How to Get to Umhlanga
Transport Hub
Gateway Theatre of Shopping
Route
Main taxi routes via M4 from Durban CBD and Phoenix. Most workers connect through Durban North taxi rank. No direct train access - must taxi from Durban station.
Taxi Cost
R15-R22 from Durban CBD
Landmark
Gateway Theatre of Shopping, Chartwell Centre, Beverly Hills Hotel, Oyster Box Hotel, various office parks along Chartwell Drive
Main taxi routes via M4 from Durban CBD and Phoenix. Most workers connect through Durban North taxi rank. No direct train access - must taxi from Durban station.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Durban area. Actual pay may vary by employer.
Safety Tips for Umhlanga
Generally safe during business hours around Gateway and Chartwell Drive with good security presence. Stay aware of surroundings in parking areas.
How to Get Hired as Call Centre Agent in Umhlanga
Pro Tip
Visit the corporate offices along Chartwell Drive on Tuesday or Wednesday mornings dressed smartly - many companies prefer walk-ins over online applications for call centre positions as they want to test your communication skills immediately.
Walk-In Friendly?
Yes for retail and hospitality positions at Gateway, security companies, and cleaning services - dress professionally
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Umhlanga
Major retail and hospitality hub centered around Gateway Theatre of Shopping and numerous hotels. High-end residential area creates demand for domestic workers, security, and service staff. Strong tourism economy with beachfront hotels and restaurants.
Growing Industries:
Live Job Openings Near Umhlanga
Call Centre Agents
Durban Connect BPO • Umhlanga Ridge, La Lucia
R320/day
Hospitality Staff
Roots Butchery • Umhlanga Rocks
R300/day
Produce and Fruit Vegetable Assistant
ShiftMate • Hammarsdale
R210/day
Assistant Store Manager (Supermarket)
ShiftMate • Umhlanga
R727/day
Cashier No Matric Required
ShiftMate • Phoenix
R190/day
Where to Eat Near Work
Gateway food court or street vendors along Chartwell Drive near the taxi rank
Other Roles Available in Umhlanga
Pro Tip
Visit the corporate offices along Chartwell Drive on Tuesday or Wednesday mornings dressed smartly - many companies prefer walk-ins over online applications for call centre positions as they want to test your communication skills immediately.
Walk-In Friendly?
Yes for retail and hospitality positions at Gateway, security companies, and cleaning services - dress professionally
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Also Look for Call Centre Agent Jobs in Nearby Areas
Ready to Start Working in Umhlanga?
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