OUTsurance Contact Centre Reviews South Africa 2026Employee Ratings & Honest Insider Opinions

OUTsurance Contact Centre offers a practical starting point for Matric holders in Gauteng who want paid training and a clear structure rather than guessing their way through their first job. New starters begin with a structured onboarding programme that covers product knowledge, systems, and the FAIS Fit & Proper requirements. The company pays you while you study for the regulatory exams, which removes the usual cost barrier. Training runs for several weeks and mixes classroom sessions with live call practice, so you are not thrown straight into difficult conversations. Most people finish the initial phase ready to handle calls independently. Day-to-day work centres on inbound and outbound calls for insurance products, including some international accounts. You will spend your shifts on the phone, explaining options, handling questions, and trying to meet sales or service targets. The environment is fast-paced but supported by team leaders who listen to calls and give feedback. Pay starts between R8,000 and R12,000 for most new agents and can rise to R18,000–R22,000 once you hit consistent performance and pass the required exams. Shifts include weekends and evenings, which is standard in this sector. From here you can move into team leader roles, quality assurance, or training positions if you show reliability and results. The sales and compliance skills you build transfer to other insurers and contact centres, giving you options beyond OUTsurance if you decide to move later. This role suits recent Matric graduates or anyone in Centurion or Johannesburg looking for their first full-time job with proper training and a steady pay cheque. It is less ideal if you dislike phone work or need strictly daytime hours.

— ShiftMate Editorial · OUTsurance Contact Centre worker

Outsurance contact centre roles in South Africa sit at a middling 3.3 out of 5 on Glassdoor, drawn from 263 ratings, with only 60% of reviewers saying they would recommend the company to a friend. For someone considering a BPO-style position handling insurance queries, claims and sales calls, the picture is neither glowing nor disastrous, but the environment is demanding and the feedback is mixed on whether the trade-offs are worth it. Employees who speak positively often highlight structured training programmes that give new starters a solid grounding in product knowledge and systems before they hit the floor. Some also note a relatively stable corporate culture compared with smaller BPO outfits, with decent facilities at the Centurion site and occasional team events. Pay is frequently described as competitive for entry-level contact centre work in Gauteng, sitting above many pure outsourcing providers, though still modest once transport and shift costs are factored in. The recurring complaints centre on performance pressure and management style. Reviewers repeatedly mention tight call-handling targets, quality scores and sales expectations that create constant stress, especially during peak periods. Several comments point to inconsistent team leaders who focus more on metrics than support, leading to high turnover in some teams. Hours are another sore point: shifts can include evenings and weekends, and the impact of load-shedding on systems and commuting is mentioned as an added frustration for staff relying on public transport or long drives. Pay and benefits information from the reviews is limited but indicates basic medical aid contributions and a pension fund for permanent staff. Entry-level salaries are typically in the R12,000–R16,000 range before incentives, with commission structures for sales roles that some staff say are difficult to hit consistently. Overtime pay exists but is not always straightforward to claim. Career growth inside the contact centre appears limited. While the company does advertise internal vacancies, most movement seems to be lateral or into slightly higher-volume teams rather than clear progression into team leader or specialist roles. Many reviewers note that meaningful advancement often requires leaving the contact centre environment or moving to another Outsurance division. Bottom line: apply if you want relatively stable insurance-sector contact centre work with decent initial training and are comfortable with high-volume metrics-driven shifts. Look elsewhere if you need predictable hours, supportive management or visible promotion paths within the first two years. The 3.3 rating and 60% recommendation rate reflect a place that works for some but burns others out quickly.