Looking for a call centre job but hate being on the phone all day? Non-voice positions at BPO companies like Alpha BPO offer the same career growth opportunities without the constant customer calls. These roles are perfect for people who prefer working with data, emails, and back-office systems.
What Are Non-Voice BPO Positions?
Non-voice roles in BPO companies handle all the behind-the-scenes work that keeps businesses running. Instead of taking calls, you'll work on:
- Data entry and processing - Capturing information into systems accurately
- Email support - Responding to customer queries in writing
- Chat support - Live chat assistance without voice calls
- Back-office administration - Processing claims, orders, or documents
- Quality assurance - Reviewing work for accuracy
Alpha BPO Non-Voice Opportunities in Durban
Alpha BPO, based in the Durban area, regularly hires for non-voice positions. These roles typically offer:
- Starting salaries from R6,000 to R12,000 depending on the role
- Shift allowances for evening or night work
- Medical aid contributions after probation
- Clear career progression paths
Skills Needed for Non-Voice Roles
Non-voice positions require different skills than phone-based work:
- Typing speed - Most roles require 35-45 WPM minimum
- Attention to detail - Data accuracy is critical
- Written English - Clear, professional communication
- Computer literacy - Comfort with various software systems
- Self-motivation - Working independently without constant supervision
