Industry
BPO
T/
Telesure / 1Life company profile
Telesure operates one of South Africa’s largest captive insurance contact centres, handling sales, retentions and service for its own brands including 1Life, Auto & General, Budget and Dialdirect. The operation sits inside the Telesure group and focuses almost entirely on short-term and life insurance products sold and supported by phone.
5,000+Team
PublicOn ShiftMate
Johannesburg (Dainfern / Riverglades)South Africa
Company profile
on ShiftMate
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Evidence-led company research
What Telesure / 1Life company profile research shows
Telesure operates one of South Africa’s largest captive insurance contact centres, handling sales, retentions and service for its own brands including 1Life, Auto & General, Budget and Dialdirect. The operation sits inside the Telesure group and focuses almost entirely on short-term and life insurance products sold and supported by phone.
Locations
Johannesburg (Dainfern / Riverglades)
Company size
5,000+
Role areas
Insurance Sales Consultant, Customer Service Consultant, Claims Consultant
Typical pay
R7,000–R20,000/month + commission
Head office
Johannesburg (Dainfern / Riverglades)
What the work may be like
Telesure/1Life operates one of South Africa's largest in-house financial-services contact operations from its Dainfern campus in Johannesburg — a well-resourced, structured sales environment handling brands including 1Life, Auto & General, Budget, and Dialdirect. The FAIS-accredited training pathways mean agents can qualify as financial advisors while working, a significant career credential.
Commission structures across multiple insurance brands create strong earning potential for sales-driven agents.
Hiring and application process
Applications for Telesure and 1Life contact centre roles are submitted via the Telesure careers portal or major South African job platforms. The process starts with CV screening against Matric and communication requirements, followed by a telephonic interview, a recorded or live customer-interaction assessment, and compulsory criminal-record and credit checks.
Candidates targeting advice positions must also hold or obtain FAIS and RE5 compliance. From application to offer the timeline is typically two to four weeks; prepare by practising clear, professional explanations of insurance products and handling objections.
Who may be a good fit
- Johannesburg and Gauteng-based candidates with Matric looking for a global BPO brand with international accounts and structured training
- FAIS-funded advisory qualification pathway — gain a financial services credential while working
- Multiple in-house brands (1Life, Auto & General, Budget, Dialdirect) — campaign variety within one employer
- Strong commission earning potential across insurance sales and retentions campaigns
What candidates should verify
- • Dainfern/Riverglades Johannesburg campus requires reliable transport — not central for all candidates
- • High-volume insurance sales environment is demanding — performance monitoring is continuous
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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The company
Inside Telesure / 1Life.
Telesure operates one of South Africa’s largest captive insurance contact centres, handling sales, retentions and service for its own brands including 1Life, Auto & General, Budget and Dialdirect. The operation sits inside the Telesure group and focuses almost entirely on short-term and life insurance products sold and supported by phone.
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How do I apply?
Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
Telesure / 1Life lists Johannesburg (Dainfern / Riverglades) on this public profile.
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