Industry
BPO
MP
Mr Price Contact Centre company profile
Mr Price Contact Centre runs as the in-house support operation for the Mr Price Group’s retail brands. It handles customer service calls, credit queries, collections, loyalty programme questions and MRP Money transactions for Mr Price, Sheet Street, Power Fashion and Miladys.
800+Team
1985Founded
Durban (Durban North)South Africa
Company profile
on ShiftMate
Profile active on ShiftMate
Evidence-led company research
What Mr Price Contact Centre company profile research shows
Mr Price Contact Centre runs as the in-house support operation for the Mr Price Group’s retail brands. It handles customer service calls, credit queries, collections, loyalty programme questions and MRP Money transactions for Mr Price, Sheet Street, Power Fashion and Miladys.
Locations
Durban (Durban North)
Company size
800+
Role areas
Customer Service Agent, MRP Money Consultant, Credit Agent
Typical pay
R7,000–R15,000/month
Head office
Durban (Durban North)
Founded
1985
What the work may be like
Mr Price Group's contact centre operates from Durban — one of KZN's most significant in-house retail employers. The multi-brand scope (Mr Price, Miladys, Sheet Street, Power Fashion) and MRP Money fintech operations create varied work across retail customer service, credit, and digital payments.
Staff discounts across the group portfolio are a real daily benefit, and the Durban base makes this one of the most accessible stable employers for KZN-based candidates.
Hiring and application process
Candidates apply online via the Mr Price Group careers portal or the jobs platform. Applications are screened for a Matric certificate plus basic retail and credit knowledge, followed by a communication and typing assessment, a voice or video interview, and credit and criminal record checks.
The full process from submission to offer typically takes three to five weeks. Prepare by practising responses to common queries about loyalty programmes, credit accounts and the Group’s retail brands.
Who may be a good fit
- Durban-based candidates with Matric looking for a SA BPO with international accounts and structured training
- Major KZN in-house employer — one of Durban's most stable and accessible contact centre opportunities
- MRP Money fintech exposure builds digital payments and credit skills beyond standard retail customer service
- Staff discounts across all Mr Price Group brands from day one
What candidates should verify
- • Retail credit and collections demands can be high during peak debt cycles
- • Durban Morningside location — transport planning required for candidates in outlying KZN areas
- • Confirm salary, shift, location and campaign details in the live vacancy.
- • Use the employer's official application channel and never pay to apply.
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The company
Inside Mr Price Contact Centre.
Mr Price Contact Centre runs as the in-house support operation for the Mr Price Group’s retail brands. It handles customer service calls, credit queries, collections, loyalty programme questions and MRP Money transactions for Mr Price, Sheet Street, Power Fashion and Miladys.
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How do I apply?
Use the role card to continue to the application route listed for that opportunity.
Where is the team based?
Mr Price Contact Centre lists Durban (Durban North) on this public profile.
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