How to Get to Goodwood
Transport Hub
Goodwood Station / Voortrekker Road
Route
Well-connected via Goodwood Station on the Northern Line and multiple taxi routes along Voortrekker Road. Golden Arrow buses also service the area regularly to CBD and northern suburbs.
Taxi Cost
R12-R18 from Cape Town CBD
Landmark
Goodwood Centre, various auto dealerships along Voortrekker Road, Pick n Pay distribution centre nearby
Well-connected via Goodwood Station on the Northern Line and multiple taxi routes along Voortrekker Road. Golden Arrow buses also service the area regularly to CBD and northern suburbs.
About This Role: Call Centre Agent
Handle inbound or outbound calls for customer service, sales, or technical support. Work in professional BPO environments across Durban.
Key Duties & Responsibilities
- Answering inbound customer calls professionally.
- Making outbound sales or follow-up calls.
- Logging calls and updating CRM systems.
- Resolving customer complaints and queries.
- Meeting call quality and target metrics.
Requirements
- Clear English communication (verbal and written)
- Computer literate — typing speed 30+ WPM
- Matric certificate
- Ability to work under pressure
Working Hours
Shift work: 07:00 – 16:00, 08:00 – 17:00, or 12:00 – 21:00. Some 24/7 operations.
Salary Range
R5,200 – R8,500 per month (+ performance incentives)
Pay Scale — Call Centre Agent
| Level | Pay Rate |
|---|---|
| Trainee Agent | R5,200 / month |
| Experienced Agent | R7,000 / month |
| Team Leader | R9,500+ / month |
Pay rates are estimates based on South African sectoral determinations and market data for the Cape Town area. Actual pay may vary by employer.
Safety Tips for Goodwood
Generally safe during business hours along Voortrekker Road main strip, but stay alert around quieter residential streets.
How to Get Hired as Call Centre Agent in Goodwood
Pro Tip
Visit recruitment agencies around Goodwood Centre on weekday mornings when they're processing new vacancies - many can arrange same-day interviews for call centre positions if you have your ID and can pass a basic voice test.
Walk-In Friendly?
Yes, especially at retail outlets and smaller businesses along Voortrekker Road where managers often hire on the spot for entry-level positions
Quick Advice
- Dress neatly — first impressions matter
- Bring 2 printed CVs (even if not required)
- Arrive 15 minutes early
- Have your SA ID ready
Job Market in Goodwood
Goodwood serves as a key transport and retail node along the Voortrekker Road corridor. The area benefits from its central location and good transport links, supporting a mix of retail, light industrial, and service sector employment.
Growing Industries:
Live Job Openings Near Goodwood
Where to Eat Near Work
Goodwood Centre food court or the various takeaway spots along Voortrekker Road near the station
Other Roles Available in Goodwood
Pro Tip
Visit recruitment agencies around Goodwood Centre on weekday mornings when they're processing new vacancies - many can arrange same-day interviews for call centre positions if you have your ID and can pass a basic voice test.
Walk-In Friendly?
Yes, especially at retail outlets and smaller businesses along Voortrekker Road where managers often hire on the spot for entry-level positions
Why ShiftMate?
- Paid working interviews
- Permanent employment after trial
- No recruitment fees
- Skills development
Ready to Start Working in Goodwood?
Don't wait — call centre agent positions fill quickly. Apply now via WhatsApp and get matched with employers in your area today.