How to Get to Hillcrest
Transport Hub
Hillcrest Corner / Watercrest Mall
Route
Main taxi route along Old Main Road connecting to Pinetown and Durban CBD. Some workers use Metrobus services. No train station but well-connected by road to major transport hubs.
Taxi Cost
R15-R20 from Durban CBD
Landmark
Watercrest Mall, Hillcrest Corner, Pick n Pay Hillcrest, various retail outlets along Old Main Road
Main taxi route along Old Main Road connecting to Pinetown and Durban CBD. Some workers use Metrobus services. No train station but well-connected by road to major transport hubs.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Durban area. Actual pay may vary by employer.
Safety Tips for Hillcrest
Generally safe during business hours with good security at malls and busy retail areas. Stay alert around ATMs and parking areas.
How to Get Hired as Call Centre Agent in Hillcrest
Pro Tip
Practice speaking clearly on the phone in English before your telephonic interview - many companies test your voice and communication skills as the first step in their hiring process.
Walk-In Friendly?
Yes - retail stores and restaurants regularly accept walk-in applications, especially during busy periods and school holidays
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Hillcrest
Economy driven by retail at Watercrest Mall and surrounding shopping centers, with some light industrial activity. Employment mostly in retail, restaurants, and service sectors. Many residents commute to Durban CBD for higher-paying jobs.
Growing Industries:
Live Job Openings Near Hillcrest
Call Centre Agents
Durban Connect BPO • Umhlanga Ridge, La Lucia
R320/day
Produce and Fruit Vegetable Assistant
ShiftMate • Hammarsdale
R210/day
Assistant Store Manager (Supermarket)
ShiftMate • Umhlanga
R727/day
Cashier No Matric Required
ShiftMate • Phoenix
R190/day
Deli and Food Counter Assistant
ShiftMate • Chatsworth
R220/day
Where to Eat Near Work
Food court at Watercrest Mall or the takeaway spots along Old Main Road
Other Roles Available in Hillcrest
Pro Tip
Practice speaking clearly on the phone in English before your telephonic interview - many companies test your voice and communication skills as the first step in their hiring process.
Walk-In Friendly?
Yes - retail stores and restaurants regularly accept walk-in applications, especially during busy periods and school holidays
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Also Look for Call Centre Agent Jobs in Nearby Areas
Ready to Start Working in Hillcrest?
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