How to Get to Durban North
Transport Hub
Kensington Drive shops
Route
Main taxi route along Kensington Drive connecting to Durban CBD via Umgeni Road. Limited direct township connections require transfer through town. No train service but well-connected by road to central areas.
Taxi Cost
R12-R15 from Durban CBD
Landmark
Kensington Drive shopping centre, local security companies, private households, student accommodation facilities
Main taxi route along Kensington Drive connecting to Durban CBD via Umgeni Road. Limited direct township connections require transfer through town. No train service but well-connected by road to central areas.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Durban area. Actual pay may vary by employer.
Safety Tips for Durban North
Generally safe residential area during the day with regular foot traffic around Kensington Drive shops. Stay aware of surroundings near quieter residential streets.
How to Get Hired as Call Centre Agent in Durban North
Pro Tip
Focus on your voice clarity and phone manner during applications since companies like Talksure and CallForce prioritize strong telephone communication skills over formal qualifications.
Walk-In Friendly?
Yes - small retail shops and service businesses around Kensington Drive often accept walk-in applications, especially for part-time and domestic work
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Durban North
Economy centered around servicing the residential community with domestic work, gardening, retail, and hospitality being major employers. The proximity to UKND campus creates opportunities in student accommodation services and casual retail work. Many residents commute to central Durban for professional jobs.
Growing Industries:
Live Job Openings Near Durban North
Call Centre Agents
Durban Connect BPO • Umhlanga Ridge, La Lucia
R320/day
Produce and Fruit Vegetable Assistant
ShiftMate • Hammarsdale
R210/day
Assistant Store Manager (Supermarket)
ShiftMate • Umhlanga
R727/day
Cashier No Matric Required
ShiftMate • Phoenix
R190/day
Deli and Food Counter Assistant
ShiftMate • Chatsworth
R220/day
Where to Eat Near Work
Kensington Drive shops food court and Engen garage
Other Roles Available in Durban North
Pro Tip
Focus on your voice clarity and phone manner during applications since companies like Talksure and CallForce prioritize strong telephone communication skills over formal qualifications.
Walk-In Friendly?
Yes - small retail shops and service businesses around Kensington Drive often accept walk-in applications, especially for part-time and domestic work
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Ready to Start Working in Durban North?
Don't wait — call centre agent positions fill quickly. Apply now via WhatsApp and get matched with employers in your area today.