Mr Price Contact Centre Reviews South Africa 2026Employee Ratings & Honest Insider Opinions

Mr Price Contact Centre gives Durban-based Matriculants a practical first job with proper training and exposure to real customer accounts. New starters begin with a structured training period that covers the company’s systems, basic credit processes and how to handle common customer queries. The programme is designed for people with no prior experience, so trainers focus on building confidence on the phone or chat rather than assuming you already know the work. Most people complete training within a few weeks before moving onto live calls. Day-to-day work involves handling customer enquiries for Mr Price accounts, often international ones. You will answer questions about orders, payments and store policies while using the scripts and tools provided. Shifts are set, targets are clear, and the environment is typical of a contact centre—busy but predictable once you settle in. The pay starts around R7,000 and can rise to R15,000 as you gain experience and meet performance goals. From here you can move into team leader or quality roles inside the centre, or use the customer service and credit skills on your CV to apply for other BPO jobs in Durban. The experience counts as proper work history, which helps when you later want something outside call centres. This role suits recent Matriculants living in or near Durban North who want their first full-time job without needing extra qualifications. If you are reliable, willing to learn on the job and comfortable speaking to customers all day, it is a steady place to begin.

— ShiftMate Editorial · Mr Price Contact Centre worker

Glassdoor’s aggregated reviews for Mr Price give a middling picture that contact centre employees in South Africa will recognise: 73 % say they would recommend the company, yet the overall score sits at just 3.6 out of 5. Work/life balance scores the lowest of the main categories at 3.3, while diversity and inclusion (3.8) and culture and values (3.7) come out ahead. CEO approval is 72 % and the business outlook is viewed positively by 67 %. These numbers suggest a retail-linked BPO operation that treats staff decently on paper but struggles with the daily pressures of high-volume customer contact. The GOOD Employees who rate the company higher often point to a structured induction and ongoing product training that helps new agents handle queries about clothing, credit accounts and online orders. Several reviews mention a friendly floor atmosphere and visible efforts around diversity, with the company scoring well on inclusion metrics. Relative to other South African contact centres, basic pay is described as competitive for entry-level roles, and some staff appreciate the retail discounts and occasional staff sales events. The 73 % recommendation rate indicates that a clear majority do not view the environment as toxic. The BAD Repeated complaints centre on rigid metrics, short breaks and constant call-volume targets that leave little room for recovery between shifts. Work/life balance is the weakest category, with reviewers noting that roster changes at short notice clash with transport and family responsibilities common in Durban and Johannesburg. Management is frequently described as “numbers-driven” with limited empathy for load-shedding disruptions or taxi strikes that affect attendance. A number of former agents mention that once you are on the floor, coaching quickly turns into performance warnings if average handling time slips. Pay & benefits Exact figures are not broken out in the Glassdoor summary, but the overall tone suggests pay sits at the lower end of the BPO market for experienced agents. Benefits appear standard—medical aid contributions, pension/provident fund and staff discounts—yet several reviews note that overtime is not always paid at premium rates and that transport allowances are minimal for staff living far from the centre. Career growth Internal promotion is mentioned positively by some long-serving staff who moved into team-leader or quality roles, but the majority of contact-centre reviews describe a flat structure where most agents remain in the same seat for years. Movement into head-office retail positions is possible but rare and usually requires additional qualifications or connections. Bottom line Apply if you want stable retail-sector employment, decent entry-level training and a company that scores reasonably on culture and diversity. Look elsewhere if predictable shifts, realistic targets and work/life balance matter more than staff discounts. The 3.3 work/life score and metric-heavy complaints are the clearest red flags for anyone who has already worked in South African BPOs.