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Old Mutual Contact Centre reviews and workplace insights
Independent worker feedback, third-party rating context and practical research for candidates considering Old Mutual Contact Centre.
Company overview
About Old Mutual Contact Centre
Start with the company itself before comparing old mutual contact centre reviews, review evidence or current roles.
Industry
BPO
Locations
Cape Town (Pinelands) · Johannesburg (Sandton) · Durban
Company size
4,000+ (contact centre)
Indicative pay
R8,000–R21,000/month
Head office
Cape Town (Pinelands)
Founded
1999
Official website
eu-images.contentstackPrepared by ShiftMate Editorial DeskLast researched
Company facts and indicative pay are editorial research, not worker testimony or an employer statement.
Company-fact evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Old Mutual operates an in-house contact centre that handles customer queries on life insurance, savings, investments, and financial planning for its own policyholders across South Africa. The centre serves retail clients of the group rather than external businesses, focusing on inbound calls and service for existing products.
With more than 4,000 staff, it ranks among the larger contact centre operations tied to a single financial services provider in the country. The operation runs from three main sites: Pinelands in Cape Town, Sandton in Johannesburg, and Durban.
These offices manage the daily volume of enquiries for the group's South African customer base. Staff numbers are concentrated in these cities, with limited presence elsewhere.
Day-to-day work takes place in a structured corporate environment where agents must master detailed product information before handling live calls. Old Mutual funds the FAIS qualification that allows some employees to register as financial advisors, and it offers participation in an employee share trust.
Career movement exists but depends on the individual pushing for opportunities inside a large organisation; those who wait for structured progression often stay in the same role. The setting rewards consistent attendance, rule-following, and steady performance more than rapid innovation.
People who succeed here tend to be reliable, willing to complete extended product training, and comfortable with shift-based work in a formal setting. Applications are accepted through the company's career site, with additional routes via learnerships and graduate programmes for those without prior experience.
Selection focuses on basic skills tests, background checks, and alignment with standard corporate conduct expectations rather than creative or entrepreneurial traits.
Profile details are compiled from public information and may vary by role, location and campaign. This is not a statement from Old Mutual Contact Centre.
Review snapshot
What candidates can verify today
Public rating context
Glassdoor 3.6
Third-party values; not a ShiftMate worker score.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Indicative pay
R8,000–R21,000/month
Verify role-specific pay in the current vacancy.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles to explore
6
Life Insurance Consultant · Investment Advisor
Role evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Public review platforms
Third-party rating context
These are attributed platform values, not ShiftMate worker-review scores.
Glassdoor
3.6
out of 5
Source checked date not recorded; values can change on the source platform.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Independent worker feedback
ShiftMate worker reviews
Only moderated worker submissions appear here. Public research and editorial guidance are not included in this count.
Worker Reviews
0 reviews
Only approved worker submissions appear here. Public research and editorial guidance are shown separately; they are not employee testimonials or employer endorsements.
No reviews yet for Old Mutual Contact Centre on ShiftMate.
If you've worked there — even briefly — your honest take helps someone making the same decision.
Prepared by ShiftMate Editorial DeskLast researched
The sections below are editorial research. Inspect the linked evidence where available; otherwise the page marks the claim as an estimate or limited evidence.
ShiftMate editorial synthesis
What the workplace research suggests
This AI-assisted editorial guide organises the public research captured for this profile. It is not a worker testimonial, a platform rating, or an employer endorsement.
ShiftMate's editorial reading of the information collected for this profile is that Old Mutual Contact Centre may be most relevant to cape town-based candidates with matric looking for a sa bpo with international accounts and structured training.
The workplace context recorded for this profile indicates: Old Mutual's contact centre spans Pinelands (Cape Town), Sandton (Johannesburg), and Durban — a professional, corporate financial services environment handling life insurance, investments, and savings for Africa's oldest financial group. The FAIS advisory pathway, fully funded by Old Mutual, gives agents a real financial qualification while working. The Employee Share Trust, employee wellness programmes, and pan-African mobility distinguish this from standard BPO environments.
The listed pay signal is R8,000–R21,000/month. It is an indicative range rather than an offer, so check the current vacancy for the rate, working hours and any campaign-specific terms.
One point to verify before applying is: Complex life insurance and investment products require substantial training commitment before going live
Editorial evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Day-to-day picture
Working at Old Mutual Contact Centre
Work environment
Old Mutual's contact centre spans Pinelands (Cape Town), Sandton (Johannesburg), and Durban — a professional, corporate financial services environment handling life insurance, investments, and savings for Africa's oldest financial group. The FAIS advisory pathway, fully funded by Old Mutual, gives agents a real financial qualification while working.
The Employee Share Trust, employee wellness programmes, and pan-African mobility distinguish this from standard BPO environments.
Workplace evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Who it may suit
Cape Town-based candidates with Matric looking for a SA BPO with international accounts and structured training
Training is listed for some roles. Confirm the format and eligibility in the current vacancy.
Fit evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles and pay
Old Mutual Contact Centre roles to explore
Role names and pay signals help with research; they are not a promise of a current vacancy or offer.
Role areas
- Life Insurance ConsultantR8,000–R21,000/month
- Investment AdvisorR8,000–R21,000/month
- Financial Planning AdministratorR8,000–R21,000/month
- Claims ProcessorR8,000–R21,000/month
- Retentions AgentR8,000–R21,000/month
- Team LeaderR8,000–R21,000/month
Pay context
R8,000–R21,000/month
Pay can differ by role, shift pattern, location, campaign, qualifications and experience. Confirm the actual rate before accepting an offer.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Compare the trade-offs
Benefits and considerations at Old Mutual Contact Centre
Potential positives
- ✓175+ year legacy employer
- ✓FAIS advisory pathway with full funding
- ✓Comprehensive employee wellness
- ✓Pan-African career opportunities
- ✓Old Mutual Employee Share Trust
- ✓175+ year brand legacy — Old Mutual on your CV carries serious financial services credibility
- ✓Fully funded FAIS advisory qualification — become a registered financial advisor while working
- ✓Old Mutual Employee Share Trust — real financial participation in the group's performance
Positive-claim evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Questions to ask
- •Complex life insurance and investment products require substantial training commitment before going live
- •Large corporate environment — individual career management requires proactivity to progress
Caution evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Listed benefits
- •Medical aid contributions
- •Provident fund contributions
- •13th cheque
- •Performance bonuses
- •Employee assistance programme
Benefits evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Before you apply
Hiring and interview guidance for Old Mutual Contact Centre
Hiring process
Candidates interested in Old Mutual Contact Centre roles should apply via the South African jobs platform, attaching their Matric certificate and highlighting any financial services exposure. Applications are screened through an initial online assessment testing financial literacy and communication skills, followed by a structured interview that evaluates inbound call handling and FAIS Fit & Proper compliance for advisory duties.
Successful candidates then undergo reference and background checks before receiving an offer, with the full process typically completed within three to five weeks. Prepare by reviewing Old Mutual’s life insurance and investment products so you can confidently discuss how they support customers’ financial goals.
Hiring evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Interview process
Candidates apply online via the Old Mutual careers portal or major South African job boards, selecting roles such as Life Insurance Consultant or Investment Advisor at the Pinelands, Sandton or Durban contact centres. The screening process typically includes CV shortlisting, a telephonic interview, aptitude and English language assessments, followed by FAIS Fit & Proper checks that cover criminal records, credit history and reference verification for advisory positions.
The full process usually takes four to six weeks from application to offer. Prepare by revising basic life insurance and investment products, practising clear communication under time pressure, and bringing your Matric certificate, ID and proof of financial literacy to assessments.
Interview evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
What to confirm
Matric, FAIS Fit & Proper for advisory roles, financial literacy
Use the official careers channel or current listing. Never pay an employer or recruiter to apply for a job.
Requirements evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Common questions
Old Mutual Contact Centre review FAQs
What jobs are available at Old Mutual Contact Centre in South Africa?
This profile lists Life Insurance Consultant, Investment Advisor, Financial Planning Administrator, Claims Processor and 2 other role types for Old Mutual Contact Centre, with locations including Cape Town (Pinelands) and Johannesburg (Sandton), Durban. These are role types to explore, not a promise of a current vacancy. Check the live listings or the employer's careers page before applying.
How much does Old Mutual Contact Centre pay per month in South Africa?
ShiftMate's public-market pay estimate for Old Mutual Contact Centre is R8,000–R21,000/month per month, with the lower and upper ends shown as R8,000 and R21,000/month. Glassdoor shows a 3.6/5 employer rating. This is an indicative range, not an offer: pay can differ by role, location, campaign and experience. Confirm the rate in the live vacancy.
What qualifications do I need to apply at Old Mutual Contact Centre?
This profile lists the following entry requirements: Matric, FAIS Fit & Proper for advisory roles, financial literacy Training is listed as available, but the exact onboarding and experience requirements can vary by vacancy.
Where is Old Mutual Contact Centre located in South Africa?
This profile lists Old Mutual Contact Centre locations as Cape Town (Pinelands), Johannesburg (Sandton) and Durban. Check the specific vacancy for site requirements, as different campaigns may run from different offices.
Is Old Mutual Contact Centre a good place to work in South Africa?
Glassdoor rates Old Mutual Contact Centre at 3.6/5. Public-source research highlights 175+ year brand legacy — old mutual on your cv carries serious financial services credibility and fully funded fais advisory qualification — become a registered financial advisor while working as possible positives. A public-source concern to consider is complex life insurance and investment products require substantial training commitment before going live. The profile may be most relevant to cape town-based candidates with matric looking for a sa bpo with international accounts and structured training.
Does Old Mutual Contact Centre provide training for new employees?
Training is listed for some Old Mutual Contact Centre roles. The type, duration and eligibility can vary by vacancy, so confirm what is included in the current job description or interview.
How do I apply for a job at Old Mutual Contact Centre through ShiftMate?
Create a free ShiftMate profile and complete the short skills assessment. ShiftMate can alert you to relevant listed opportunities at Old Mutual Contact Centre and similar BPO & call centre employers. Registration does not guarantee a role, and ShiftMate is not affiliated with Old Mutual Contact Centre unless explicitly stated.
FAQ evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Review methodology
A company profile is not a worker review.
ShiftMate labels worker submissions, third-party ratings, public excerpts and editorial research separately. Company representatives may request profile corrections, but cannot edit independent worker reviews.