including the UK, US, Australia and parts of Asia. The work centres on voice calls, with a mix of inbound support and outbound sales campaigns, often for telecommunications and similar service companies.
Johannesburg Cape Town Durban
Evidence-led company research
What CallForce jobs research shows
CallForce runs contact centre operations focused on customer service and sales for clients in South Africa and overseas markets including the UK, US, Australia and parts of Asia. The work centres on voice calls, with a mix of inbound support and outbound sales campaigns, often for telecommunications and similar service companies.
Locations
Johannesburg, Cape Town, Durban
Company size
2,000+
Role areas
Customer Service Agent, Sales Agent, Technical Support Agent
Typical pay
R6,500–R17,000/month + commission
Head office
Johannesburg
Founded
2004
What the work may be like
CallForce is one of South Africa's most youth-employment-focused BPOs — the learnership and training programmes are central to how the business recruits, meaning entry-level candidates without prior experience can access the sector through a structured pathway. The delivery sites across Johannesburg, Cape Town, and Durban serve international accounts including Asia, Australia, UK, and US clients, creating exposure to global service standards from an early career stage.
Hiring and application process
Candidates apply for CallForce roles directly through the South African jobs platform by submitting a CV and confirming they hold a Matric certificate with clear spoken English. The screening process typically includes an online English and typing assessment, a recorded voice test simulating inbound support or outbound sales calls, a short panel interview focused on customer service scenarios, and final reference plus criminal checks.
The full process from application to offer usually takes two to three weeks. Prepare by practising clear, confident responses to common telecom billing or product queries while maintaining a friendly tone throughout the voice assessment.
Who may be a good fit
- Johannesburg and Gauteng-based candidates with Matric looking for a SA BPO with international accounts and structured training
- Strong learnership focus — structured entry for candidates without prior BPO experience
- International accounts across multiple markets build a globally portable skills profile
- Multiple SA sites with genuine geographic flexibility for candidates
What candidates should verify
- • International account hours require shift work outside standard business hours
- • Large intake volumes mean individual career coaching can be inconsistent across sites
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
Open roles at CallForce
Current listings sourced from public employer and job-board pages.
UK Sales Agent
Durban, KwaZulu-NatalFULL TIMER9000/monthVia careers_page_and_careers24
Experienced UK Call Centre Sales Agents
Cape Town CBDFULL TIMEVia careers_page_and_careers24
Junior Quality Assurance
Western CapeFULL TIMEVia careers_page_and_careers24
B2B Campaign Manager
RandburgFULL TIMEVia careers_page_and_careers24
Experienced Sales Call Centre Agent
Western CapeFULL TIMEVia careers_page_and_careers24
Telecommunications Sales Consultant
Cape TownFULL TIMEVia careers_page_and_careers24
What to expect
Career areas
Customer Service Agent · Sales Agent · Technical Support Agent · Team Leader · Operations Manager
Entry guidance
Matric, clear English, reliability and a customer-first attitude
Hiring process
Candidates apply for CallForce roles directly through the South African jobs platform by submitting a CV and confirming they hold a Matric certificate with clear spoken English. The screening process typically includes an online English and typing assessment, a recorded voice test simulating inbound support or outbound sales calls, a short panel interview focused on customer service scenarios, and final reference plus criminal checks. The full process from application to offer usually takes two to three weeks. Prepare by practising clear, confident responses to common telecom billing or product queries while maintaining a friendly tone throughout the voice assessment.
Training
Training is listed in public company information for some roles. Confirm the details for the vacancy you apply to.
- International outsourcing accounts
- Strong youth-employment and learnership focus
- Paid training from scratch
- Multiple SA delivery sites