CallForceEmployee Reviews & Ratings

CallForce offers a straightforward entry point for Matric graduates who need paid work quickly and want proper training before they start taking calls. New hires begin with a structured training period that usually runs three to four weeks. You spend time in a classroom learning the client’s systems, scripts, and basic call-handling techniques before moving to the floor with a mentor listening in. The company provides the tools and pays you during this phase, which removes the usual stress of learning on the job without income. Once live, most entry-level agents handle inbound customer queries or simple sales for international accounts. Shifts run across mornings, afternoons, and evenings, and you will be measured on call quality and targets. The base salary starts around R6,500 and can rise to R17,000 with commission once you consistently meet goals. The work is repetitive and the pace is steady, so people who like clear instructions and regular feedback tend to settle in faster than those who prefer variety. After six to twelve months, strong performers can move into team leader or quality coach roles. The systems experience and English communication skills also transfer to other contact centres if you later want to change companies. What you will not get is rapid promotion without hitting numbers, so results matter more than time served. This employer suits Johannesburg and Gauteng Matric holders who are reliable, speak clear English, and are ready for shift work. It is especially useful for school leavers who want structured support in their first job rather than being thrown straight into live calls.

— ShiftMate Editorial · CallForce worker

CallForce operates as a typical South African BPO handling outbound sales and customer service for clients like MTN. Employee feedback across platforms paints a picture of a high-pressure environment where targets dominate daily life and support feels inconsistent. With Indeed scoring the company 2.9/5 from 42 reviews and Glassdoor around 2.6/5, most staff describe the role as exhausting rather than rewarding, though a minority value the team atmosphere. The GOOD aspects centre on colleagues and basic structure. Reviews note an inclusive work environment and a clear sense of purpose when campaigns run smoothly. Some employees mention decent initial training that helps new starters handle scripts and systems, and a few praise supportive team members who share tips during tough shifts. For entry-level contact centre work in South Africa, the job can provide immediate income and routine, which appeals to those needing quick employment. The BAD elements appear repeatedly and dominate the feedback. Management is criticised for poor communication and unrealistic expectations, with staff feeling overworked and undervalued. Long hours combined with strict performance monitoring create constant stress, and many describe an exploitative atmosphere where pressure to meet sales targets overrides employee wellbeing. Job security scores low at 2.2/5 on Indeed, with concerns about sudden campaign changes or contract endings. Reviews also flag disconnect between leadership and floor staff, leading to frustration when issues like system problems or client complaints go unaddressed. Pay and benefits rate poorly at 2.2/5. Employees report below-market compensation relative to the intensity of outbound calling and upselling work. While exact figures vary by campaign, complaints focus on limited overtime pay, basic medical aid options, and few meaningful allowances for transport or data costs common in Johannesburg or Cape Town sites. Career growth receives mixed reviews. Internal promotion opportunities exist in theory, yet staff report limited actual advancement, with many stuck in the same agent roles despite performance. The 2.2/5 rating on job security and advancement reflects this stagnation. Bottom line: Apply only if you need short-term contact centre experience and can handle heavy sales pressure with minimal support. Look elsewhere if you value fair pay, reasonable targets, or clear progression—most reviewers advise avoiding CallForce for anything beyond a temporary stopgap.