Cape Town, Western Cape

Call Centre Salaries in Cape Town

How much call centres in Cape Town pay: entry, experienced and team leader salaries by role, commission and night-shift allowances, and the highest paying call centre jobs in Cape Town.

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Short answer

Entry-level agents in Cape Town earn about R5,500–R8,000/month basic. Sales and retention campaigns add commission that can double that. Experienced agents earn R8,000–R12,000/month, team leaders R14,000–R18,000/month. Night shifts on international campaigns carry an allowance and transport.

Key takeaways for Cape Town

  • 22 call centre roles are open in Cape Town right now, from employers' own careers pages and ShiftMate listings.
  • 64 call centre and BPO employers have a site in Cape Town.
  • No CV needed: register on WhatsApp, pass the free assessment, and ShiftMate puts you forward with a verified profile.

Call centres in Cape Town pay a basic salary plus, on sales and retention campaigns, commission. The figures below are by role, from ShiftMate's role profiles and the employers' own published ranges. 22 roles are open in Cape Town today.

Call centre pay in Cape Town by role

RoleEntryExperiencedSenior
BPO Operations ManagerR30,000–R40,000/monthR40,000–R55,000/monthR55,000–R80,000/month
Workforce Management AnalystR12,000–R18,000/monthR18,000–R28,000/monthR28,000–R45,000/month
Training FacilitatorR12,000–R16,000/monthR16,000–R24,000/monthR24,000–R35,000/month
Team LeaderR14,000–R18,000/monthR18,000–R25,000/monthR25,000–R32,000/month
BPO RecruiterR10,000–R14,000/monthR14,000–R20,000/monthR20,000–R30,000/month
Quality Assurance AnalystR10,000–R14,000/monthR14,000–R20,000/monthR20,000–R28,000/month
Technical Support AgentR7,000–R11,000/monthR11,000–R16,000/monthR16,000–R24,000/month
Bilingual AgentR7,000–R10,000/monthR10,000–R15,000/monthR15,000–R22,000/month
Social Media Customer Service AgentR7,000–R10,000/monthR10,000–R15,000/monthR15,000–R22,000/month
Collections AgentR6,000–R9,000/monthR9,000–R14,000/monthR14,000–R20,000/month
Chat Support AgentR6,000–R9,000/monthR9,000–R13,000/monthR13,000–R18,000/month
Work From Home AgentR5,500–R8,500/monthR8,500–R13,000/monthR13,000–R18,000/month
Email Support AgentR6,000–R8,500/monthR8,500–R12,000/monthR12,000–R17,000/month
Call Centre AgentR5,500–R8,000/monthR8,000–R12,000/monthR12,000–R16,000/month
Outbound Sales AgentR5,000–R7,000/month + commissionR7,000–R10,000/month + commissionR10,000–R15,000/month + commission

Highest paying call centres in Cape Town, by published range

  1. Altron (formerly Bytes Technology) · R9,000–R25,000/month
  2. Experian South Africa · R9,000–R24,000/month
  3. WNS Global Services · R8,000–R22,000/month
  4. Amazon South Africa · R9,000–R22,000/month
  5. Standard Bank Contact Centre · R8,500–R22,000/month
  6. Sanlam Contact Centre · R8,500–R22,000/month
  7. Liberty Group Contact Centre · R8,500–R22,000/month
  8. TransUnion South Africa · R9,000–R22,000/month
  9. FNB Contact Centre · R8,000–R21,000/month
  10. Old Mutual Contact Centre · R8,000–R21,000/month

Want a personal number? Use the ShiftMate salary calculator.

Call centre jobs hiring now in Cape Town

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Questions people ask

How much do call centres in Cape Town pay?

Entry-level agents in Cape Town earn about R5,500–R8,000/month basic. Sales and retention campaigns add commission that can double that. Experienced agents earn R8,000–R12,000/month, team leaders R14,000–R18,000/month. Night shifts on international campaigns carry an allowance and transport.

Which are the highest paying call centres in Cape Town?

On published ranges, Altron (formerly Bytes Technology) (R9,000–R25,000/month), Experian South Africa (R9,000–R24,000/month), WNS Global Services (R8,000–R22,000/month). International campaigns and technical support pay more than local customer service; commission on sales campaigns is where top earners pull ahead.

What is the highest paying call centre job in Cape Town?

BPO Operations Manager at R55,000–R80,000/month. For agents, outbound sales with commission and international technical support are the top earners.

Ready for a call centre job in Cape Town?

Register on WhatsApp, pass the free assessment, and get put forward to employers hiring in Cape Town.

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