How to Get to Westville
Transport Hub
Westville Mall / Pavilion
Route
Main taxi route runs along Jan Hofmeyr Road connecting to Pinetown and Durban CBD. Most workers from Umlazi take taxis via Chatsworth or directly along the M13 corridor. No direct train service but Pinetown station is accessible.
Taxi Cost
R12-R18 from Durban CBD
Landmark
Pavilion Shopping Centre, Westville Mall, Pick n Pay Distribution Centre, various strip malls along Jan Hofmeyr Road
Main taxi route runs along Jan Hofmeyr Road connecting to Pinetown and Durban CBD. Most workers from Umlazi take taxis via Chatsworth or directly along the M13 corridor. No direct train service but Pinetown station is accessible.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Durban area. Actual pay may vary by employer.
Safety Tips for Westville
Generally safe during shopping hours with good security presence at malls and busy commercial areas. Stay alert around parking areas and avoid displaying valuables.
How to Get Hired as Call Centre Agent in Westville
Pro Tip
Visit Pavilion Shopping Centre on weekday mornings when HR managers from local BPO companies often conduct informal interviews at the food court - dress professionally and bring your ID.
Walk-In Friendly?
Yes - retail outlets at Pavilion and smaller malls regularly accept walk-in applications, especially for general assistant and cashier positions
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Westville
Westville's economy revolves around retail hubs like Pavilion Shopping Centre and smaller strip malls serving the middle-class residential base. The area offers steady employment in retail, restaurants, and service industries. There's also some light industrial activity along the main transport corridors.
Growing Industries:
Live Job Openings Near Westville
Call Centre Agents
Durban Connect BPO • Umhlanga Ridge, La Lucia
R320/day
Produce and Fruit Vegetable Assistant
ShiftMate • Hammarsdale
R210/day
Assistant Store Manager (Supermarket)
ShiftMate • Umhlanga
R727/day
Cashier No Matric Required
ShiftMate • Phoenix
R190/day
Deli and Food Counter Assistant
ShiftMate • Chatsworth
R220/day
Where to Eat Near Work
Westville Prison Staff Canteen area or takeaways along Jan Hofmeyr Road
Other Roles Available in Westville
Pro Tip
Visit Pavilion Shopping Centre on weekday mornings when HR managers from local BPO companies often conduct informal interviews at the food court - dress professionally and bring your ID.
Walk-In Friendly?
Yes - retail outlets at Pavilion and smaller malls regularly accept walk-in applications, especially for general assistant and cashier positions
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Also Look for Call Centre Agent Jobs in Nearby Areas
Ready to Start Working in Westville?
Don't wait — call centre agent positions fill quickly. Apply now via WhatsApp and get matched with employers in your area today.