Mr Price Contact CentreEmployee Reviews & Ratings

Mr Price Contact Centre in Durban North stands out as a solid starting point if you’re leaving school and want a proper first job with training built in. They actively hire matriculants with no prior experience. New starters go through paid training that covers the basics of customer service, systems, and call handling before you take live calls. Learnership programmes are also on offer, giving you a structured way to earn while you learn rather than being thrown straight into the deep end. The onboarding is hands-on, with mentors who check in regularly so you’re not left guessing what to do. Once you’re on the floor, the work is steady but not overwhelming for a beginner. You’ll spend most of your day on calls helping customers with orders, queries and returns. Teams are mixed with both new and longer-serving staff, so there’s usually someone nearby to ask if you get stuck. Shifts rotate between morning and afternoon slots, which can suit public transport users along the North Coast Road corridor. The dress code is smart casual, so you don’t need to buy expensive work clothes. Growth happens mainly through internal moves. People who perform well often get offered team leader or quality roles after 12–18 months. The skills you pick up—clear communication, handling pressure, basic computer systems—transfer to other contact centres or admin jobs if you decide to move on later. This is a good fit for matric holders in Durban North or nearby areas who want their first formal job in a structured environment with clear training and realistic promotion paths rather than a high-pressure sales floor.

— ShiftMate · Mr Price Contact Centre worker

Mr Price Contact Centre in Durban North operates as an in-house support hub for the retailer’s customers, handling queries on orders, returns, payments and product information. Reviews across HelloPeter, Indeed and Glassdoor describe a steady but high-pressure environment where volume targets and quality scores dominate daily work. Employees report consistent call flow and shift patterns that include weekends and evenings, which suits some but quickly leads to burnout for others. Management and culture receive mixed feedback. Several reviewers note that team leaders are accessible and that the company culture emphasises “family values” in line with the Mr Price brand. However, a recurring complaint is rigid performance management: missed targets can result in formal warnings or reduced hours, and some staff describe a culture of surveillance through call monitoring and screen recording. Positive comments often mention supportive colleagues and occasional team events, while negative ones highlight favouritism in shift allocation and limited recognition for long-serving agents. Pay and benefits are described as average for South African contact centres. Entry-level agents typically start on a basic salary plus incentives tied to metrics; medical aid and pension contributions are available but many staff remain on the entry-level medical scheme option. Overtime is paid, yet reviewers frequently state that the take-home amount feels low once transport and shift allowances are factored in, especially for Durban North commuters. Training is provided at induction and covers systems and product knowledge, but ongoing development is mostly compliance-focused rather than skills-building. Career progression is limited inside the contact centre itself; movement usually requires applying for roles in the wider Mr Price Group, which some employees have done successfully while others report being overlooked for internal promotions. This employer suits school-leavers or people needing stable, entry-level work with retail hours and basic benefits. It is less suitable for anyone seeking above-average pay, rapid advancement or a low-stress environment. Those who value structure and can meet strict targets may stay longer; others often leave within 12–18 months for better-paying BPO roles or different industries.