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ShiftMate workplace guide
Telesure / 1Life reviews and workplace insights
Independent worker feedback, third-party rating context and practical research for candidates considering Telesure / 1Life.
Company overview
About Telesure / 1Life
Start with the company itself before comparing telesure / 1life reviews, review evidence or current roles.
Industry
BPO
Locations
Johannesburg (Dainfern / Riverglades)
Company size
5,000+
Indicative pay
R7,000–R20,000/month + commission
Head office
Johannesburg (Dainfern / Riverglades)
Prepared by ShiftMate Editorial DeskLast researched
Company facts and indicative pay are editorial research, not worker testimony or an employer statement.
Company-fact evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Telesure operates one of South Africa’s largest captive insurance contact centres, handling sales, retentions and service for its own brands including 1Life, Auto & General, Budget and Dialdirect. The operation sits inside the Telesure group and focuses almost entirely on short-term and life insurance products sold and supported by phone.
With more than 5,000 employees it ranks among the bigger in-house financial-services employers in the country. Most work is generated internally rather than for external clients, so volume targets and compliance requirements are set by the same group that owns the brands.
The main campus is in Dainfern and Riverglades on Johannesburg’s northern edge. No other major South African offices are listed.
The location means staff need reliable private transport or costly daily taxis, which limits access for people living further south or in townships without good road links. Shifts run standard contact-centre hours with some weekend and evening requirements for sales campaigns.
Pay is reported between R7,000 and R20,000 a month plus commission, and the company funds FAIS regulatory exams so agents can move into advisory roles while employed. Day-to-day the environment is high-volume and tightly measured.
Call recordings, conversion rates and quality scores are reviewed continuously, and staff who miss targets face performance processes. Those who handle the pressure and can sell or retain policies earn above-average commission.
7 out of 5 across review platforms, with mixed comments on management support and work-life balance. Career movement is mostly internal: agents can switch between the different insurance brands or progress into team-leader and quality roles after consistent results.
People who prefer varied, less measured work or who dislike commission-driven targets tend to leave within the first year. The company suits candidates who already live north of Johannesburg, can manage steady performance tracking and want to gain a recognised financial-services qualification on the job.
Hiring typically starts with an online application, followed by a telephone or centre-based assessment that tests sales aptitude and basic compliance knowledge. Successful applicants receive several weeks of product and regulatory training before taking live calls.
Turnover is noticeable in the sales teams, so openings appear regularly but the selection bar remains focused on resilience and target delivery rather than prior experience.
Profile details are compiled from public information and may vary by role, location and campaign. This is not a statement from Telesure / 1Life.
Review snapshot
What candidates can verify today
Public rating context
Indeed 3.7 · Glassdoor 3.6
Third-party values; not a ShiftMate worker score.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Indicative pay
R7,000–R20,000/month + commission
Verify role-specific pay in the current vacancy.
Pay evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Roles to explore
5
Insurance Sales Consultant · Customer Service Consultant
Role evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Public review platforms
Third-party rating context
These are attributed platform values, not ShiftMate worker-review scores.
Indeed
3.7
out of 5
Source checked date not recorded; values can change on the source platform.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Glassdoor
3.6
out of 5
Source checked date not recorded; values can change on the source platform.
Rating evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Independent worker feedback
ShiftMate worker reviews
Only moderated worker submissions appear here. Public research and editorial guidance are not included in this count.
Worker Reviews
0 reviews
Only approved worker submissions appear here. Public research and editorial guidance are shown separately; they are not employee testimonials or employer endorsements.
No reviews yet for Telesure / 1Life on ShiftMate.
If you've worked there — even briefly — your honest take helps someone making the same decision.
Prepared by ShiftMate Editorial DeskLast researched
The sections below are editorial research. Inspect the linked evidence where available; otherwise the page marks the claim as an estimate or limited evidence.
ShiftMate editorial synthesis
What the workplace research suggests
This AI-assisted editorial guide organises the public research captured for this profile. It is not a worker testimonial, a platform rating, or an employer endorsement.
ShiftMate's editorial reading of the information collected for this profile is that Telesure / 1Life may be most relevant to johannesburg and gauteng-based candidates with matric looking for a global bpo brand with international accounts and structured training.
The workplace context recorded for this profile indicates: Telesure/1Life operates one of South Africa's largest in-house financial-services contact operations from its Dainfern campus in Johannesburg — a well-resourced, structured sales environment handling brands including 1Life, Auto & General, Budget, and Dialdirect. The FAIS-accredited training pathways mean agents can qualify as financial advisors while working, a significant career credential. Commission structures across multiple insurance brands create strong earning potential for sales-driven agents.
The listed pay signal is R7,000–R20,000/month + commission. It is an indicative range rather than an offer, so check the current vacancy for the rate, working hours and any campaign-specific terms.
One point to verify before applying is: Dainfern/Riverglades Johannesburg campus requires reliable transport — not central for all candidates
Editorial evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Day-to-day picture
Working at Telesure / 1Life
Work environment
Telesure/1Life operates one of South Africa's largest in-house financial-services contact operations from its Dainfern campus in Johannesburg — a well-resourced, structured sales environment handling brands including 1Life, Auto & General, Budget, and Dialdirect. The FAIS-accredited training pathways mean agents can qualify as financial advisors while working, a significant career credential.
Commission structures across multiple insurance brands create strong earning potential for sales-driven agents.
Workplace evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Who it may suit
Johannesburg and Gauteng-based candidates with Matric looking for a global BPO brand with international accounts and structured training
Training is listed for some roles. Confirm the format and eligibility in the current vacancy.
Fit evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Roles and pay
Telesure / 1Life roles to explore
Role names and pay signals help with research; they are not a promise of a current vacancy or offer.
Role areas
- Insurance Sales ConsultantR7,000–R20,000/month + commission
- Customer Service ConsultantR7,000–R20,000/month + commission
- Claims ConsultantR7,000–R20,000/month + commission
- Team LeaderR7,000–R20,000/month + commission
- Sales ManagerR7,000–R20,000/month + commission
Pay context
R7,000–R20,000/month + commission
Pay can differ by role, shift pattern, location, campaign, qualifications and experience. Confirm the actual rate before accepting an offer.
Pay evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Compare the trade-offs
Benefits and considerations at Telesure / 1Life
Potential positives
- ✓Major in-house insurance brands
- ✓Strong earning potential with commission
- ✓FAIS-accredited training pathways
- ✓Stable corporate employer
- ✓FAIS-funded advisory qualification pathway — gain a financial services credential while working
- ✓Multiple in-house brands (1Life, Auto & General, Budget, Dialdirect) — campaign variety within one employer
- ✓Strong commission earning potential across insurance sales and retentions campaigns
Positive-claim evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Questions to ask
- •Dainfern/Riverglades Johannesburg campus requires reliable transport — not central for all candidates
- •High-volume insurance sales environment is demanding — performance monitoring is continuous
Caution evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Listed benefits
- •Medical aid contributions
- •Provident fund contributions
- •Performance incentives
- •13th cheque
- •Staff insurance discounts
Benefits evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Before you apply
Hiring and interview guidance for Telesure / 1Life
Hiring process
Applications for Telesure and 1Life contact centre roles are submitted via the Telesure careers portal or major South African job platforms. The process starts with CV screening against Matric and communication requirements, followed by a telephonic interview, a recorded or live customer-interaction assessment, and compulsory criminal-record and credit checks.
Candidates targeting advice positions must also hold or obtain FAIS and RE5 compliance. From application to offer the timeline is typically two to four weeks; prepare by practising clear, professional explanations of insurance products and handling objections.
Hiring evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Interview process
Applications for roles at Telesure / 1Life are submitted online through major South African job boards such as PNet or the company’s careers portal. Candidates can expect an initial CV screen, followed by a telephonic interview, aptitude and English language assessments, and a face-to-face or virtual panel interview that often includes role-play scenarios for sales or service positions.
Criminal record and reference checks form part of the final stage. The full process typically takes three to six weeks.
Bring your ID, Matric certificate and proof of any FAIS or RE5 qualifications; prepare by practising clear communication and basic insurance product knowledge.
Interview evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
What to confirm
Matric, clear criminal record, strong communication; FAIS/RE5 a plus for advice roles
Use the official careers channel or current listing. Never pay an employer or recruiter to apply for a job.
Requirements evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Common questions
Telesure / 1Life review FAQs
What jobs are available at Telesure / 1Life in South Africa?
This profile lists Insurance Sales Consultant, Customer Service Consultant, Claims Consultant, Team Leader and 1 other role types for Telesure / 1Life, with locations including Johannesburg (Dainfern / Riverglades). These are role types to explore, not a promise of a current vacancy. Check the live listings or the employer's careers page before applying.
How much does Telesure / 1Life pay per month in South Africa?
ShiftMate's public-market pay estimate for Telesure / 1Life is R7,000–R20,000/month + commission per month, with the lower and upper ends shown as R7,000 and R20,000/month + commission. Glassdoor shows a 3.6/5 employer rating. This is an indicative range, not an offer: pay can differ by role, location, campaign and experience. Confirm the rate in the live vacancy.
What qualifications do I need to apply at Telesure / 1Life?
This profile lists the following entry requirements: Matric, clear criminal record, strong communication; FAIS/RE5 a plus for advice roles Training is listed as available, but the exact onboarding and experience requirements can vary by vacancy.
Where is Telesure / 1Life located in South Africa?
This profile lists Telesure / 1Life locations as Johannesburg (Dainfern / Riverglades). Check the specific vacancy for site requirements, as different campaigns may run from different offices.
Is Telesure / 1Life a good place to work in South Africa?
Glassdoor rates Telesure / 1Life at 3.6/5 and Indeed at 3.7/5. Public-source research highlights fais-funded advisory qualification pathway — gain a financial services credential while working and multiple in-house brands (1life, auto & general, budget, dialdirect) — campaign variety within one employer as possible positives. A public-source concern to consider is dainfern/riverglades johannesburg campus requires reliable transport — not central for all candidates. The profile may be most relevant to johannesburg and gauteng-based candidates with matric looking for a global bpo brand with international accounts and structured training.
Does Telesure / 1Life provide training for new employees?
Training is listed for some Telesure / 1Life roles. The type, duration and eligibility can vary by vacancy, so confirm what is included in the current job description or interview.
How do I apply for a job at Telesure / 1Life through ShiftMate?
Create a free ShiftMate profile and complete the short skills assessment. ShiftMate can alert you to relevant listed opportunities at Telesure / 1Life and similar BPO & call centre employers. Registration does not guarantee a role, and ShiftMate is not affiliated with Telesure / 1Life unless explicitly stated.
FAQ evidence: Estimate / limited evidence — verify this detail against the current vacancy or employer source.
Review methodology
A company profile is not a worker review.
ShiftMate labels worker submissions, third-party ratings, public excerpts and editorial research separately. Company representatives may request profile corrections, but cannot edit independent worker reviews.