Industry
BPO
CC
Clever Call company profile
Clever Call runs a contact centre in Durban that handles customer service and sales work for UK clients. The operation focuses on outbound and inbound campaigns for British companies, with staff based entirely in South Africa but aligned to UK time zones.
200+Team
PublicOn ShiftMate
DurbanSouth Africa
Company profile
on ShiftMate
Profile active on ShiftMate
Evidence-led company research
What Clever Call company profile research shows
Clever Call runs a contact centre in Durban that handles customer service and sales work for UK clients. The operation focuses on outbound and inbound campaigns for British companies, with staff based entirely in South Africa but aligned to UK time zones.
Locations
Durban
Company size
200+
Role areas
Customer Service Agent, Sales Agent, Lead Generation Agent
Typical pay
R6,500–R15,000/month
Head office
Durban
What the work may be like
Clever Call connects Durban and Manchester — a niche operation built specifically for UK-facing customer service and sales. The smaller team scale means individual performance is genuinely noticed, and UK campaign hours (typically afternoon/evening) suit candidates who prefer not to work early mornings.
The Durban–Manchester dual-operation culture creates a more internationally oriented daily experience than most local BPOs.
Hiring and application process
Apply via the Clever Call listing on this platform by submitting your Matric certificate and a short voice note demonstrating your English accent. Shortlisted candidates complete an accent and communication assessment, followed by a customer-service role-play interview focused on handling UK clients with care and professionalism.
The full process usually takes two to three weeks from application to offer. Prepare by practising clear, polite responses to typical outbound sales and inbound service queries while keeping UK time zones in mind.
Who may be a good fit
- Durban-based candidates with Matric looking for a SA BPO with international accounts and structured training
- UK client campaigns in a focused Durban team — international exposure without relocating
- Smaller team means individual recognition and faster career visibility
- Paid training from scratch — accessible to candidates without prior BPO experience
What candidates should verify
- • UK campaign hours typically require afternoon and evening work
- • Small operation — limited internal mobility compared to the large BPO groups
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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The company
Inside Clever Call.
Clever Call runs a contact centre in Durban that handles customer service and sales work for UK clients. The operation focuses on outbound and inbound campaigns for British companies, with staff based entirely in South Africa but aligned to UK time zones.
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Opportunities
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A few useful things to know.
How do I apply?
Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
Clever Call lists Durban on this public profile.
Where can I read reviews?
Independent worker feedback is hosted separately, so it remains distinct from employer-controlled content.