Talksure — Honest Reviews 2026R6,000–R18,000/month + commission · Employee Ratings & Insider Opinions

Talksure offers Durban-area Matrics a straightforward entry into paid work with real training and a clear sales target to aim at. For someone nervous about their first job, it removes the usual “you need experience” barrier while still expecting you to show up ready to learn. New starters spend the first two to three weeks in a classroom-style training block at the Umhlanga office. You learn the product, how to handle calls, and basic systems before moving onto the floor with a coach listening in. The company pays you during this period, which matters when you need money straight after school. Once live, most juniors spend their days on outbound sales calls. You follow a script, handle objections, and try to close. Targets are set daily and weekly, and your pay sits between R6,000 and R18,000 depending on how much commission you earn. The work is repetitive and rejection is constant, but the structure helps you build thick skin quickly. Shifts are fixed, so you know your hours in advance. People who stay six months or longer often move into team-leader roles or shift into quality-checking and coaching positions. Even if you leave after a year, the experience of hitting numbers and speaking to customers all day transfers to other contact-centre jobs or any role that needs steady communication under pressure. This role suits recent Matriculants from KZN who live within reach of Umhlanga, want a structured first job, and are willing to treat sales like a skill they can improve rather than something that comes naturally. If you need flexibility or hate phone work, look elsewhere.

— ShiftMate Editorial · Talksure worker

Talksure’s contact centre roles in Umhlanga draw mixed feedback from South African employees, with Glassdoor showing 3.1/5 overall and 64% recommending the company, while Indeed sits at 3.7/5 across 62 reviews. The work involves outbound and inbound calls for insurance and gap cover products, typical of BPO environments. Staff note a clear sense of purpose and an inclusive atmosphere, yet repeated complaints centre on management and inconsistent support. Employees praise the training quality when it is delivered properly, describing it as structured enough to get new agents comfortable with scripts and compliance. Culture scores relatively well at 3.8/5 on Indeed, with reviewers highlighting an inclusive work environment and feeling of personal appreciation from immediate teams. Some mention that the company provides a stable entry point into the insurance sector for those without prior experience, and the Umhlanga location offers reasonable public transport access for Durban commuters. The negatives appear consistently across platforms. Management scores only 3.0/5 on Indeed, with staff describing poor communication and pressure to meet sales targets that feel unrealistic during load-shedding periods when systems drop. Pay and benefits rate 3.1/5, with reviewers noting that basic salaries lag behind larger BPO operators and commission structures are opaque. Work-life balance at 3.6/5 is undermined by shifting rosters and mandatory overtime during campaigns. Several Indeed comments flag limited recognition once targets are missed, and Glassdoor reviews echo concerns about advancement feeling blocked by favouritism rather than performance. Career growth receives a 3.3/5 rating. Internal promotions to team leader or quality roles do occur, but employees report they are infrequent and often go to those with connections rather than consistent high performers. Many contact centre agents stay in the same position for years before moving on. Pay ranges are not detailed in public reviews, but staff describe the package as average for the sector with basic medical aid contributions and limited pension benefits. Transport allowances are mentioned sporadically but not guaranteed. Bottom line: Apply if you want structured insurance sales training, value team camaraderie, and can handle target-driven pressure in a mid-sized operation. Look elsewhere if you need reliable management support, competitive commission clarity, or clear promotion paths within two years.