Durban, KwaZulu-Natal

Call Centre Salaries in Durban

How much call centres in Durban pay: entry, experienced and team leader salaries by role, commission and night-shift allowances, and the highest paying call centre jobs in Durban.

No experienceSalariesCompaniesBest to work forTrainingHow to get hiredWhat agents doAll jobs in Durban

Short answer

Entry-level agents in Durban earn about R5,500–R8,000/month basic. Sales and retention campaigns add commission that can double that. Experienced agents earn R8,000–R12,000/month, team leaders R14,000–R18,000/month. Night shifts on international campaigns carry an allowance and transport.

Key takeaways for Durban

  • 44 call centre roles are open in Durban right now, from employers' own careers pages and ShiftMate listings.
  • 29 call centre and BPO employers have a site in Durban.
  • No CV needed: register on WhatsApp, pass the free assessment, and ShiftMate puts you forward with a verified profile.

Call centres in Durban pay a basic salary plus, on sales and retention campaigns, commission. The figures below are by role, from ShiftMate's role profiles and the employers' own published ranges. 44 roles are open in Durban today.

Call centre pay in Durban by role

RoleEntryExperiencedSenior
BPO Operations ManagerR30,000–R40,000/monthR40,000–R55,000/monthR55,000–R80,000/month
Workforce Management AnalystR12,000–R18,000/monthR18,000–R28,000/monthR28,000–R45,000/month
Training FacilitatorR12,000–R16,000/monthR16,000–R24,000/monthR24,000–R35,000/month
Team LeaderR14,000–R18,000/monthR18,000–R25,000/monthR25,000–R32,000/month
BPO RecruiterR10,000–R14,000/monthR14,000–R20,000/monthR20,000–R30,000/month
Quality Assurance AnalystR10,000–R14,000/monthR14,000–R20,000/monthR20,000–R28,000/month
Technical Support AgentR7,000–R11,000/monthR11,000–R16,000/monthR16,000–R24,000/month
Bilingual AgentR7,000–R10,000/monthR10,000–R15,000/monthR15,000–R22,000/month
Social Media Customer Service AgentR7,000–R10,000/monthR10,000–R15,000/monthR15,000–R22,000/month
Collections AgentR6,000–R9,000/monthR9,000–R14,000/monthR14,000–R20,000/month
Chat Support AgentR6,000–R9,000/monthR9,000–R13,000/monthR13,000–R18,000/month
Work From Home AgentR5,500–R8,500/monthR8,500–R13,000/monthR13,000–R18,000/month
Email Support AgentR6,000–R8,500/monthR8,500–R12,000/monthR12,000–R17,000/month
Call Centre AgentR5,500–R8,000/monthR8,000–R12,000/monthR12,000–R16,000/month
Outbound Sales AgentR5,000–R7,000/month + commissionR7,000–R10,000/month + commissionR10,000–R15,000/month + commission

Highest paying call centres in Durban, by published range

  1. Standard Bank Contact Centre · R8,500–R22,000/month
  2. FNB Contact Centre · R8,000–R21,000/month
  3. Old Mutual Contact Centre · R8,000–R21,000/month
  4. Teleperformance · R7,500–R20,000/month
  5. Ignition Group (iGnition CX) · R6,500–R20,000/month + commission
  6. Absa Contact Centre · R8,000–R20,000/month
  7. Nedbank Contact Centre · R8,000–R20,000/month
  8. Merchants · R7,000–R18,000/month
  9. Vodacom Contact Centre · R7,500–R18,000/month
  10. Nutun · R6,500–R18,000/month + commission

Want a personal number? Use the ShiftMate salary calculator.

Call centre jobs hiring now in Durban

See all call centre jobs

Questions people ask

How much do call centres in Durban pay?

Entry-level agents in Durban earn about R5,500–R8,000/month basic. Sales and retention campaigns add commission that can double that. Experienced agents earn R8,000–R12,000/month, team leaders R14,000–R18,000/month. Night shifts on international campaigns carry an allowance and transport.

Which are the highest paying call centres in Durban?

On published ranges, Standard Bank Contact Centre (R8,500–R22,000/month), FNB Contact Centre (R8,000–R21,000/month), Old Mutual Contact Centre (R8,000–R21,000/month). International campaigns and technical support pay more than local customer service; commission on sales campaigns is where top earners pull ahead.

What is the highest paying call centre job in Durban?

BPO Operations Manager at R55,000–R80,000/month. For agents, outbound sales with commission and international technical support are the top earners.

Ready for a call centre job in Durban?

Register on WhatsApp, pass the free assessment, and get put forward to employers hiring in Durban.

Related searches this page answers: call centre salaries Durban · how much do call centres in Durban pay · highest paying call centre jobs in Durban · highest paying call centres Durban. Back to call centre jobs in Durban.