Industry
BPO
ShiftMate company profile
Old Mutual Contact Centre jobs and careers in South Africa
Old Mutual operates an in-house contact centre that handles customer queries on life insurance, savings, investments, and financial planning for its own policyholders across South Africa. The centre serves retail clients of the group rather than external businesses, focusing on inbound calls and service for existing products.
Cape Town (Pinelands) Johannesburg (Sandton) Durban
Evidence-led company research
What Old Mutual Contact Centre jobs research shows
Old Mutual operates an in-house contact centre that handles customer queries on life insurance, savings, investments, and financial planning for its own policyholders across South Africa. The centre serves retail clients of the group rather than external businesses, focusing on inbound calls and service for existing products.
Locations
Cape Town (Pinelands), Johannesburg (Sandton), Durban
Company size
4,000+ (contact centre)
Role areas
Life Insurance Consultant, Investment Advisor, Financial Planning Administrator
Typical pay
R8,000–R21,000/month
Head office
Cape Town (Pinelands)
Founded
1999
What the work may be like
Old Mutual's contact centre spans Pinelands (Cape Town), Sandton (Johannesburg), and Durban — a professional, corporate financial services environment handling life insurance, investments, and savings for Africa's oldest financial group. The FAIS advisory pathway, fully funded by Old Mutual, gives agents a real financial qualification while working.
The Employee Share Trust, employee wellness programmes, and pan-African mobility distinguish this from standard BPO environments.
Hiring and application process
Candidates interested in Old Mutual Contact Centre roles should apply via the South African jobs platform, attaching their Matric certificate and highlighting any financial services exposure. Applications are screened through an initial online assessment testing financial literacy and communication skills, followed by a structured interview that evaluates inbound call handling and FAIS Fit & Proper compliance for advisory duties.
Successful candidates then undergo reference and background checks before receiving an offer, with the full process typically completed within three to five weeks. Prepare by reviewing Old Mutual’s life insurance and investment products so you can confidently discuss how they support customers’ financial goals.
Who may be a good fit
- Cape Town-based candidates with Matric looking for a SA BPO with international accounts and structured training
- 175+ year brand legacy — Old Mutual on your CV carries serious financial services credibility
- Fully funded FAIS advisory qualification — become a registered financial advisor while working
- Old Mutual Employee Share Trust — real financial participation in the group's performance
What candidates should verify
- • Complex life insurance and investment products require substantial training commitment before going live
- • Large corporate environment — individual career management requires proactivity to progress
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
Open roles at Old Mutual Contact Centre
Current listings sourced from public employer and job-board pages.
There are no current public listings shown for this location. Roles can close quickly, so check the official careers page or create a free ShiftMate match alert.
What to expect
Career areas
Life Insurance Consultant · Investment Advisor · Financial Planning Administrator · Claims Processor · Retentions Agent
Entry guidance
Matric, FAIS Fit & Proper for advisory roles, financial literacy
Hiring process
Candidates interested in Old Mutual Contact Centre roles should apply via the South African jobs platform, attaching their Matric certificate and highlighting any financial services exposure. Applications are screened through an initial online assessment testing financial literacy and communication skills, followed by a structured interview that evaluates inbound call handling and FAIS Fit & Proper compliance for advisory duties. Successful candidates then undergo reference and background checks before receiving an offer, with the full process typically completed within three to five weeks. Prepare by reviewing Old Mutual’s life insurance and investment products so you can confidently discuss how they support customers’ financial goals.
Training
Training is listed in public company information for some roles. Confirm the details for the vacancy you apply to.
- 175+ year legacy employer
- FAIS advisory pathway with full funding
- Comprehensive employee wellness
- Pan-African career opportunities