CallForce — Honest Reviews 2026R6,500–R17,000/month + commission · Employee Ratings & Insider Opinions

CallForce offers a practical first step into the workplace for Matric graduates who need steady pay and proper training rather than vague promises. The company runs contact centre operations across Johannesburg, Cape Town and Durban, handling international accounts that give new agents exposure to different accents and systems from day one. New hires usually start with two to three weeks of paid classroom training. You learn the client’s products, the phone system and basic call scripts before moving to the floor with a mentor listening in. The training focuses on clear English and handling difficult calls rather than theory, which helps nervous starters build confidence quickly. Most people say the first month feels supported, though the pace picks up once you’re on live calls. Day-to-day work involves answering inbound calls or making outbound ones for overseas clients. You’ll spend your shift at a desk with a headset, aiming to meet quality and talk-time targets while staying polite under pressure. Shifts can include evenings and weekends, and the base pay for new agents sits at the lower end of R6,500–R17,000 before commission. Those who hit their numbers regularly see the extra money, but it takes a few months to get consistent. From here, agents who perform well can move into team leader or quality coach roles within 12–18 months. The communication and computer skills you pick up also transfer to other contact centres or admin jobs if you decide to leave. The structured training and international accounts give you something concrete to list on your CV. This is a solid option if you live in Johannesburg or the wider Gauteng area, have just finished Matric, and want a reliable entry-level income while you figure out your next move. It suits people who are reliable, patient with customers, and ready to work fixed shifts rather than those looking for quick high earnings or fully remote work.

— ShiftMate Editorial · CallForce worker

CallForce operates as a typical South African BPO handling outbound sales and customer acquisition campaigns, mainly for telecoms like MTN. Employee feedback across Glassdoor (2.6/5 from 77 reviews) and Indeed (2.9/5 from 42 reviews) paints a picture of an entry-level contact centre job that offers immediate work but little else. Only 23% of Glassdoor reviewers would recommend it, and the company scores an 18% positive business outlook. HelloPeter shows a dismal 2.2 TrustIndex with uniformly negative customer feedback, which indirectly reflects the high-pressure sales environment agents must navigate. The GOOD aspects are limited but present in some accounts. A few employees mention a clear sense of purpose when hitting targets and describe the environment as inclusive on a basic level. Indeed rates culture at 3.0, with occasional notes of decent team camaraderie among agents. Training is described as functional for new starters, getting people on the phones quickly without excessive delays. For someone with no prior BPO experience in Cape Town or Johannesburg, it can serve as a first foot in the door when other options are scarce. The BAD elements dominate the reviews. Pay and benefits score just 2.2 on Indeed, with repeated complaints that salaries sit below market rates for similar outbound roles and that incentives are hard to reach consistently. Management scores hover between 2.3 and 2.7, with Glassdoor highlighting weak senior leadership and poor communication. Agents report intense call targets, limited flexibility around shifts, and little support when campaigns change. Job security and advancement both rate 2.2 on Indeed, suggesting high turnover and few genuine promotion paths. Customer complaints on HelloPeter about aggressive or misleading sales tactics point to the kind of pressure agents face daily, which can create ethical discomfort and performance anxiety. Pay & benefits receive consistently low marks. No public figures appear in the scraped reviews, but employees describe basic salaries that barely cover transport and living costs in major cities, with commission structures that favour top performers only. Benefits appear minimal, and there is no indication of meaningful allowances for data, airtime or load-shedding-related disruptions common in South African contact centres. Career growth looks weak. The low ratings on job security and advancement suggest internal promotion is rare; most movement appears to be sideways or out the door. Reviews do not describe structured development programmes or clear pathways to team leader or quality roles. Bottom line: Apply only if you need immediate income and have no better options in the short term. Anyone seeking stable pay, reasonable targets or genuine progression should look at larger BPOs with stronger Glassdoor and Indeed scores instead.