You do not need experience to get a call centre job in Durban. You need Matric, good English, basic computer skills, a clear record, and a way to prove you can do the work. ShiftMate's free assessment is that proof. 44 call centre roles are open in Durban today.
What entry-level call centres in Durban ask for
- Matric (Grade 12). Some campaigns accept Grade 11 with strong English.
- Clear, confident English. A second South African language helps on local campaigns.
- Basic computer skills and typing of about 30 words a minute.
- Clear criminal record, and a clear credit record for banking and insurance campaigns.
- Availability for rotational shifts, including late shifts on UK and Australian campaigns.
Employers in Durban that train you on the job
- Merchants · R7,000–R18,000/month
- Teleperformance · R7,500–R20,000/month
- CCI South Africa · R6,500–R16,000/month
- iContact BPO · R7,000–R15,000/month
- Careerbox · Free training → R7,000–R12,000 placement
- Vodacom Contact Centre · R7,500–R18,000/month
- Nutun · R6,500–R18,000/month + commission
- Sigma Connected · R7,000–R16,000/month
- Ignition Group (iGnition CX) · R6,500–R20,000/month + commission
- CallForce · R6,500–R17,000/month + commission
Entry roles and what they pay in Durban
| Role | Entry pay | With experience |
|---|---|---|
| Call Centre Agent | R5,500–R8,000/month | R8,000–R12,000/month |
| Outbound Sales Agent | R5,000–R7,000/month + commission | R7,000–R10,000/month + commission |
| Collections Agent | R6,000–R9,000/month | R9,000–R14,000/month |
| Chat Support Agent | R6,000–R9,000/month | R9,000–R13,000/month |
| Technical Support Agent | R7,000–R11,000/month | R11,000–R16,000/month |
| Work From Home Agent | R5,500–R8,500/month | R8,500–R13,000/month |
| Bilingual Agent | R7,000–R10,000/month | R10,000–R15,000/month |
| Email Support Agent | R6,000–R8,500/month | R8,500–R12,000/month |