How to Get to Century City
Transport Hub
Canal Walk / Century City Conference Centre
Route
Accessible via taxi from Goodwood station or direct routes from Dunoon and Elsies River. MyCiTi bus connects to broader Cape Town network. Most workers use minibus taxis along Ratanga Road.
Taxi Cost
R12-R18 from Cape Town CBD
Landmark
Canal Walk Shopping Centre, Century City Conference Centre, Ratanga Park offices, Virgin Active Century City
Accessible via taxi from Goodwood station or direct routes from Dunoon and Elsies River. MyCiTi bus connects to broader Cape Town network. Most workers use minibus taxis along Ratanga Road.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Cape Town area. Actual pay may vary by employer.
Safety Tips for Century City
Generally very safe during business hours with good security and CCTV throughout the commercial areas. Well-patrolled by private security companies.
How to Get Hired as Call Centre Agent in Century City
Pro Tip
Practice your telephone voice and English pronunciation before applying - companies often conduct phone interviews on the same day you apply, so be ready to demonstrate clear communication skills immediately.
Walk-In Friendly?
Yes for retail and hospitality positions at Canal Walk, but corporate offices typically require online applications first
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Century City
Modern mixed-use development dominated by Canal Walk shopping centre, corporate offices, and the film studios. Major employer hub for retail, hospitality, and professional services with many entry-level positions available. Growing tech and media sector presence due to proximity to film industry infrastructure.
Growing Industries:
Live Job Openings Near Century City
Where to Eat Near Work
Canal Walk Food Court or the informal food vendors outside Century City Conference Centre
Other Roles Available in Century City
Pro Tip
Practice your telephone voice and English pronunciation before applying - companies often conduct phone interviews on the same day you apply, so be ready to demonstrate clear communication skills immediately.
Walk-In Friendly?
Yes for retail and hospitality positions at Canal Walk, but corporate offices typically require online applications first
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Also Look for Call Centre Agent Jobs in Nearby Areas
Ready to Start Working in Century City?
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