How to Get to Kloof
Transport Hub
Kloof Village Mall
Route
Main taxi route via M13 highway connecting to Pinetown and Durban CBD. Limited direct routes from townships, often requiring transfers through Pinetown. No train service to Kloof itself.
Taxi Cost
R15-R22 from Durban CBD
Landmark
Kloof Village Mall, Pick n Pay Kloof, various residential estates and complexes, local restaurants and cafes
Main taxi route via M13 highway connecting to Pinetown and Durban CBD. Limited direct routes from townships, often requiring transfers through Pinetown. No train service to Kloof itself.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Durban area. Actual pay may vary by employer.
Safety Tips for Kloof
Generally safe during daytime hours with good visibility and regular foot traffic around shopping areas. Stay alert around Kloof Village Mall parking areas.
How to Get Hired as Call Centre Agent in Kloof
Pro Tip
Practice your telephone voice and English pronunciation before applying, as most companies conduct telephonic interviews within hours of receiving applications via WhatsApp.
Walk-In Friendly?
Yes, particularly for retail positions at Kloof Village Mall and domestic/gardening work through word-of-mouth in residential areas
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Kloof
Economy driven by residential services with many domestic workers, gardeners, and security personnel employed by affluent households. Retail and hospitality jobs available at local shopping centres. Limited industrial opportunities compared to nearby Pinetown.
Growing Industries:
Live Job Openings Near Kloof
Call Centre Agents
Durban Connect BPO • Umhlanga Ridge, La Lucia
R320/day
Produce and Fruit Vegetable Assistant
ShiftMate • Hammarsdale
R210/day
Assistant Store Manager (Supermarket)
ShiftMate • Umhlanga
R727/day
Cashier No Matric Required
ShiftMate • Phoenix
R190/day
Deli and Food Counter Assistant
ShiftMate • Chatsworth
R220/day
Where to Eat Near Work
Kloof Village Mall food court and the small spaza shops along Old Main Road
Other Roles Available in Kloof
Pro Tip
Practice your telephone voice and English pronunciation before applying, as most companies conduct telephonic interviews within hours of receiving applications via WhatsApp.
Walk-In Friendly?
Yes, particularly for retail positions at Kloof Village Mall and domestic/gardening work through word-of-mouth in residential areas
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Also Look for Call Centre Agent Jobs in Nearby Areas
Ready to Start Working in Kloof?
Don't wait — call centre agent positions fill quickly. Apply now via WhatsApp and get matched with employers in your area today.