How to Get to Verulam
Transport Hub
Verulam CBD / Ottowa
Route
Well-connected by minibus taxis from KwaMashu and Phoenix via main routes. Limited train service but good taxi frequency during peak hours. Main transport hub at Verulam CBD taxi rank.
Taxi Cost
R12-R18 from Durban CBD
Landmark
Verulam Plaza, Redcliffe Shopping Centre, various curry powder and spice manufacturing plants along Gerritsma Avenue
Well-connected by minibus taxis from KwaMashu and Phoenix via main routes. Limited train service but good taxi frequency during peak hours. Main transport hub at Verulam CBD taxi rank.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Durban area. Actual pay may vary by employer.
Safety Tips for Verulam
Generally safe during business hours with good foot traffic around Verulam CBD and shopping areas. Stay aware around ATMs and busy intersections.
How to Get Hired as Call Centre Agent in Verulam
Pro Tip
Highlight your language skills, especially if you speak Tamil, Hindi, or Gujarati fluently, as Verulam-based operations often need agents who can connect with diverse communities.
Walk-In Friendly?
Yes - many family businesses and small manufacturers welcome walk-ins, especially if you speak Tamil or Hindi
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Frequently Asked Questions
How much do Call Centre Agent jobs in Verulam pay?
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Job Market in Verulam
Verulam serves as a major commercial center for the northern Durban region with strong Indian business networks. The area supports significant retail trade, small manufacturing, and logistics operations. Many family-owned businesses offer entry-level positions and apprenticeships.
Growing Industries:
Where to Eat Near Work
Chatsworth Centre food court and street vendors along Mountbatten Drive
Other Roles Available in Verulam
Pro Tip
Highlight your language skills, especially if you speak Tamil, Hindi, or Gujarati fluently, as Verulam-based operations often need agents who can connect with diverse communities.
Walk-In Friendly?
Yes - many family businesses and small manufacturers welcome walk-ins, especially if you speak Tamil or Hindi
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Ready to Start Working in Verulam?
Don't wait — call centre agent positions fill quickly. Apply now via WhatsApp and get matched with employers in your area today.