How to Get to Springfield
Transport Hub
Springfield Park Industrial
Route
Well-served by taxis from Umlazi and Chatsworth via the M13 and Springfield Road routes. Some workers use train to Pinetown then taxi. Main taxi rank located near Springfield Road intersection.
Taxi Cost
R15-R22 from Durban CBD
Landmark
Springfield Park Industrial Estate, various warehouses along Springfield Road, retail outlets in Springfield area
Well-served by taxis from Umlazi and Chatsworth via the M13 and Springfield Road routes. Some workers use train to Pinetown then taxi. Main taxi rank located near Springfield Road intersection.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Durban area. Actual pay may vary by employer.
Safety Tips for Springfield
Generally safe during business hours with good industrial security and regular foot traffic. Stay within the main industrial areas and avoid wandering into quieter sections alone.
How to Get Hired as Call Centre Agent in Springfield
Pro Tip
Visit Springfield Park Industrial Estate early morning (7:30-8:30am) when managers are starting their day - many call centres there prefer face-to-face applications and can do same-day interviews if you're well-presented.
Walk-In Friendly?
Yes - many warehouses and logistics companies accept walk-in applications, especially for general workers, packers, and drivers
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Springfield
Springfield Park Industrial is a key logistics and manufacturing hub serving the western Durban corridor. The area offers stable employment in warehousing, distribution, light manufacturing, and transport services. Many companies here serve both local and export markets, providing relatively secure job opportunities.
Growing Industries:
Live Job Openings Near Springfield
Call Centre Agents
Durban Connect BPO • Umhlanga Ridge, La Lucia
R320/day
Produce and Fruit Vegetable Assistant
ShiftMate • Hammarsdale
R210/day
Assistant Store Manager (Supermarket)
ShiftMate • Umhlanga
R727/day
Cashier No Matric Required
ShiftMate • Phoenix
R190/day
Deli and Food Counter Assistant
ShiftMate • Chatsworth
R220/day
Where to Eat Near Work
Springfield Spar and various takeaways along Springfield Road
Other Roles Available in Springfield
Pro Tip
Visit Springfield Park Industrial Estate early morning (7:30-8:30am) when managers are starting their day - many call centres there prefer face-to-face applications and can do same-day interviews if you're well-presented.
Walk-In Friendly?
Yes - many warehouses and logistics companies accept walk-in applications, especially for general workers, packers, and drivers
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Also Look for Call Centre Agent Jobs in Nearby Areas
Ready to Start Working in Springfield?
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