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ShiftMate workplace guide
Clever Call reviews and workplace insights
Independent worker feedback, third-party rating context and practical research for candidates considering Clever Call.
Company overview
About Clever Call
Start with the company itself before comparing clever call reviews, review evidence or current roles.
Industry
BPO
Locations
Durban
Company size
200+
Indicative pay
R6,500–R15,000/month
Head office
Durban
Official website
www.clever.com/job-listing#cle-mainPublic contact
0365936364Prepared by ShiftMate Editorial DeskLast researched
Company facts and indicative pay are editorial research, not worker testimony or an employer statement.
Company-fact evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Clever Call runs a contact centre in Durban that handles customer service and sales work for UK clients. The operation focuses on outbound and inbound campaigns for British companies, with staff based entirely in South Africa but aligned to UK time zones.
It employs over 200 people and positions itself as a smaller specialist provider rather than one of the large national BPO groups. Clients are mainly UK firms that need English-language support without setting up their own teams overseas.
The company operates from a single location in Durban, with no other South African offices mentioned. All 200-plus staff work from that site, and the structure links directly to a Manchester base for campaign direction and quality checks.
This setup keeps the operation compact, with decisions and feedback moving between the two cities rather than through multiple local layers. Day-to-day work involves afternoon and evening shifts to match UK business hours, which removes early-morning starts but requires staff to accept later finishes.
The smaller team size means strong individual performance stands out quickly and can lead to faster recognition or internal moves than in bigger BPO firms. Paid training is provided from the start, so prior contact-centre experience is not required.
At the same time, the limited number of campaigns and roles restricts long-term internal mobility compared with larger operators that run dozens of different accounts. People who do well here tend to be comfortable with UK-aligned shifts, want international client exposure without leaving South Africa, and value being noticed in a smaller group.
The hiring process starts with basic screening and moves into the paid training programme, which tests suitability on the job rather than demanding existing skills. Candidates seeking rapid promotion across many departments or strictly daytime hours will find the options narrower.
Profile details are compiled from public information and may vary by role, location and campaign. This is not a statement from Clever Call.
Review snapshot
What candidates can verify today
Public rating context
Glassdoor 4.0
Third-party values; not a ShiftMate worker score.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Indicative pay
R6,500–R15,000/month
Verify role-specific pay in the current vacancy.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles to explore
5
Customer Service Agent · Sales Agent
Role evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Public review platforms
Third-party rating context
These are attributed platform values, not ShiftMate worker-review scores.
Glassdoor
4.0
out of 5
Source checked date not recorded; values can change on the source platform.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Independent worker feedback
ShiftMate worker reviews
Only moderated worker submissions appear here. Public research and editorial guidance are not included in this count.
Worker Reviews
0 reviews
Only approved worker submissions appear here. Public research and editorial guidance are shown separately; they are not employee testimonials or employer endorsements.
No reviews yet for Clever Call on ShiftMate.
If you've worked there — even briefly — your honest take helps someone making the same decision.
Prepared by ShiftMate Editorial DeskLast researched
The sections below are editorial research. Inspect the linked evidence where available; otherwise the page marks the claim as an estimate or limited evidence.
ShiftMate editorial synthesis
What the workplace research suggests
This AI-assisted editorial guide organises the public research captured for this profile. It is not a worker testimonial, a platform rating, or an employer endorsement.
ShiftMate's editorial reading of the information collected for this profile is that Clever Call may be most relevant to durban-based candidates with matric looking for a sa bpo with international accounts and structured training.
The workplace context recorded for this profile indicates: Clever Call connects Durban and Manchester — a niche operation built specifically for UK-facing customer service and sales. The smaller team scale means individual performance is genuinely noticed, and UK campaign hours (typically afternoon/evening) suit candidates who prefer not to work early mornings. The Durban–Manchester dual-operation culture creates a more internationally oriented daily experience than most local BPOs.
The listed pay signal is R6,500–R15,000/month. It is an indicative range rather than an offer, so check the current vacancy for the rate, working hours and any campaign-specific terms.
One point to verify before applying is: UK campaign hours typically require afternoon and evening work
Editorial evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Day-to-day picture
Working at Clever Call
Work environment
Clever Call connects Durban and Manchester — a niche operation built specifically for UK-facing customer service and sales. The smaller team scale means individual performance is genuinely noticed, and UK campaign hours (typically afternoon/evening) suit candidates who prefer not to work early mornings.
The Durban–Manchester dual-operation culture creates a more internationally oriented daily experience than most local BPOs.
Workplace evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Who it may suit
Durban-based candidates with Matric looking for a SA BPO with international accounts and structured training
Training is listed for some roles. Confirm the format and eligibility in the current vacancy.
Fit evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Roles and pay
Clever Call roles to explore
Role names and pay signals help with research; they are not a promise of a current vacancy or offer.
Role areas
- Customer Service AgentR6,500–R15,000/month
- Sales AgentR6,500–R15,000/month
- Lead Generation AgentR6,500–R15,000/month
- Team LeaderR6,500–R15,000/month
- Operations ManagerR6,500–R15,000/month
Pay context
R6,500–R15,000/month
Pay can differ by role, shift pattern, location, campaign, qualifications and experience. Confirm the actual rate before accepting an offer.
Pay evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Compare the trade-offs
Benefits and considerations at Clever Call
Potential positives
- ✓UK-facing campaigns
- ✓Durban–Manchester operation
- ✓Smaller, hands-on team
- ✓Paid training provided
- ✓UK client campaigns in a focused Durban team — international exposure without relocating
- ✓Smaller team means individual recognition and faster career visibility
- ✓Paid training from scratch — accessible to candidates without prior BPO experience
Positive-claim evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Questions to ask
- •UK campaign hours typically require afternoon and evening work
- •Small operation — limited internal mobility compared to the large BPO groups
Caution evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Listed benefits
- •Medical aid contributions
- •Provident fund contributions
- •13th cheque
- •Night shift allowances
- •Performance incentives and bonuses
Benefits evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Before you apply
Hiring and interview guidance for Clever Call
Hiring process
Apply via the Clever Call listing on this platform by submitting your Matric certificate and a short voice note demonstrating your English accent. Shortlisted candidates complete an accent and communication assessment, followed by a customer-service role-play interview focused on handling UK clients with care and professionalism.
The full process usually takes two to three weeks from application to offer. Prepare by practising clear, polite responses to typical outbound sales and inbound service queries while keeping UK time zones in mind.
Hiring evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Interview process
To apply for roles at Clever Call, submit your CV and Matric certificate via email to their Durban recruitment team or through local job boards, clearly stating your availability for UK shifts. Expect an initial voice assessment to evaluate your English accent and clarity, followed by aptitude and typing tests, a customer service role-play, and standard criminal record plus reference checks.
The full process typically takes one to two weeks from application to offer. Prepare by practising neutral UK pronunciation and handling common queries on billing or complaints, and bring certified copies of your ID and qualifications to any in-person assessment in Durban.
Interview evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
What to confirm
Matric, clear English accent, customer-service orientation
Use the official careers channel or current listing. Never pay an employer or recruiter to apply for a job.
Requirements evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Common questions
Clever Call review FAQs
What jobs are available at Clever Call in South Africa?
This profile lists Customer Service Agent, Sales Agent, Lead Generation Agent, Team Leader and 1 other role types for Clever Call, with locations including Durban. These are role types to explore, not a promise of a current vacancy. Check the live listings or the employer's careers page before applying.
How much does Clever Call pay per month in South Africa?
ShiftMate's public-market pay estimate for Clever Call is R6,500–R15,000/month per month, with the lower and upper ends shown as R6,500 and R15,000/month. Glassdoor shows a 4.0/5 employer rating. This is an indicative range, not an offer: pay can differ by role, location, campaign and experience. Confirm the rate in the live vacancy.
What qualifications do I need to apply at Clever Call?
This profile lists the following entry requirements: Matric, clear English accent, customer-service orientation Training is listed as available, but the exact onboarding and experience requirements can vary by vacancy.
Where is Clever Call located in South Africa?
This profile lists Clever Call locations as Durban. Check the specific vacancy for site requirements, as different campaigns may run from different offices.
Is Clever Call a good place to work in South Africa?
Glassdoor rates Clever Call at 4.0/5. Public-source research highlights uk client campaigns in a focused durban team — international exposure without relocating and smaller team means individual recognition and faster career visibility as possible positives. A public-source concern to consider is uk campaign hours typically require afternoon and evening work. The profile may be most relevant to durban-based candidates with matric looking for a sa bpo with international accounts and structured training.
Does Clever Call provide training for new employees?
Training is listed for some Clever Call roles. The type, duration and eligibility can vary by vacancy, so confirm what is included in the current job description or interview.
How do I apply for a job at Clever Call through ShiftMate?
Create a free ShiftMate profile and complete the short skills assessment. ShiftMate can alert you to relevant listed opportunities at Clever Call and similar BPO & call centre employers. Registration does not guarantee a role, and ShiftMate is not affiliated with Clever Call unless explicitly stated.
FAQ evidence: Official company website · checked date not recordedEstimate / limited evidence — at least one source has no checked date.
Review methodology
A company profile is not a worker review.
ShiftMate labels worker submissions, third-party ratings, public excerpts and editorial research separately. Company representatives may request profile corrections, but cannot edit independent worker reviews.