How to Get to Tongaat
Transport Hub
Tongaat CBD / Tongaat Mall
Route
Main taxi routes run along R102 connecting to Durban CBD and KwaMashu. No passenger rail service, so minibus taxis are primary transport. Some workers use Golden Arrow bus services but taxis are more frequent.
Taxi Cost
R25-R35 from Durban CBD
Landmark
Tongaat Mall, Tongaat Hulett operations, various factories along the R102 industrial corridor
Main taxi routes run along R102 connecting to Durban CBD and KwaMashu. No passenger rail service, so minibus taxis are primary transport. Some workers use Golden Arrow bus services but taxis are more frequent.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Durban area. Actual pay may vary by employer.
Safety Tips for Tongaat
Generally safe during business hours around Tongaat Mall and CBD area with good foot traffic. Main roads like the R102 are well-patrolled but stay alert in quieter industrial sections.
How to Get Hired as Call Centre Agent in Tongaat
Pro Tip
Practice your phone voice and English pronunciation - many positions require a telephonic screening before face-to-face interviews, so your phone presence is crucial
Walk-In Friendly?
Yes - Tongaat Mall retailers often accept walk-ins, and smaller factories sometimes hire on the spot for general worker positions
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Tongaat
Tongaat's economy revolves around the historic Tongaat Hulett sugar operations and growing retail sector. The area offers mix of industrial jobs at sugar mills and factories, plus retail opportunities at Tongaat Mall. Many residents also commute to Ballito's tourism sector.
Growing Industries:
Live Job Openings Near Tongaat
Call Centre Agents
Durban Connect BPO • Umhlanga Ridge, La Lucia
R320/day
Produce and Fruit Vegetable Assistant
ShiftMate • Hammarsdale
R210/day
Assistant Store Manager (Supermarket)
ShiftMate • Umhlanga
R727/day
Cashier No Matric Required
ShiftMate • Phoenix
R190/day
Deli and Food Counter Assistant
ShiftMate • Chatsworth
R220/day
Where to Eat Near Work
Tongaat Mall food court or the local spaza shops along Gopalall Hurbans Road
Other Roles Available in Tongaat
Pro Tip
Practice your phone voice and English pronunciation - many positions require a telephonic screening before face-to-face interviews, so your phone presence is crucial
Walk-In Friendly?
Yes - Tongaat Mall retailers often accept walk-ins, and smaller factories sometimes hire on the spot for general worker positions
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Also Look for Call Centre Agent Jobs in Nearby Areas
Ready to Start Working in Tongaat?
Don't wait — call centre agent positions fill quickly. Apply now via WhatsApp and get matched with employers in your area today.